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Cancel ICHANGE
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Cancellation service #1 in Singapore
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Termination letter drafted by a specialized lawyer
Sender
Ichange
82 Ubi Avenue 4, #05-02 Edward Boustead Centre
408832 Singapore Singapore
enquiries@ichange.bz
Cancellation of Ichange contract
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ichange service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
I hereby notify you of my decision to terminate the contract relating to the Ichange service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
to keep966649193710
Recipient
Ichange
82 Ubi Avenue 4, #05-02 Edward Boustead Centre
408832 Singapore , Singapore
enquiries@ichange.bz
REF/2025GRHS4
Important warning regarding service limitations
Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Ichange. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service.
If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ichange: Easy Method
What is Ichange
Overview
Ichange is a digital platform associated with SlideSG that provides a Slide Wallet and member services through an app. It helps users manage a wallet balance and related card services.
Operator
The wallet and Slide-related services are provided by SlideSG Pte Ltd, whose terms and conditions govern cancellations, refunds and fees.
How to cancel Ichange
Main cancellation route
- Contact the iChange hotline as provided in the app or on the provider’s site to request account termination and refund of any unused Slide Wallet balance.
- State clearly you want termination and an unused-balance refund; follow verification steps requested by the operator.
App store and in-app notes
- Public Help Center and Terms do not clearly specify App Store or Google Play cancellation steps.
- If you subscribed or made purchases via app stores, check the App Store or Google Play receipts and the app store subscription management pages in parallel, because the provider’s public terms do not detail app-store cancellations.
What happens when you cancel
Access and account closure
When you request termination, the operator will process the request subject to verification. Access to the account and wallet services may be ended once the request is accepted.
Fees and processing
Termination and refund requests are subject to verification and possible administrative fees. Processing times are at the operator’s discretion; users on public forums reported that termination can take several weeks to complete.
Will I get a refund?
Refund policy summary
- There is no statutory 14-day “cooling-off” or automatic refund right for this digital wallet service in the publicly available Terms.
- Refunds for unused Slide Wallet balance are possible if requested, but are subject to verification, administrative fees, and deductions for outstanding obligations.
Timing and discretion
- iChange (SlideSG) retains discretion over the timing and manner of refunds.
- Expect that processing may not be immediate; user reports indicate termination and refunds can take multiple weeks.
Ichange plans and pricing
Pricing summary
The Terms disclose a small set of SGD-denominated fees; there are no subscription or exchange fees listed in the public Terms.
Key fees table
| Plan | Period | Price | Features |
|---|---|---|---|
| Monthly inactivity fee | Monthly | S$1.00 | Fee applied to inactive accounts (unless quarterly spend ≥ SGD 300 triggers a refund of S$3.00 at quarter‑end) |
| Insufficient balance fee | Per declined transaction | S$0.50 | Charged for each declined transaction due to insufficient balance, after the first three declines in any calendar month |
Your consumer rights in Singapore
Statutory and contractual context
- Singapore does not impose an automatic 14-day refund right for digital wallet services by default; the operator’s Terms apply.
- If you agreed to “no refunds” or discretionary refund terms, those contractual terms generally apply unless misrepresentation or statutory protections intervene.
Options if things go wrong
- For unauthorised Mastercard transactions, consider a chargeback via your card issuer (eligibility limited to Mastercard‑network transactions).
- If the operator fails to resolve a serious dispute, escalate to the Monetary Authority of Singapore (MAS) or use consumer protection channels to file a complaint.
Customer experiences
Positive reports
- Some early users reported receiving a physical card promptly (about one week) and successfully using it overseas and linking to TNG or Apple Pay.
Negative reports
- Multiple users reported difficulty terminating accounts; common reports cite a 5 - 6 week termination period and app termination functions failing.
- Complaints include unexplained S$1 monthly inactivity charges, inability to retrieve balances under S$5, poor WhatsApp support response times, and at least one dispute over unauthorised overseas transactions handled poorly.
Documentation checklist
What to prepare before contacting support
- Account email/username and registered phone number.
- Proof of identity if requested (as required for verification).
- Transaction history showing current wallet balance and any disputed transactions.
Evidence to keep
- Copies of app receipts, screenshots of account/wallet balances, and any in‑app cancellation attempts.
- Records of WhatsApp or email conversations with customer support and timestamps.
Common mistakes
Relying solely on the app
Many users try to cancel inside the app but find the termination function does not complete. If the app path fails, contact the hotline and follow up in writing.
Not documenting communications
Users who do not keep screenshots, receipts or chat logs lose leverage when disputing charges or requesting refunds. Keep a clear paper trail of all interactions.
Comparative recap
Quick comparison table
| Item | Period | Notes |
|---|---|---|
| Cancellation route | N/A | Primary route is iChange hotline and operator verification; app-store steps not clearly documented. |
| Refund for wallet balance | One-off | Refunds possible upon request but subject to verification, admin fees and deductions; timing at operator’s discretion. |
| Typical processing time (reported) | N/A | Users reported 5 - 6 weeks for termination/refund processing in some cases. |
| Known recurring fees | Monthly | Monthly inactivity fee S$1.00; insufficient balance fee S$0.50 after first three declines per month. |
After cancelling
Next steps to monitor
- Check your bank or card statements for final refunds or any residual charges.
- If you see unauthorised charges, contact your card issuer immediately about chargeback options.
Helpful official links
Address
Primary contact address
SlideSG Pte Ltd (iChange related services)
82 Ubi Avenue 4, #05‑02 Edward Boustead Centre, Singapore 408832
When sending documents
- Include your account identifier, contact details and a clear statement that the submission is for account termination and refund of unused Slide Wallet balance.
- Retain copies of any documents you send and confirm receipt with customer support where possible.
Similar cancellation services
FAQ
To cancel your Ichange account, contact the iChange hotline as provided in the app or on the provider’s site. Clearly state your request for account termination and an unused-balance refund, and follow any verification steps requested by the operator.
Yes, there may be administrative fees associated with the cancellation and refund process. Additionally, an inactivity fee of S$1.00 applies to inactive accounts unless certain spending thresholds are met.
Processing times for termination and refunds can vary and are at the operator's discretion. Users have reported that it can take 5 to 6 weeks for the process to complete.
Refunds for unused Slide Wallet balance are possible if requested, but they are subject to verification and may incur administrative fees. The timing of refunds is also at the operator's discretion.
If you subscribed via an app store, check your App Store or Google Play receipts and subscription management pages for cancellation options. The provider's public terms do not clearly specify app-store cancellation steps.