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Cancel HOTMART
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Hotmart service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hotmart: Easy Method
What is Hotmart
Platform overview
Hotmart is a digital platform that lets creators sell online courses, memberships, and digital products globally.
It handles payments, delivery and creator-defined guarantee periods while offering subscription management tools for customers.
How it works for buyers
Buyers register with an email or social login, purchase products, and access content via Hotmart accounts or mobile apps.
Billing may be processed by Hotmart or by app stores (Apple/Google) depending on how the creator configured the product.
How to cancel Hotmart
Cancel via Hotmart website
- Login to your Hotmart account at consumer.hotmart.com.
- Go to "Set up payment" or your subscription settings, then choose "Cancel subscription".
- Cancelling stops future recurring charges but does not automatically refund past payments.
Cancel in-app (iOS and Android)
- If billed by Apple, cancel via your Apple ID Subscriptions in iOS Settings; Hotmart cannot cancel Apple-billed subscriptions.
- If billed by Google Play, cancel via Google Play Subscriptions in the Play Store; Hotmart cannot cancel Google-billed subscriptions.
What happens when you cancel
Access and content
Cancellation typically prevents future recurring charges but may allow access until the end of the paid period.
Creators control content access; some content may remain available until the current billing cycle expires.
Billing and data
Canceling a subscription does not remove your account or necessarily erase purchase records from Hotmart.
Past payments remain recorded and refunds are handled separately according to the creator’s policy and payment operator rules.
Will I get a refund?
Guarantee period and eligibility
Refund eligibility depends on the guarantee period set by the creator (commonly 7, 15, 21 or 30 days).
The guarantee period is shown on the product page and in your purchase details; you must request refunds within that window.
Limits and processing
- Subscription products: after the second recurring payment, refunds are generally not allowed - only cancellation to stop future charges.
- Consumption matters: significant use of a digital product (course lessons, downloads) can void refund eligibility even within the guarantee period.
- Refund timing: refunds go to the original payment method and depend on the operator - up to 90 days for credit cards and up to 30 days for bank transfers.
Hotmart plans and pricing
Fee structure
Hotmart charges transaction-based fees; there are no monthly subscription fees for sellers in the standard model.
Fees combine a percentage service fee plus a license fee that varies by currency.
Standard plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Transaction Fee (for general sale) | 9.9% of sale price + license fee | Per transaction | Service Fee (9.9%) plus License Fee (fixed amount depending on currency) |
Your consumer rights in Singapore
Key entitlements
- Right to clear, accurate product information and a functional product under Singapore consumer law.
- Entitlement to remedies such as rectification, refund or compensation if digital content is faulty or mis-described.
How platform terms interact with law
Hotmart’s stated guarantee periods or refund limits must not conflict with statutory consumer protections in Singapore.
Unfair contract terms or clauses that try to exempt liability for defective digital goods may be void or subject to review.
Customer experiences
Positive reports
Some buyers report smooth purchases and timely delivery of digital products with no access issues.
When creators and payment flows align, customers often receive expected downloads or course access without problems.
Negative reports
There are frequent complaints about unexpected or unauthorized charges and difficulty obtaining refunds in some cases.
Common issues include trouble cancelling store-billed subscriptions, broken refund links, or slow dispute resolution.
Documentation checklist
Essential purchase records
- Order ID or purchase reference as shown on your Hotmart receipt.
- Purchase date, product name, and creator name from the receipt or purchase page.
Evidence for disputes
- Screenshots of order confirmation, payment notifications, and subscription settings.
- Records of consumed content (lesson progress), correspondence with the creator or Hotmart, and bank/ card statements showing charges.
Common mistakes
Expecting automatic refunds
Many users assume cancelling a subscription automatically triggers a refund; it generally does not.
Refunds must be requested and are subject to the creator’s guarantee, consumption rules, and payment processor policies.
Canceling in the wrong place
Some customers try to cancel via Hotmart for Apple- or Google-billed subscriptions; those must be cancelled in the respective app stores.
Failing to cancel in the correct store can lead to continued charges despite cancelling on Hotmart’s site.
Comparative recap
Quick comparison
| Action / Channel | Can Hotmart cancel? | Refunds possible? | Period |
|---|---|---|---|
| Hotmart Web (consumer.hotmart.com) | Yes - can stop future recurring charges via account settings. | Refunds depend on creator guarantee and content consumption; cancellation does not refund past payments automatically. | Per transaction / guarantee period set by creator |
| App Store (iOS) | No - must cancel via Apple ID subscriptions. | Refund requests handled by Apple; Hotmart cannot directly refund Apple-billed purchases. | Controlled by Apple / creator guarantee shown at purchase |
| Google Play (Android) | No - must cancel via Google Play subscriptions. | Refunds handled by Google Play policies; Hotmart cannot cancel Google-billed subscriptions directly. | Controlled by Google / creator guarantee shown at purchase |
After cancelling
Next practical steps
Check your account for confirmation that the subscription is marked cancelled and note the date access ends.
Monitor your card or bank statements for any further charges and keep documentation for disputes.
Helpful official links
- Hotmart Payments Policy - details about payments, refunds and processors.
- Hotmart blog: Do I need to pay Hotmart? - overview of fees and how payments work.
- Help article on service fees - breakdown of fees charged on transactions.
Address
Corporate contact
Hotmart B.V., Frederiksplein 1, 1017XK Amsterdam, Netherlands.
Hotmart does not list a dedicated Singapore office address; use the company address above for written correspondence.