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I hereby notify you of my decision to terminate the contract relating to the Kobo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kobo: Easy Method
What is Kobo
Overview
Kobo is a digital reading platform that offers eBooks, audiobooks and subscription access through Kobo Plus, alongside Kobo-branded eReaders and accessories.
Users access content via kobo.com, Kobo mobile apps (iOS/Android) and Kobo eReaders. Subscriptions and purchases are managed according to the purchase channel and Kobo policies.
Core services
Kobo Plus is a subscription service for unlimited access to a selection of books and audiobooks while subscribed.
Kobo also sells one-off digital purchases and physical devices; return and refund rules differ between those product types.
How to cancel Kobo
Cancel via the web (kobo.com)
- Go to kobo.com and sign in to your account.
- Navigate to My Account → My Subscriptions and choose the option to cancel your Kobo Plus subscription.
- Cancellation on the web stops renewal and ends access at the end of the current billing cycle.
Cancel via app stores and devices
- Subscriptions purchased through the Apple App Store must be cancelled through your Apple subscription settings in iOS; they cannot be cancelled in the Kobo app.
- Subscriptions purchased through Google Play must be cancelled through Google Play subscriptions; they cannot be cancelled on the Kobo app or website.
- Kobo eReaders and Kobo mobile apps do not support managing or cancelling Kobo Plus subscriptions directly.
For a concise external guide with steps and background, see the Postclic summary: Postclic: How to cancel Kobo.
What happens when you cancel
Access and billing
When you cancel a Kobo Plus subscription via the web, access remains until the end of the current billing cycle unless otherwise noted during cancellation.
If you cancel via an app store, access ends according to that store’s billing cycle and rules.
Data and purchases
Content you purchased outright (eBooks/audiobooks) remains in your Kobo library and can usually be re-downloaded to your devices.
Books accessed via Kobo Plus are typically removed from your accessible library once your subscription ends.
Will I get a refund?
Digital content (eBooks/audiobooks)
Digital purchases are generally final sale and do not have automatic refunds once accessed or downloaded.
As a comparison, EU consumers have a 14-day withdrawal right that is void once digital content is downloaded or accessed; the general Kobo approach follows final-sale principles.
Physical devices and trials
- Physical eReaders and accessories bought online may be returnable under Kobo’s return conditions (Postclic notes examples such as a 45-day window subject to condition and restocking fees).
- Kobo Plus trial offers a 14‑day free trial for new subscribers; cancel via the web before the trial ends to avoid charges.
Kobo plans and pricing
Where to check pricing
Pricing and plan details (including any monthly or annual offers) change over time and by country.
Always check Kobo’s official website or your app store listing for the most up-to-date pricing and plan information before subscribing.
Notes about estimates
Do not rely on third‑party estimates for current prices; verify directly with Kobo or the app store used for your purchase.
If you need assistance interpreting a charge, check your subscription source (kobo.com, Apple, or Google Play) before requesting refunds or cancellations.
Your consumer rights in Singapore
Local context
There is no special Singapore-specific statutory digital refund right noted in the public Kobo documentation summarized in available sources.
Singapore consumers should expect that refunds and cancellations follow Kobo’s published global policy unless local law or merchant policy states otherwise.
Comparison with EU rules
EU consumers commonly have a 14‑day withdrawal right for digital purchases, which is void once content is downloaded or accessed; this is provided here for comparison only.
For Singapore purchases, rely on Kobo’s stated return/refund terms for digital and physical goods and the store used for the purchase (Apple/Google) where applicable.
Customer experiences
Positive feedback
Many users praise Kobo hardware for lightweight design, comfortable reading, intuitive UI, and good battery life.
Users also highlight strong library features such as EPUB support and OverDrive/library integration, and positive views of Kobo Plus versus some competitors.
Negative feedback
Common complaints include slow or impersonal customer service and difficulties with returns or refunds for devices and purchases.
Some users report device performance issues (battery behaviour, page-turning glitches) and frustration around final-sale digital content and refund rules.
For user reviews and summaries, see Trustpilot: Kobo reviews on Trustpilot.
Documentation checklist
What to prepare before contacting support
- Kobo account email and username.
- Order number or subscription receipt (from kobo.com, Apple, or Google Play).
- Device serial number (for eReader returns) and purchase date.
- Screenshots of subscription details, charges and any error messages.
Additional helpful items
- Transaction IDs from your bank or payment provider if disputing a charge.
- Proof of return shipment (tracking number) when returning a physical device.
Common mistakes
Incorrect cancellation channel
Users often try to cancel subscriptions from the Kobo app or eReader; Kobo Plus subscriptions purchased via Apple or Google must be cancelled through those stores.
Attempting to cancel in the wrong place can delay the cancellation and lead to unexpected renewals.
Assuming automatic refunds
Many customers assume digital purchases are refundable; in practice digital content is usually final sale once downloaded or accessed.
Trying to request refunds without checking the purchase source or Kobo’s policy often results in denied requests or delays.
Comparative recap
Comparison overview
The table below summarizes cancellation route and refund likelihood for common Kobo purchases and subscriptions.
| Product / Plan | = period | Cancellation route | Refund likelihood |
|---|---|---|---|
| Kobo Plus (subscription) | monthly / annual | kobo.com My Account → My Subscriptions; or Apple/Google subscription settings if purchased via those stores | Access ends at billing cycle end; refunds depend on store rules and trial period only |
| eBook / Audiobook (digital) | One-off | Managed in your Kobo library and account; contact support for exceptional issues | Generally final sale once accessed or downloaded; limited exceptions |
| Kobo eReader / accessory (physical) | One-off | Return via Kobo’s online returns process subject to conditions | Possible refund if returned within seller’s return window, minus restocking/shipping fees |
After cancelling
What to check immediately
Confirm cancellation by checking your subscription page or your app store subscription list and keep any confirmation emails.
Note the end date of access so you can download any purchased content you wish to keep before the subscription ends.
Where to get further help
If you need step-by-step help, view the Postclic cancellation summary: Postclic: How to cancel Kobo.
To read user experiences and community feedback, see reviews on Trustpilot: Kobo reviews on Trustpilot.
Address
Official office
Kobo Software Ireland Limited
Block 3, Blackrock Business Park, Carysfort Avenue, Blackrock, Co. Dublin, Ireland
Notes
If you need direct contact details or postal instructions for returns, check your order confirmation or the contact options referenced in the Postclic guide linked above.