Cancellation Ko-Fi: Easy Method

What is Ko‑Fi

Overview

Ko‑Fi is an online platform that lets creators receive support from fans through one‑time payments (tips) and recurring subscriptions (memberships).

Creators can offer membership tiers, locked content, and direct communication with supporters via the platform.

Platform role

Ko‑Fi acts mainly as a platform that connects supporters and creators rather than operating as the merchant of record for every transaction.

This distinction affects how cancellations, refunds and disputes are handled between supporters, creators and payment providers.

How to cancel Ko‑Fi

If you subscribed via the Ko‑Fi website

• Sign in to your Ko‑Fi account.
• Go to Account & Billing → Subscriptions.
• Click the three dots next to the subscription and select “Don't Renew.”
• Access typically continues until the end of the current billing period.

If you subscribed via the App Store or Google Play

• Open the App Store or Google Play account where you purchased the subscription.
• Find and cancel the Ko‑Fi subscription in your platform subscriptions/settings.
• Do not assume deleting the Ko‑Fi app cancels the subscription; you must cancel through the store.
• For extra guidance on app‑store cancellations, see an external how‑to: Postclic: How to cancel Ko‑Fi.

What happens when you cancel

Access and renewal

When you cancel, access to membership content normally continues until the end of the current billing period.

This applies to cancellations made by supporters through their account and often when creators cancel a supporter’s membership.

Account and data

Your Ko‑Fi account typically remains active after cancelling a subscription unless you delete the account separately.

Creators may retain membership records or messages according to their own data practices and Ko‑Fi’s platform policies.

Will I get a refund?

Who issues refunds

Ko‑Fi itself does not issue refunds for supporter payments; refunds must be issued by the creator via Ko‑Fi’s platform tools.

Creators may process refunds through their Ko‑Fi dashboard (My Supporters or Payments & Orders) within 180 days of the payment, and refunds are generally full‑amount only.

Payment processors and timing

• Refunds processed through PayPal are usually instant.
• Refunds processed through Stripe can take approximately 5 - 10 business days to appear.
• There is no platform‑wide 14‑day cooling‑off guarantee; refund rights depend on the creator’s policy and applicable law.

Individual creators may apply stricter refund rules (for example, short windows or no refunds for tips); see an example creator policy: Example creator refund policy.

Ko‑Fi plans and pricing

Where to check current pricing

Ko‑Fi’s plans, creator fees, and any optional platform subscriptions can change; always check Ko‑Fi’s official website for up‑to‑date pricing and plan details.

Do not rely on third‑party summaries for exact prices; consult the official Ko‑Fi pages before subscribing.

Notes on tiers and fees

Creators set membership tier benefits and pricing; platform fees and payment processor fees may apply depending on the chosen setup.

If pricing or fees are not clear from a creator’s page, contact the creator directly before subscribing.

Your consumer rights in Singapore

General rights and platform role

In Singapore, consumer rights depend on the nature of the contract and the goods or services provided.

Because Ko‑Fi primarily connects supporters and creators, Ko‑Fi typically does not act as the merchant of record; the transaction is often considered between supporter and creator.

Disputes, refunds and payment providers

• If a creator refuses a refund, supporters can raise a dispute with their payment provider (PayPal or the card issuer).
• Payment providers commonly allow disputes within a limited window (often up to 180 days); check your provider’s rules promptly.
• If you need legal advice about Singapore consumer protection or digital content, consult an appropriate local advisor or government consumer agency.

Customer experiences

Positive feedback

Many users praise Ko‑Fi for its easy‑to‑use, creator‑friendly interface and straightforward tipping and membership features.

Reviewers also often note helpful and empathetic support interactions from the Ko‑Fi team.

Common complaints

Reported issues include disputes about content moderation, account suspensions, or takedowns that some users say lacked clear explanations.

There are also reports of technical issues such as silent unsubscriptions or payment connector problems that have affected creators’ income.

For a sample of user reviews, see: Ko‑Fi reviews on Trustpilot.

Documentation checklist

What to gather before contacting a creator or payment provider

• Transaction receipt or order ID from Ko‑Fi.
• Payment method details (PayPal email or card used).
• Screenshots of membership status, billing dates, or messages with the creator.
• Dates and descriptions of the issue you want resolved.

Where to send documentation

• Message the creator directly via Ko‑Fi (if available) and attach your documentation.
• If the creator does not resolve the issue, file a dispute with your payment provider and include all supporting evidence.

Common mistakes

Assuming app deletion cancels subscriptions

Many supporters delete the Ko‑Fi mobile app believing this cancels their membership; it does not.

Always cancel recurring subscriptions through the platform where the subscription was purchased (Ko‑Fi website, App Store or Google Play).

Expecting Ko‑Fi to automatically refund

Supporters sometimes expect Ko‑Fi to process refunds automatically; however, creators are responsible for issuing refunds via Ko‑Fi.

If a creator won’t refund, your next step is to contact the payment provider promptly and provide evidence for a dispute.

Comparative recap

After cancelling

If you still see charges

Contact the creator first and request confirmation that the subscription was cancelled and, if relevant, a refund.

If the creator does not resolve the issue, open a dispute with your payment provider (PayPal or your card issuer) as soon as possible.

Helpful resources

• How to cancel guidance: Postclic: How to cancel Ko‑Fi
• Example creator refund policy: Example refund terms from a creator
• User reviews and community feedback: Ko‑Fi reviews on Trustpilot

Address

Postal address (registered)

Suite 501, The Nexus Building, Broadway, Letchworth Garden City, Hertfordshire, SG6 9BL, United Kingdom

Notes for postal correspondence

Use the postal address above for formal correspondence. Postal communication is typically slower than in‑platform messaging.

If you are seeking a refund or to resolve a billing issue, start by messaging the creator or contacting your payment provider as outlined above.