Cancellation Lasting: Easy Method

What is Lasting

Service overview

Lasting is a subscription service that helps users create and manage Lasting Power of Attorney (LPA) and related legal documents online.

The service guides you through required steps and stores documents; some features require an active paid subscription for full access.

Subscription model

Access to certain tools and document templates is gated behind subscription tiers that are billed via Apple App Store, Google Play, or Lasting’s website.

How you purchased determines where you must cancel; billing and refunds follow the platform used at purchase.

How to cancel Lasting

Cancel if purchased via iPhone App Store

• Open your iPhone Settings → tap your Apple ID at the top → Subscriptions.
• Find "Lasting" and choose Cancel Subscription; you cannot cancel from inside the Lasting app.
• For details see the official help: Lasting help.

Cancel if purchased via Android or web

• Android (Google Play): Open Google Play app → Menu → Subscriptions → select Lasting → Cancel.
• Web purchases: Sign in to Lasting, open My Account; if your subscription page shows "expires on" it is canceled, while "renews on" means it is active.
• Deleting your Lasting account does NOT cancel platform subscriptions; cancel through Apple, Google Play, or the web account as applicable.

What happens when you cancel

Access after cancellation

When you cancel, you usually retain access until the end of the paid period you already paid for.

After that date your subscription features will no longer be available unless you resubscribe.

Renewals and data

Cancelling stops future automatic renewals but does not necessarily delete your account or stored documents.

If you need data removed, follow account deletion steps in Lasting; note deletion is separate from subscription cancellation.

Will I get a refund?

General refund policy

Lasting’s stated policy is that subscription fees are generally non‑refundable unless required by applicable law.

If local consumer law requires a refund (for example certain cooling‑off rights), that may apply despite the policy. See the terms for details: terms reference.

Platform-specific refund rules

• If purchased via Apple App Store or Google Play, refund requests must be made to Apple or Google respectively; Lasting cannot directly issue those refunds.
• For platform refunds consult Apple or Google support and keep proof of purchase and dates ready.

Lasting plans and pricing

Current South Africa prices (App Store listings)

Notes on these prices

These prices were taken from South African App Store listings and may represent different billing periods that are not explicitly stated in the store.

Apple’s App Store does not always display precise billing intervals for each price tier; confirm the period at purchase in the App Store or on your receipt.

Where to verify pricing

• Confirm final pricing and billing period in the App Store, Google Play, or on your Lasting account before purchase.
• See Lasting help for purchase and account information: Lasting help.

Your consumer rights in South Africa

Cooling-off and statutory rights

South African law (for example under the Electronic Communications and Transactions Act and consumer protection rules) can provide a cooling‑off or refund right in certain online purchases.

However, Lasting’s policy states fees are non‑refundable unless required by applicable law, so legal rights may be limited or conditional.

Practical steps if you believe you have a right

• Record purchase details and dates, and request cancellation and refund in writing where required.
• If a platform purchase, pursue refunds via Apple or Google; for web purchases, contact Lasting support and cite applicable South African consumer law if relevant.
• See the service terms for Lasting’s refund position: terms reference.

Customer experiences

Positive feedback

Some users report fast, straightforward cancellation and refund handling and praise responsive customer service.

Review sites also note Lasting’s affordability compared with traditional legal services and a user‑friendly interface backed by research‑based content: SaaSHub on Lasting.

Negative feedback

There are no notable South Africa‑specific complaints on major review platforms in the verified sources available.

As with many subscription services, common frustrations arise from confusion over where to cancel (platform vs web) and refund eligibility.

Documentation checklist

For App Store or Google Play cancellations/refunds

• Proof of purchase (receipt from Apple or Google Play).
• Account email used to purchase and the subscription name.
• Dates of purchase, renewal, and screenshots of subscription status where helpful.

For Lasting web purchases or support requests

• Lasting account email, order or invoice number, and screenshots of your My Account page showing "renews on" or "expires on".
• A clear request stating whether you want cancellation and/or a refund and the reason.

Common mistakes

Trying to cancel inside the app

Many users try to cancel from inside the Lasting app; for platform purchases this does not stop billing.

Always cancel via Apple Settings, Google Play, or the Lasting website depending on where you subscribed.

Assuming account deletion cancels billing

Deleting your Lasting account does not cancel subscriptions billed through Apple or Google Play.

Cancel the subscription through the platform used at purchase first, then delete the account if desired.

Comparative recap

Quick comparison table

When to contact which support

• Contact Apple or Google for billing charged through their stores.
• Contact Lasting support for account, document access, or web purchase issues: Lasting help.

When platform rules apply

Platform terms and refund processes (Apple/Google) are binding for purchases made through those stores.

Lasting can provide guidance but cannot override platform billing or perform platform refunds.

After cancelling

Verify cancellation

• Check your App Store or Google Play subscriptions list or the Lasting My Account page for "expires on" to confirm cancellation.
• Keep receipts and screenshots showing the canceled status and expiry date.

If you need help or believe you are owed a refund

For account or web purchase questions use Lasting’s help resources: Lasting help.

For refund disputes tied to consumer law see the service terms for Lasting’s stated refund position: terms reference.

Address

Registered contact address

Lasting ℅ Talkspace, 2578 Broadway #607, New York, NY 10025.

Notes on dispute resolution

The Lasting terms and privacy documents list a contact/address for dispute and DMCA purposes; follow the contact instructions in those documents if you need formal dispute resolution.