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Cancellation service #1 in Singapore
Cancellation Lasting: Easy Method
What is Lasting
Overview
Lasting is a subscription-based service that provides guided relationship and personal-growth content, including therapy-style sessions and couples workshops.
The service is delivered via an app and web account, and access depends on the purchase channel used (App Store, Google Play, or Lasting website).
Main features
Lasting offers structured lessons, reminders, and habit-tracking to help users build better relationship skills over time.
Subscriptions typically grant timed access (weekly modules or a full-year offering) and sync across your account when purchased directly.
How to cancel Lasting
If purchased via Apple App Store
- Open Settings on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Find Lasting in the list and tap Cancel Subscription.
- Note: You cannot cancel Apple subscriptions from within the Lasting app.
If purchased via Google Play
- Open the Google Play Store app on your Android device.
- Tap your profile icon, then Subscriptions.
- Select Lasting and choose Cancel subscription.
- Note: Cancellation must be done in the Google Play app, not inside Lasting.
If purchased via Lasting website
- Sign in at Lasting and go to My Account or account settings.
- Locate your subscription and follow the on-screen cancel option.
- After cancellation, Lasting shows a state change such as “expires on” to confirm success.
What happens when you cancel
Access after cancellation
If you cancel a prepaid subscription you generally keep access for the remainder of the paid period.
Your access does not renew after the period ends once cancellation is effective.
Account status and notifications
When cancellation succeeds, your account may display an “expires on” date or similar messaging to confirm the end date.
Keep a copy of confirmation messages or screenshots in case you need to verify the cancellation later.
Will I get a refund?
Lasting’s stated refund policy
Lasting’s policy is that subscription fees are non-refundable unless required by applicable law.
If you cancel a prepaid subscription early, you usually retain access until the end of the paid period but are not given a refund.
Exceptions and faulty purchases
- If a purchase is faulty or defective, contact Lasting support within 14 days with details and proof to request a refund.
- For in-app purchases through Apple or Google Play, refunds must be requested from Apple or Google, not Lasting.
- Keep receipts, transaction IDs, and screenshots when requesting refunds or filing complaints.
Lasting plans and pricing
Current listed offer
The verified listing shows an annual promotion priced in USD; see the table below for the official entry found in public help material.
No Singapore-specific SGD price was located in the verified material; local app stores may show localized pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual promotion | US$59 | Annual | Full year access to guided therapy sessions and weekly couples workshops |
Notes on pricing
The listed US$59 annual offer is the verified example; local App Store or Google Play listings may differ for Singapore.
If you need exact SGD pricing or current promotions, check your device store or contact Lasting support.
Your consumer rights in Singapore
Relevant protections
Under Singapore law (CPFTA), consumers are protected against unfair trade practices, which includes misleading subscription terms or hidden recurring charges.
This means a blanket “no refunds” statement may not override statutory consumer rights where applicable.
How to escalate
- If you believe you were misled or denied lawful refunds, you can lodge a complaint with CASE (Consumers Association of Singapore).
- Keep documentation (receipts, screenshots, correspondence) to support any complaint about deceptive or aggressive subscription practices.
Customer experiences
Positive feedback
- Many users praised the app’s clear structure, helpful exercises, and habit-tracking features for personal growth.
- Some reviewers found Lasting motivating and valuable for improving communication and relationships.
Common complaints
- Frequent reports of unexpected or recurring charges and unclear trial or upsell flows during checkout.
- Several users described difficulty obtaining refunds or cancelling via the app, and dissatisfaction with customer service.
Documentation checklist
Before you cancel
- Record where you purchased (Apple App Store, Google Play, or Lasting website).
- Save subscription receipts, order IDs, and the email used for the account.
- Take screenshots of subscription pages or the “expires on” confirmation after cancelling.
If you request a refund or file a complaint
- Prepare proof of purchase, timestamps, and any communication with Lasting support.
- For in-app purchases, be ready to contact Apple or Google with the transaction ID shown on your receipt.
Common mistakes
Attempting to cancel in the wrong place
A common error is trying to cancel an App Store or Google Play purchase from inside the Lasting app. That will not stop renewals.
Always cancel via the account that billed you: Apple Settings for App Store, Google Play app for Android, or Lasting account for direct website purchases.
Assuming automatic refunds or immediate removal
Users sometimes assume cancellation triggers a refund or immediate loss of access; typically you keep access until the paid period ends and refunds are not guaranteed.
If you need a refund due to a faulty purchase, follow the documented complaint process and keep evidence to support your claim.
Comparative recap
Quick comparison
| Feature | Apple App Store | Google Play | Lasting website |
|---|---|---|---|
| How to cancel | Via iPhone Settings → Subscriptions | Via Google Play app → Subscriptions | Via My Account page or account settings on Lasting |
| Refund route | Request from Apple | Request from Google | Request to Lasting support (subject to policy and law) |
| Refund policy noted | Handled by Apple | Handled by Google | Subscription fees non-refundable unless required by law |
How to choose which route
Use the platform where you originally purchased to cancel or seek refunds; platform purchases are controlled by Apple or Google.
If you bought directly from Lasting, manage your subscription from your Lasting account and contact Lasting support for issues.
After cancelling
Next practical steps
- Confirm the cancellation by checking for an “expires on” date or receipt screenshot.
- Save any confirmation emails or screenshots in case you need to dispute future charges.
Helpful links
Refer to Lasting’s official help center for step-by-step cancellation details and support options:
Address
Company address
500 Yale Ave N, Seattle, Washington, 98109 US
Use this address for formal correspondence if required; for account issues use the Lasting Help Center link above.
Contact pointers
When contacting support, provide your account email, purchase proof, device type, and the exact charge dates to speed resolution.
If your issue involves payment disputes, also prepare any transaction IDs shown on bank statements or store receipts.
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Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.