Cancellation Innerly: Easy Method

What is Innerly

Overview

Innerly is a self-improvement app and subscription service focused on mental well-being through guided exercises, conversational AI, summaries and pattern recognition. It offers features like reflection prompts, tagging and device sync to help users track insights and progress.

Operator details

The service is provided by SoftPotential OÜ (trading as Innerly), an Estonian company. Feature details are listed on the official features page.

For feature reference see: Innerly - Features.

How to cancel Innerly

Cancel via the platform you subscribed on

• If you subscribed through Apple App Store, open Settings → your Apple ID → Subscriptions, find Innerly and cancel there.
• If you subscribed through Google Play (Android), open Google Play → Menu → Subscriptions and cancel the Innerly subscription.
• If you subscribed directly through Innerly (web), check the app account settings or the billing/subscriptions area to cancel.

Contact support and third-party guides

• If you cannot cancel in-app, contact Innerly support from the app or in-app help to request cancellation or account assistance.
• For a step-by-step cancellation guide and additional tips, see a third-party walk-through: How to cancel Innerly (Postclic).

What happens when you cancel

Access after cancellation

When you cancel a subscription, you normally retain access until the end of the already-paid billing period. Access usually ends when that period expires.

Renewal and billing

Billing stops after the current paid period; no further recurring charges should occur following a successful cancellation. Platform stores (Apple/Google) may still show the subscription until the period finishes.

Data and account retention

Cancelling does not always delete your account or data. If you want data removed, request deletion explicitly from Innerly support.

Will I get a refund?

General refund stance

Refunds are not guaranteed and depend on the purchase channel (App Store, Google Play or Innerly web) and the company’s policy. Most app-store purchases follow the store’s refund rules.

Exceptions and how to request

• If you believe you qualify for a refund (e.g., accidental renewal, billing error), first request it through the store where you purchased (Apple/Google).
• If the purchase was made directly with Innerly, contact Innerly support with your receipt and subscription details to request a refund.

Innerly plans and pricing

Pricing table

Local pricing note

There is no SGD‑denominated price publicly available. App stores will convert USD to SGD at the time of purchase, so your billed amount may differ from the USD listed above.

Your consumer rights in Singapore

Basic protections

Consumers in Singapore have protections against unfair practices and may seek help through local consumer authorities for unresolved disputes. Digital subscription refunds can be affected by platform terms.

Practical steps if you have a problem

• Keep receipts and subscription records as proof of purchase.
• Try contacting the merchant (Innerly) first; escalate to the platform (Apple/Google) if purchased through a store.
• If unresolved, you may seek advice from local consumer protection organizations in Singapore for next steps.

Customer experiences

Summary of feedback

User reviews mix praise for the app’s features and AI-guided reflections with occasional complaints about billing, cancellations, or support responsiveness.

Where to read reviews

To read user reviews and community feedback, see third-party review pages such as Trustpilot and other review aggregators.

Example review source: Innerly on Trustpilot.

Documentation checklist

Required items to cancel or dispute

• Order receipt or invoice showing the subscription charge and date.
• Account email/username used for the subscription.
• Subscription ID (from App Store/Google Play receipt or Innerly confirmation).
• Screenshot or confirmation of cancellation attempt (if applicable).

Optional but helpful items

• Correspondence with Innerly support (timestamps and content).
• Credit card or bank statement line showing the charge for cross-reference.

Common mistakes

Not cancelling in the right place

Many users assume cancelling the app deletes the subscription. Deleting the app does not stop recurring billing; you must cancel via the store or account where you subscribed.

Waiting until renewal day

Waiting until the last minute can result in accidental renewals. Cancel at least 24 hours before the renewal date and confirm the cancellation receipt or status.

Comparative recap

Quick comparison

Takeaway

Monthly gives flexibility; annual gives lower effective monthly cost. Billing currency and exact SGD amount depend on the app store conversion at purchase time.

After cancelling

Check access and receipts

Confirm cancellation in the app store or your Innerly account and keep the confirmation or screenshot for your records.

Help and further reading

Use the official Innerly features page for service details: Innerly - Features.

For a practical cancellation walkthrough see: How to cancel Innerly (Postclic).

To read other users’ experiences, consult: Innerly reviews on Trustpilot.

Address

Company registration

Innerly is operated by SoftPotential OÜ, registry code 14565562.

Registered address

Kakumäe tee 226, 13516 Tallinn, Harju maakond, Estonia.