Cancel Kobo: Easy Method

What is Kobo

Overview

Kobo is a digital reading platform and device maker that sells eBooks, audiobooks, subscriptions, and eReaders in New Zealand through its web store and apps.

The company offers both physical products (eReaders, accessories) and digital services (Kobo Plus, eBooks, audiobooks) with local NZ pricing and shipping on nz.kobobooks.com.

Products and services

Kobo devices use E‑Ink screens and sync with Kobo apps for reading, library borrowing, and sideloading content.

Kobo Plus is a subscription service available in NZ with Read, Listen, and Read & Listen plans for unlimited access to selected titles.

How to cancel Kobo

Cancel orders from the NZ web store

• Go to the Order Status page on the NZ web store as soon as possible: Kobo Web Store (New Zealand).
• For orders with standard shipping: you can cancel within 8 hours via the Order Status page with no restocking fees.
• For express shipping: cancel via the Order Status page if the order has not been fulfilled; otherwise contact Customer Care to request cancellation.
• Final‑sale items (for example eGift Cards) cannot be cancelled once purchased.

Cancel Kobo Plus and in‑app subscriptions

• Kobo Plus subscriptions must be cancelled at kobo.com. Visit My Account → My Subscriptions to cancel.
• Subscriptions purchased through the Apple App Store or Google Play must be cancelled through the respective app stores if the purchase was billed by Apple/Google.
• The Kobo eReader or Kobo mobile apps on Android/iOS do not manage Kobo Plus cancellations; use the web account interface instead.

What happens when you cancel

Access and content

When a paid subscription is cancelled, access typically continues until the end of the current billing period.

Digital purchases you own remain in your account unless refunds are issued; library loans may expire but are separate from purchases.

Renewal and account data

Automatic renewals stop after cancellation; you will not be billed again for that plan at renewal time.

Your Kobo account and reading data (book library, notes, bookmarks) remain available unless you request account closure.

Will I get a refund?

Refunds for physical devices and accessories

Physical eReaders and accessories bought via nz.kobobooks.com can be returned within 45 calendar days in original condition.

Customers pay return shipping for non‑faulty returns; refunds are processed to the original payment method less any applicable restocking fees.

Refunds for digital content and exceptions

Digital content (eBooks/audiobooks) is generally sold as final. There is no automatic refund right after purchase.

EU consumers have a 14‑day cancellation right for digital content, but once content is accessed or downloaded that right is lost. Final‑sale items cannot be cancelled.

Kobo plans and pricing

Subscription and device pricing

Below are the current Kobo Plus plans and selected device prices for New Zealand listings (incl. GST for devices).

Prices are subject to change; check the NZ site for live pricing before purchasing.

Your consumer rights in New Zealand

Key legal protections

New Zealand consumer rights are primarily covered by the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act.

Guarantees apply to goods and services purchased from businesses in NZ; sellers cannot contract out of the CGA.

Remedies and return shipping for faults

• If a product is faulty or does not meet acceptable quality, you may require repair, replacement, or refund.
• For major faults, the consumer chooses the remedy (repair, replacement, or refund).
• If the product is faulty, the retailer must cover return shipping costs.

Customer experiences

Positive feedback

Many NZ users praise Kobo devices for quality E‑Ink displays, long battery life, and portability.

Customers often highlight strong library borrowing integration, customisation, accessibility features, and responsive customer service in recent Trustpilot reviews.

Negative feedback

Some customers report device durability concerns such as fragile screens or units freezing, leading to short‑term returns or refunds.

There are occasional complaints about slow or templated customer service responses and difficulty obtaining refunds or returns in some cases.

Documentation checklist

What to have ready for cancellations and returns

• Order number and purchase date from nz.kobobooks.com.
• Proof of payment or receipt (email confirmation or invoice).
• Device serial number (if returning a physical eReader).
• Photos or video showing any fault or damage, where applicable.
• Account email address used to register the Kobo purchase.

Additional items that help

• Original packaging and accessories to meet the 45‑day return condition.
• Tracking information for return postage if you arrange the shipment.
• Clear explanation of the requested remedy (refund, repair, replacement).

Common mistakes

Waiting too long to act

Customers sometimes delay cancelling an order or reporting a fault beyond the allowed cancellation window.

For standard shipping cancellations you must use the Order Status page within 8 hours; express orders require earlier contact.

Trying to cancel subscriptions in the wrong place

Many users attempt to cancel Kobo Plus through the Kobo mobile app or eReader; that does not work for web‑managed subscriptions.

Always cancel Kobo Plus via kobo.com → My Account → My Subscriptions, or through the app store if billed by Apple/Google.

Comparative recap

Quick side‑by‑side

After cancelling

Next steps

Keep confirmation emails and any cancellation or return reference numbers until the refund or return is complete.

If returning a faulty item, wait for Kobo to provide the return address and instructions before shipping.

Helpful links

• Kobo Web Store (New Zealand) - Order Status and account access.
• Kobo Help Centre - Customer Care and return instructions.
• My Account - Manage subscriptions and purchases.
• Kobo Plus subscription page - Plan details and cancellation guidance.

Address

Corporate contact

Rakuten Kobo Inc. 135 Liberty Street, 5th Floor Toronto, Ontario, Canada M6K 1A7

Returns and NZ specifics

There is no dedicated postal address for cancellations in New Zealand. Returns must be shipped to the address specified by Kobo when you initiate a return via the Order Status page or Help Centre.

Use the return instructions provided by Kobo to ensure your refund or replacement is processed correctly.