Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel ILLUS
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Illus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Illus: Easy Method
What is Illus
Overview
Illus is an app for creating customizable illustrations and cartoon-style avatars. It offers templates, filters and export options for PNG/SVG and a credit-based consumption model.
How it operates
The service is subscription-based and operated under the Ilus AI terms of service (Retter Digital OÜ). Subscriptions can be bought in-app or via the website, and licensing for exports is reported as permissive by third-party reviews.
How to cancel Illus
Cancel via mobile app stores
- If you subscribed through the Apple App Store or Google Play, you must cancel through your Apple or Google subscription settings (in-app subscriptions are managed by the store).
- Open the store app (App Store or Play Store) → Account or Subscriptions → find Illus → Cancel subscription.
Cancel via the Ilus website
- If you subscribed on the Ilus website, sign in at the website and cancel from your account/subscription page.
- Cancellation takes effect at the end of the current billing period; no prorated refunds are provided (see terms).
What happens when you cancel
Access after cancellation
When you cancel, your paid access continues until the end of the current billing period. You will retain access to paid features until that date.
Renewal and billing
No further renewal charges will be taken after the current period ends. Ilus does not provide prorated or mid-cycle refunds for cancelled subscriptions.
Data and downloads
Your account data and any files you downloaded before cancellation remain with you; export copies you saved will not be removed by the provider.
Will I get a refund?
14‑day refund window
Ilus’s terms state a refund may be issued within 14 days of purchase if the customer has not downloaded more than five illustrations.
Refunds within this window may be full or partial and are subject to the conditions in the terms of service.
After 14 days and exceptions
- After the 14‑day window, refunds are discretionary and reviewed case-by-case, including for change-of-mind reasons.
- Ilus may also provide refunds (full or partial) at its discretion for technical issues or quality discrepancies if you contact support.
Illus plans and pricing
Summary of reported plans
Official Singapore pricing is not published in the verified sources. The table below uses user-reported approximations only.
Notes on accuracy
These figures are approximate, drawn from user reports and third-party reviews, and may differ from actual App Store prices.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Weekly subscription (user-reported) | ≈ S$10 - 11 / week | Weekly | Face effects, cartoon filters (user-reported) |
| Annual subscription (user-reported) | ≈ S$135 - 140 / year | Annual | Full app access (user-reported) |
Your consumer rights in Singapore
14‑day considerations
Ilus’s own policy offers a 14‑day refund window with the download limitation (fewer than five illustrations) and possible refunds for quality/technical issues.
Prorating and cancellations
Ilus states cancellations take effect at the end of the billing cycle and that prorated refunds are not provided.
Platform-specific rights
- If you subscribed via the App Store or Google Play, the platform’s cancellation and refund processes apply and may differ from Ilus’s 14‑day policy.
- For platform purchases, use the store’s subscription management and refund request options.
Customer experiences
Positive feedback
Some reviewers praise Ilus for fast generation, a flexible pay-as-you-go credit model, fine‑tuning options and exports in SVG/PNG formats with permissive licensing.
Other users report enjoying creative features like cartoon avatars and time-lapse/aging effects.
Negative feedback
- Multiple user complaints mention unexpected charges, difficulty unsubscribing, unresponsive support, misleading “free” claims and poor likeness or quality.
- Caveats include reports of aggressive monetisation and usability problems in several reviews.
Documentation checklist
What to gather before contacting support
- Order receipt or transaction ID from the App Store, Google Play or website.
- Date and time of purchase and subscription renewal records.
- Account email or username used with Illus.
Evidence for refund requests
- Screenshots showing billing charges and subscription entries.
- Examples of quality issues or technical failures (screenshots or exported files).
- Number of illustrations downloaded (to confirm the 5-download threshold).
Common mistakes
Assuming in-app purchases are managed by the developer
Many users try to cancel inside the app but purchased via the App Store or Play Store; such subscriptions must be cancelled via the store settings.
Missing deadlines or download limits
Expecting a refund after the 14‑day window or after exceeding the five-download threshold often leads to denial. Always check the terms of service before requesting a refund.
Not saving receipts
Without transaction IDs or receipts, support and store teams may take longer to locate your purchase. Keep receipts and screenshots to speed up requests.
Comparative recap
Key policy comparison
The table below compares core items: cancellation timing, refund window and who manages subscriptions.
How to interpret
Use this quick reference to decide whether to contact the store (App Store/Play) or Ilus support directly.
| Item | Ilus policy (website) | App Store / Google Play (store-managed) |
|---|---|---|
| Cancellation effective | End of current billing period; no prorated refunds | Store manages cancellation and may apply its own refund rules |
| Refund window | 14 days if ≤5 downloads; otherwise discretionary | Subject to each store’s refund policies and review process |
After cancelling
Contacting support and next steps
If you need a refund or have a quality issue, collect your documentation and contact Ilus support as described in their terms of service.
Useful links
- Ilus AI - Terms of Service
- Third‑party review: Complete AI Training
- User reviews and reports (JustUseApp)
Address
Head office (assumed for correspondence)
15 Changi Business Park Crescent, #01‑01, Singapore 486006
Notes on contacting by mail
No dedicated cancellation mailing address was found in the verified sources. Use the website support channels and include the address above if a postal contact is required.