Cancellation Instantly: Easy Method

What is Instantly

Service overview

Instantly is an online platform for email outreach, warmup, deliverability tools, and related services designed to help users send and manage outbound email campaigns.

Main features

Features include email account management, automated warmup, campaign sending, deliverability monitoring, and optional DFY (Done-For-You) services.

How to cancel Instantly

Web (official method)

• Sign in to your Instantly account on the web.
• Open Billing / Plan settings and locate each subscription tab (Email Outreach, Instantly Credits, CRM, Website Visitors, Inbox Placement).
• Cancel each subscription type separately - each tab requires its own "Cancel Plan" action.
• For DFY and Pre-warmed services, go to the Email Accounts & Domains tab and cancel those services there.
• Confirm cancellation status in the account - pages may show "Cancels on [date]" or end access immediately depending on the plan.

Mobile app and other platforms

• Instantly’s Help Center and public documentation provide cancellation instructions only for the web interface.
• There is no official guidance in the Help Center or Terms about cancelling via the App Store or Google Play.
• If you subscribed through a mobile store, check the store’s subscription settings, but note Instantly does not list mobile-app cancellation steps in its documentation.

What happens when you cancel

Access and renewal

Cancelling a subscription stops future recurring charges for that subscription type. Some plans will remain active until the period end and show "Cancels on [date]".

Other plans may end access immediately on cancellation; behavior depends on the specific plan type and billing cycle.

Data and accounts

Instantly does not promise refunds, so export any campaign data, contact lists, and reports before cancelling if you need records.

Keep copies of invoices, confirmation emails, and screenshots of cancellation pages for your records and disputes if needed.

Will I get a refund?

Official refund policy

Instantly’s Terms explicitly state: "ALL FEES PAID UNDER THIS AGREEMENT ARE NON‑REFUNDABLE AND NON‑CANCELLABLE." This means no refunds, credits, or prorated reimbursements for unused time are provided.

Independent pricing overviews and user reports confirm this stance: cancellation stops future charges but unused time is not reimbursed or prorated.

Exceptions and next steps

• There are no documented exceptions in the public Terms or Help Center for prorated refunds or returns.
• If you believe an error occurred, contact Instantly support and keep records; raise a billing dispute with your payment provider only after contacting support.

Instantly plans and pricing

Pricing overview

Public pricing is listed in USD; no official SGD pricing was found. Convert to SGD yourself if needed using current exchange rates.

Notes on currency and billing

Annual-billed plans are presented as a monthly equivalent in the public pricing data.

Your consumer rights in Singapore

Statutory overview

Instantly’s public Terms and Help Center do not reference a statutory cooling-off period or a 14‑day refund right for these online services.

The company’s policy is firm on non‑refundable, non‑cancellable fees in its Terms; there is no express mention of statutory consumer rights in the published documents.

Practical steps for Singapore consumers

• Keep all receipts, invoices, and cancellation confirmation screenshots.
• If you suspect wrongful billing, contact Instantly support and your card issuer promptly to inquire about dispute options.
• If necessary, seek local consumer-advice or legal assistance to understand remedies under Singapore law.

Customer experiences

Positive feedback

Some users praise Instantly’s usability and feature set, describing it as powerful and noting positive support experiences.

Multiple 5-star reviews highlight ease of use and strong customer support performance.

Negative feedback

Other users report deliverability problems (email landing in spam), software bugs, account access concerns, and frustration over the no-refund policy.

Some reviews specifically mention DFY data ownership concerns and lack of prorated refunds after cancellation.

Documentation checklist

Before you cancel

• Save invoices, payment receipts, and plan details.
• Export contact lists, campaign data, and reports you need to keep.
• Take screenshots of the billing page and plan settings showing active subscriptions.

After you cancel

• Save the cancellation confirmation or "Cancels on [date]" page screenshot.
• Record any confirmation email or support ticket number for future reference.

Common mistakes

Assuming refunds are automatic

A common mistake is assuming a prorated refund will be issued when cancelling mid-cycle. Instantly’s Terms state fees are non‑refundable and non‑cancellable.

Do not rely on refunds as a fallback; plan to use or export needed services before cancelling.

Missing separate subscription tabs

Users sometimes cancel only one tab and continue getting billed for others. Each subscription type (Outreach, Credits, CRM, etc.) must be cancelled separately.

Also remember DFY and Pre-warmed services are canceled in the Email Accounts & Domains tab, not the main billing tab.

Comparative recap

Quick comparison table

After cancelling

What to check right away

Confirm each subscription tab shows canceled status or an end date. Keep screenshots of the status pages and any confirmation emails.

Verify no further charges appear on your card or payment method after the next billing date.

Useful links

• How to confirm that the plan is canceled - Instantly Help Center
• Instantly pricing (USD)
• User reviews - Trustpilot

Address

Mailing address

Tat Ann Building, 40 Jalan Pemimpin, #02-03C, Singapore 577185

Notes

Use the account billing pages and the Help Center link above for official cancellation steps and confirmation.

Keep all correspondence and timestamps in case you need to reference the cancellation later.