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Recipient
Kuku Fm
Mebigo Labs Private Limited (KukuFM), 91springboard, Godrej and Boyce, Gate No 2, Plant No. 6, LBS Marg, Opposite Vikhroli Bus Depot
400079 Mumbai , India
REF/2025GRHS4
Cancellation Kuku Fm: Easy Method
What is Kuku Fm
Overview
Kuku Fm is a subscription-based audio platform offering audiobooks, podcasts, courses and bite-sized spoken-word content in multiple languages.
The service is India-based and distributes subscriptions through its website/app and mobile app stores.
Typical uses
Users subscribe for ad-free streaming, offline downloads and premium content such as courses and serialized audio shows.
Subscriptions and purchases may be one-time (courses) or recurring (premium access).
How to cancel Kuku Fm
If you subscribed via Apple App Store
- Open Settings on your iPhone/iPad and tap your name → Subscriptions.
- Find Kuku FM in the list and tap Cancel Subscription to stop auto‑renewal.
- Apple handles cancellations and any store refunds per Apple policy.
If you subscribed via Google Play Store
- Open Google Play → Profile icon → Payments & subscriptions → Subscriptions.
- Select Kuku FM and choose Cancel subscription to stop renewals.
- Google Play manages refunds according to its refund rules.
If you subscribed directly (Kuku FM website/app)
- Log into your Kuku FM account and go to Account or Subscription settings → Cancel subscription.
- Alternatively use in‑app chat or email [email protected] or [email protected] to request cancellation.
- If needed, keep screenshots or confirmation emails as proof of cancellation.
What happens when you cancel
Access after cancellation
After you cancel, premium access continues until the end of the current paid billing cycle.
Auto‑renewal stops but you retain the benefits (streaming, downloads) until that period ends.
Account and data
Cancelling generally does not delete your account; downloaded content may remain on device until removed.
If you sign in later, access to premium content requires a new active subscription.
Will I get a refund?
Direct auto-renewal refund policy
- For renewals bought directly from Kuku FM, refund requests are usually accepted within 3 days of renewal.
- Some reports note discretionary refunds up to 7 days after renewal; approval is not guaranteed.
- If approved, refunds typically take about 5 - 7 business days to process.
Store purchases and one‑time courses
- Purchases via Apple App Store or Google Play must request refunds through the respective store refund process; Kuku FM cannot override store refunds.
- One-time course purchases on Kuku FM/Kuku TV are generally non‑refundable and marked final sale, except for duplicates or technical errors.
Kuku Fm plans and pricing
Pricing table
| Plan | Price | Period |
|---|---|---|
| Premium Monthly | S$14.98 | Monthly |
| Weekly Subscription | S$14.98 | Weekly |
| Quarterly Premium (variant 1) | S$6.98 | Quarterly |
| Quarterly Premium (variant 2) | S$9.98 | Quarterly |
| Quarterly Premium (variant 3) | S$14.98 | Quarterly |
| Quarterly Premium (variant 4) | S$129.98 | Quarterly |
| Free Trial Quarterly | S$14.98 | Quarterly |
| 1 Month Free Trial Quarterly | S$3.98 | Quarterly |
| Premium Yearly (variant 1) | S$49.98 | Annual |
| Premium Yearly (variant 2) | S$69.98 | Annual |
Notes on prices
Prices reflect in‑app options listed for Singapore in the App Store and may include promotional variants.
Variants could be bundles, promotions or listing artifacts; always check the final checkout price before confirming.
Your consumer rights in Singapore
General protections
Singapore consumers are protected against unfair trade practices under local consumer laws such as the Consumer Protection (Fair Trading) Act (CPFTA).
This includes rights to clear pre‑contract information and protection from misleading business conduct.
Practical escalation routes
- Keep receipts and correspondence; ask your bank or card issuer about chargeback options for unauthorised or disputed charges.
- If you cannot resolve the issue with Kuku FM, consider lodging a complaint with the Consumers Association of Singapore (CASE) or using your payment provider’s dispute process.
Customer experiences
Positive feedback
- Users praise a smooth, easy-to-use interface and high-quality streaming for bite-sized vertical content.
- Many appreciate the multilingual catalogue with narrated summaries and spoken‑word material.
Negative feedback
- Reports of unauthorized auto‑debit charges and difficulties obtaining refunds are common in reviews.
- Customer support is often described as slow or unresponsive, and some users report confusing free‑trial enrollments and playback issues post‑purchase.
Documentation checklist
Before you contact support
- Subscription receipts, order ID and the charged transaction date.
- Screenshot of subscription entry in Apple or Google account (if subscribed via store).
If you escalate
- Copies of cancellation confirmations, in‑app chat logs or email correspondence with Kuku FM.
- Bank or card statements showing the charge and any attempted refunds.
Common mistakes
Canceling the wrong channel
Users often cancel on the Kuku FM website but remain subscribed via the App Store or Google Play; this leaves auto‑renewal active.
Always verify where the original payment method is billed (Apple, Google or Kuku FM) before cancelling.
Missing proof or timing
Waiting too long to request a refund (beyond reported 3 - 7 day windows) reduces the chance of approval for direct renewals.
Not retaining receipts, screenshots or confirmation emails makes disputes and chargebacks harder to win.
Comparative recap
At-a-glance
| Method | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| Apple App Store | Cancel via Apple ID → Subscriptions → Kuku FM | Refunds handled by Apple; contact Apple Support | Access remains until billing period ends |
| Google Play Store | Cancel via Google Play → Profile → Subscriptions → Kuku FM | Refunds handled by Google Play policy | Access remains until billing period ends |
| Direct (website/app) | Cancel in Account/Subscription settings or email [email protected] | Direct refunds reported within 3 days; discretionary up to 7 days | Access remains until billing period ends |
Key takeaway
Store purchases require the store’s refund process; direct purchases have limited refund windows and rely on Kuku FM’s discretion.
Always cancel through the channel where the payment is billed and keep documentation.
After cancelling
What to monitor
- Watch your bank/card statement for any unexpected post‑cancellation charges.
- Keep the cancellation confirmation and check that auto‑renewal is disabled in the billing channel.
Helpful links and resources
Cancellation walkthroughs and community experiences can provide additional steps and examples:
- Postclic: Kuku FM cancellation guide
- Trustpilot: Kuku FM reviews
- Apple App Store - Kuku FM (Singapore listing)
Address
Corporate address
Mebigo Labs Private Limited (KukuFM)
91springboard, Godrej and Boyce, Gate No 2, Plant No. 6, LBS Marg, Opposite Vikhroli Bus Depot, Vikhroli West, Mumbai, Maharashtra 400079, India
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Kuku Fm subscription via the Apple App Store, open Settings on your device, tap your name, then Subscriptions. Find Kuku Fm and select Cancel Subscription. Keep proof of cancellation for your records.
To cancel your Kuku Fm subscription purchased directly, log into your account and go to Account or Subscription settings. You can also email [email protected] for assistance. Remember to keep a record of your cancellation request.
After canceling your Kuku Fm subscription, you will retain access to premium content until the end of your current billing cycle, even though auto-renewal will stop.
Refunds for direct renewals from Kuku Fm are typically accepted within 3 days. If approved, refunds may take 5-7 business days to process. Keep proof of your cancellation request.
To cancel your Kuku Fm subscription via Google Play, open Google Play, tap your profile icon, go to Payments & subscriptions, then Subscriptions. Select Kuku Fm and choose Cancel subscription. Keep a record of your cancellation.