Cancellation Karo: Complete Guide

What is Karo

Overview

Karo is a subscription-based productivity app (todo lists and planner) offering free and paid tiers to manage tasks and family access. It is distributed via app stores and a web subscription portal.

Main purpose

Karo’s paid tiers add features like Karo Plus and family plans for extended functionality. Subscriptions are primarily managed through the developer's web account page or the app-store subscription systems.

How to cancel Karo

Cancel via Karo (web)

• Sign in to your Karo Startup online account management page.
• Locate Subscriptions or Billing, then choose the subscription and select Cancel.
• Confirm cancellation when prompted to stop auto-renewal.

Cancel via App Store / Google Play

• If you subscribed through Apple App Store or Google Play, cancel via your device’s subscription settings.
• Open the App Store / Google Play app, go to your subscriptions, find Karo, and cancel there.
• Note: Karo’s documentation indicates standard app-store cancellation processes apply; Karo does not document in-app cancellation flows.

What happens when you cancel

Access after cancellation

After cancelling, you typically retain access to any paid features for the time already paid (until the end of the current billing period).

Auto-renewal will be turned off so you will not be billed at the next renewal date.

Data and account status

Your Karo account and data are usually preserved unless you explicitly delete the account or data via settings.

If you need data export or deletion, check your account settings or contact support before cancelling if you want specific items retained or removed.

Will I get a refund?

Standard refund policy

Paid subscription fees are non-refundable under Karo Startup’s terms, so refunds are not the default outcome of a cancellation.

Exceptions and timelines

• Refunds may be considered only in exceptional, erroneous-charge cases.
• Such claims must be made within 30 days and are awarded at Karo Startup’s sole discretion.
• If you subscribed via an app store, the store’s refund process and policies may also apply.

Karo plans and pricing

Available plans

The table below lists plans and prices as shown in the Singapore App Store listing for Karo: Todo Lists & Planner.

Notes on listings

Some entries may be duplicate or represent alternate listings. One S$199.98 entry appears anomalous and may be a mislisting.

Your consumer rights in Singapore

Refund right summary

Karo Startup does not offer a statutory 14-day refund right in its terms; therefore a general 14-day cancellation/refund policy does not apply from Karo’s published rules.

Refunds are only considered in exceptional or error cases and otherwise follow the provider’s stated policy.

Practical steps for Singapore consumers

• If you believe a charge was made in error, contact Karo support promptly and keep records of charges and communications.
• If you subscribed via Apple or Google, you may also contact the app store for their refund and dispute options.
• For unresolved disputes, you can seek advice from local consumer-protection resources in Singapore.

Customer experiences

General feedback themes

Public listings show limited verified public review details related specifically to cancellation; user experiences vary by whether subscription was bought via web or an app store.

Common user notes about cancellations: web cancellations require account access, while store cancellations follow the device’s subscription tools.

Typical praise and complaints

• Praise: users often value planning features and family plan options.
• Complaints: issues reported when billing expectations differ or when app-store versus web cancellation processes are unclear.

Documentation checklist

What to have before you cancel

• Account email or username used for the Karo subscription.
• Receipt or proof of payment showing the charge and date.
• Subscription type (monthly, annual, family, lifetime) and active billing period end date.

What to collect for refund or dispute

• Any correspondence with Karo support (screenshots or saved emails).
• App-store purchase history if subscribed via Apple/Google.
• Date and time of cancellation and confirmation screens if available.

Common mistakes

Cancelling in the wrong place

Example: trying to cancel via the app when the subscription was purchased through the developer’s web portal can leave auto-renewal active.

Always check where you originally subscribed (web vs app store) before cancelling.

Missing documentation or timing

Example: failing to save the purchase receipt or waiting past 30 days to report an erroneous charge can limit refund options.

Keep receipts and submit any refund claims promptly if you believe a charge was incorrect.

Comparative recap

Quick comparison

The table below summarizes cancellation routes and refund expectations for Karo and app stores.

How to use this table

Use the relevant row based on where you purchased the subscription (web or app store). Follow the indicated steps and collect the listed documents.

After cancelling

What to check immediately

• Confirm you received a cancellation confirmation or that auto-renewal shows as turned off.
• Keep records of the cancellation confirmation and the end date of the paid period.

Helpful links

Official app listing (for subscription details and store-managed cancellation):

• Karo: Todo Lists & Planner - App Store (Singapore)

Address

Cancellation address

No public postal "cancellation address" is listed in the verified app-store information. Karo’s support and account management pages are the primary cancellation routes.

How to contact for unresolved issues

If you cannot cancel via your account or app store, use the app-store listing and in-app developer contact options to request assistance.

Keep purchase receipts and screenshots to support any dispute or refund request.