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Cancel HIVE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Hive service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hive: Easy Method
What is Hive
Overview
Hive is a smart home platform that lets users control heating, lighting and other connected devices via an app. It provides automation, remote control and energy-monitoring features to simplify home device management.
Typical uses in Singapore
In Singapore, users commonly use Hive for remote heating and device scheduling, monitoring energy usage, and integrating with other smart-home equipment. The service is managed through the Hive app or web portal.
How to cancel Hive
Cancel via Apple App Store (iOS)
- Open iOS Settings → tap your Apple ID → Subscriptions.
- Find the Hive subscription and select Cancel Subscription.
- Note: you must cancel at least 24 hours before the subscription period ends to avoid renewal.
- Source: Apple/iOS cancellation guidance.
Cancel via Google Play Store (Android)
- Open the Google Play app → Menu → Subscriptions.
- Select Hive and choose Cancel subscription.
- Your subscription benefits remain until the end of the paid period after cancellation.
- Source: Hive guidance on Google Play cancellations.
Cancel via Hive website or app (web subscription)
- Log in to your Hive account on the website or app.
- Go to Billing → Studio → Change Plan and downgrade to the Free plan.
- The subscription will stop renewing and remain active until the end of the current billing cycle.
- Source: Hive help: cancelling your subscription.
Account deactivation for Hive project-management
- From the Hive project-management app: Settings → Billing → cancel or opt out of renewal for monthly plans.
- For full account deactivation follow the steps on Hive support to deactivate your account.
- Source: Hive support: deactivate your account.
Cancel by contacting Hive
- For web subscriptions you may also email support@hive.co before the term ends to request cancellation.
- Refer to Hive Terms for deadlines and conditions.
- Source: Hive terms and conditions.
What happens when you cancel
Access and service continuity
When you cancel a subscription purchased via the web or app, service typically continues until the end of the current billing period. You retain access to paid features until that date.
Renewal and billing
Cancelling stops future renewals. If you cancel through Apple or Google, the store handles the cancellation and billing stops at the end of the current period.
Data and account status
Your account and stored data usually remain intact after cancelling, but some paid features will be disabled when the paid period ends.
Exceptions and partner installations
If hardware was installed by a partner engineer, additional steps (such as removal) may be required under the returns or installation agreement. Notify Hive or your installer promptly.
Will I get a refund?
Subscription refunds (general policy)
Hive's terms state there are no prorated refunds for paid subscription periods. Cancelling stops renewal but does not usually refund the remaining days in a paid term.
Web purchases and returns
- For goods bought via the Hive website you may need to raise returns within 14 days of receipt via Orders & Returns.
- If a product was installed by a partner engineer, notify within 14 days of installation to arrange removal where applicable.
- Source: Hive returns policy.
Cooling-off and regional differences
Some jurisdictions (for example the UK) have a 14‑day cooling-off right for distance purchases; this is jurisdiction-specific and may not apply in Singapore.
Always check Hive's terms and local consumer law before assuming a refund right.
Official terms reference
See Hive's terms for full detail on refunds, cancellations and exceptions. No prorated refunds are promised by Hive for subscriptions.
Source: Hive terms and conditions.
Hive plans and pricing
Overview of available plans
The table below lists Hive project-management plans and approximate Singapore-dollar equivalents. Prices were converted and are not official SGD-denominated prices.
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Free | S$0.00 | Monthly (free forever) | Up to 10 users, basic project management features |
| Starter | S$9.45 | Monthly | Unlimited storage, up to 10 users, Gantt, calendar, integrations |
| Starter (Annual Billing) | S$6.75 | Monthly equivalent | Same as Starter, discounted annual rate |
| Teams | S$16.20 | Monthly (annual billing) | Unlimited users, workflows, portfolio view, add-ons available |
| Teams (Monthly Billing) | S$21.60 | Monthly | Same as Teams annual |
| Enterprise | S$48.60 | Monthly (annual billing) | All Teams features plus advanced security, CSM, onboarding |
| Add-on (e.g. Automate, Advanced Dashboards) | S$6.75 | Monthly per user | Extra features each, available on Starter/Teams |
Your consumer rights in Singapore
Local guidance
Consumer protection laws and cancellation rights vary by country. Singapore has its own consumer-protection framework and dispute-resolution services that may provide advice and assistance.
Practical steps if you have a problem
- Retain receipts, order confirmations and correspondence with Hive.
- Raise the issue directly with Hive support or your payment provider first.
- If unresolved, consider contacting local consumer protection bodies for advice.
Jurisdictional differences to note
Policies quoted by Hive (for example 14‑day cooling-off in the UK) are jurisdiction-specific and may not apply in Singapore. Check local law or seek local advice where needed.
Customer experiences
Positive feedback
- Many users praise Hive for convenience, ease of use, and remote control capabilities.
- Users report energy-saving benefits and flexibility controlling devices from the app.
Negative feedback
- Common complaints include connectivity issues, devices going offline, and Android app instability.
- Some customers report customer-service problems such as delays, double charges, or refund difficulties.
Source and balance
These summaries are drawn from user reviews and reflect a mix of positive experiences and recurring technical or support issues.
Source examples: user reviews collected on public review platforms.
Documentation checklist
Before you cancel
- Account email and login details for Hive.
- Order number, invoice or subscription confirmation.
- Payment method used (Apple ID, Google account, credit card).
If disputing a charge or requesting removal
- Installation details and dates if a partner installed hardware.
- Photos or records of installed devices and communications with the installer.
- Any support tickets or email correspondence with Hive support.
Common mistakes
Canceling through the wrong channel
Users sometimes cancel in the Hive app but paid via Apple/Google; that does not stop charges from the store. Always cancel with the original payment platform when relevant.
Missing cancellation deadlines
Failing to cancel 24 hours before the renewal (for App Store guidance) or before the billing cycle ends will often result in another charge. Check renewal dates and act early.
Assuming automatic refunds
Many expect prorated refunds after cancelling a subscription. Hive's terms generally do not offer prorated refunds for remaining days, so verify refund policy before cancelling.
Comparative recap
Quick comparison
| Method | How to cancel | Refunds | Access after cancelling |
|---|---|---|---|
| Apple App Store | Cancel via iOS Settings → Apple ID → Subscriptions | No prorated refunds (store policies may vary) | Access remains until end of subscription period |
| Google Play Store | Cancel via Google Play app → Subscriptions | No prorated refunds (store policies may vary) | Benefits remain until subscription end |
| Hive website / app | Log in → Billing → Studio → Change Plan → downgrade to Free | Hive T&Cs state no prorated refunds for paid periods | Subscription ends at billing cycle end |
| Contact Hive support | Email support@hive.co or follow Hive terms instructions | Case-by-case; refer to Hive terms and returns policy | Service typically continues until term end |
After cancelling
What to check immediately
- Confirm cancellation email or in-app status and save a copy.
- Verify future billing has stopped with your payment provider.
Useful official links
- Cancel web subscription - Hive help
- Deactivate account - Hive support
- Hive terms and conditions
- Returns & refunds - Hive
If you still need help
If issues persist after following the steps above, escalate with Hive support, your payment provider, or seek local consumer-advice services for assistance.
Address
Local contact address
1006 Eunos Avenue 7, #01-24, Singapore 409577
Notes
This address corresponds to Smart Hive operations in Singapore. For account-specific support use the official Hive support channels listed above.