Cancellation Finch: Easy Method

What is Finch

Overview

Finch is an app that blends a virtual pet with self‑care and productivity tools to help users build routines, track habits, and motivate behaviour change.

The app operates on a subscription model with in‑app purchases that unlock additional features and customisation.

Primary features

Finch offers habit tracking, self‑care activities, and a virtual pet that reacts to your progress and routines.

Paid tiers (Finch Plus, Guardian Program) add more activities, customisation, and premium content.

How to cancel Finch

Cancel on iOS (App Store)

• Open Settings on your iPhone or iPad.
• Tap your Apple ID at the top, then Subscriptions.
• Select "Finch" and choose Cancel Subscription. Access continues until the end of the billing cycle.

Cancel on Android (Google Play) and Web

• On Android: open Google Play Store → Menu → Subscriptions → select "Finch" → Cancel Subscription. Access continues until the end of the billing cycle.
• On Web: cancelling stops future billing but access remains until the end of the current billing period. For web purchases, contact Finch support (for example, [email protected]) to request cancellation or refunds.

What happens when you cancel

Access after cancellation

For App Store and Google Play subscriptions, you keep access to paid features until the end of the current billing cycle.

For web purchases, Finch states cancellation stops future billing while access remains valid through the current billing period.

Renewal and data

Automatic renewal stops after cancellation; the subscription will not renew at the next billing date.

App data, progress, and settings behavior after cancellation can vary. Back up important information if you may lose access to premium features.

Will I get a refund?

Refunds for App Store and Google Play purchases

• All refund requests for purchases made through Apple or Google must be submitted through the respective store’s purchase history.
• Finch does not process App Store or Google Play refunds directly.

Refunds for web purchases and general notes

• Web purchases: refunds are handled by Finch support and are granted at Finch’s discretion. There is no published statutory 14‑day cooling‑off guarantee from Finch.
• General: Finch advertises "full refunds no questions asked" in some contexts, but user reports indicate inconsistent handling and difficulty obtaining refunds.

Finch plans and pricing

Pricing summary

The following table lists known in‑app pricing points and programme names as reported in verified sources. Exact billing period depends on the option you selected in the app store.

Prices displayed are in Singapore dollars (SGD) where available.

Your consumer rights in Singapore

In‑app (iOS/Android) purchases

Statutory cooling‑off rights for in‑app purchases are not explicitly stated by Finch; refunds for these purchases rely on Apple’s or Google’s refund policies.

To request a refund for an in‑app purchase, use the store’s purchase history and follow their refund process.

Web purchases and local law

For web purchases, Finch’s public terms do not publish a specific statutory cooling‑off period; refunds are processed by Finch support at their discretion.

Singapore’s consumer protection laws (for example, the Consumer Protection (Fair Trading) Act) may offer remedies, but Finch’s publicly available materials do not reference adherence to a specific cooling‑off or refund guarantee.

Customer experiences

Positive feedback

Many users praise Finch’s motivating and cute virtual‑pet concept, which can make self‑care and productivity routines more engaging.

The design and gamified approach are commonly cited as strengths by satisfied users.

Negative feedback

Frequent complaints include being charged after cancelling free trials, inconsistent pricing across regions, and difficulty obtaining refunds.

Other common issues reported are hidden paywalled features, UI changes, glitches, crashes, lost progress or notifications, and slow or unhelpful support responses.

Documentation checklist

What to collect before contacting support

• Store purchase receipt (App Store or Google Play purchase history screenshot).
• Order ID, transaction ID, or invoice number.
• Date of purchase and date/time you cancelled the subscription.
• Screenshots of subscription status in the app or store, and any error messages.

How to present your case

• State clearly whether the purchase was made via App Store, Google Play, or Finch web.
• Include proof of cancellation and the requested outcome (refund, reversal, or account change).

Common mistakes

Canceling in the wrong place

Example: trying to cancel an App Store subscription inside the Finch app instead of using Apple ID → Subscriptions.

Result: subscription appears active and you may still be charged.

Assuming immediate stop or guaranteed refund

Example: expecting billing to stop immediately or a mandatory refund window after cancelling a web purchase.

Result: access often continues until the billing period ends, and web refunds are discretionary - so keep records and follow the correct refund route.

Comparative recap

Quick platform comparison

The table below compares cancellation method, refund route, and access after cancelling for the main purchase channels.

Use the correct channel for refunds: stores for in‑app purchases, Finch support for web purchases.

After cancelling

Steps to confirm cancellation

• Check your App Store or Google Play subscription list to confirm Finch shows as cancelled.
• Save screenshots of the cancelled status and any confirmation emails.

Helpful links and contacts

Finch App Store listing (Singapore): Finch on the App Store (SG).

Independent writeups and cancellation guides: Postclic: Cancellation Finch and AnecdoteAI: Finch insights.

For web purchases or refunds contact Finch support (example): [email protected].

Address

Registered contact (found in public records)

901 9th Floor, Tower B, Peninsula Business Park, Senapati Bapat Marg, Lower Parel (W), Mumbai, Maharashtra 400013, India.

Notes on local support

No Singapore‑specific cancellation address was located in the verified sources. Use the app store refund routes or contact Finch support for web‑purchase issues.