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Cancellation Levels: Simple Process
What is Levels
Overview
Levels is a subscription service that provides continuous glucose monitoring (CGM) insights and analytics through an app and related products. The service combines sensor data with app-based feedback to help users understand metabolic responses to food and lifestyle.
Who it is for
Levels is typically used by people interested in metabolic health, nutrition optimization, or continuous glucose data tracking. It is offered as membership plans and may include device kits, lab orders, and coaching depending on the plan.
How to cancel Levels
Cancel via App Store (iOS)
- Open your account’s Subscriptions section in the App Store.
- Select Levels from your subscription list.
- Tap Cancel Subscription and follow Apple’s prompts to confirm.
- Note: You manage cancellation through Apple’s interface; follow their prompts.
Cancel via Google Play (Android)
- Open the Google Play Store app on your device.
- Go to “Payments & subscriptions” → “Subscriptions”.
- Select Levels from the list and tap Cancel.
- Note: Store policies determine refunds and timing; see relevant support resources for details.
Cancel via Levels website / member portal
- Sign in to your Levels member portal on the official site.
- Go to Subscription or Billing settings and select the option to cancel before the renewal date.
- Alternatively, email [email protected] with your name, registered email, and subscription details to request cancellation.
- Note: If a renewal payment has already processed, cancellation may not reverse that charge.
What happens when you cancel
Access after cancellation
Access to paid features typically continues until the end of your current paid period. After that date, the app will revert to free or limited features depending on Levels' policies.
Billing and renewal
Cancelling prevents future renewals but does not automatically refund charges already processed. If you cancel via a store (Apple/Google), the store handles the subscription management and any store-specific receipts.
Data and account retention
Your account data (history, uploaded labs, insights) is generally retained according to Levels’ data retention rules. If you need data exported or deleted, request this in writing to [email protected] and follow their data processes.
Will I get a refund?
Membership (software) refunds
Levels provides a 14‑day satisfaction guarantee for first‑time membership purchases. Refund requests must be submitted within that 14‑day window.
After the 14‑day period, refunds for memberships are generally not issued.
Device and labs refund rules
- Device purchases are final sale - no returns or refunds due to the nature and hygiene of the products.
- Unused labs orders are refundable within one year of purchase; there is no refund after one year or once a lab order has been used.
- If you request a membership refund but have used labs, the membership refund may be reduced by the lab cost.
How to request a refund
- Request refunds in writing and include your full name, registered email, order/subscription details, and dates.
- If you purchased via Apple or Google Play, check the respective store’s refund process for additional steps.
- For web purchases, contact Levels support by email ([email protected]) with the required information as soon as possible.
Levels plans and pricing
Pricing overview
Below are approximate Singapore Dollar conversions of common Levels plans based on the verified pricing data.
Notes on pricing
These are approximations using a conversion of ~1 USD = 1.35 SGD. Official SGD pricing may differ due to local App Store pricing, taxes, or plan variations.
| Plan | Price (approx. S$) | Period | Features |
|---|---|---|---|
| Classic | approx. S$32.40/month or S$388.80/year | monthly / annual | 1‑month glucose monitoring, Levels app, self‑guided insights, upload past bloodwork |
| Core | approx. S$55.35/month or S$673.65/year | monthly / annual | Everything in Classic plus 2 essential lab panels/year, clinician review 2×, AI insights |
| Complete | approx. S$168.75/month or S$2,023.65/year | monthly / annual | All Core features plus comprehensive labs, 2‑month CGM, onboarding call, unlimited coaching |
Your consumer rights in Singapore
14‑day right of withdrawal
Singapore law provides a 14‑day right of withdrawal for certain distance contracts, allowing consumers to cancel within this reflection period in many cases.
Exceptions for digital goods and sealed items
Digital content supplied within the 14‑day period with the consumer’s consent can forfeit the right to withdraw.
Health or hygiene items that are sealed may be exempt from returns once opened or unsealed.
Practical recommendations
- Check whether your Levels purchase qualifies for statutory withdrawal in Singapore.
- Submit cancellation and refund requests in writing and within the relevant time windows to preserve your rights.
- For background on sealed-goods and terms, see the verified terms reference: currentbody.sg terms.
Customer experiences
Positive feedback
Many users report responsive and legitimate customer support from Levels, noting timely help when they contact support.
Negative feedback
Some users have reported app usability problems such as buggy meal logging, sensor glitches, or meal entries not recording reliably.
These issues can affect perceived value and may influence refund or cancellation decisions for some customers.
Documentation checklist
Essential information to include
- Full name and registered email address for the Levels account.
- Subscription or order ID, plan name, and purchase date.
- Proof of payment (receipt or card statement) if available.
How to submit your request
- For web purchases: email [email protected] with the checklist items above.
- For Apple/Google purchases: follow the refund or cancellation flow in the respective store and keep store receipts.
- Retain copies of all correspondence and confirmation messages until the matter is resolved.
Common mistakes
Missing the refund window
Waiting too long is a frequent error - membership refunds are tied to a 14‑day satisfaction guarantee for first‑time purchases. If you miss that window, refunds are unlikely.
Cancelling in the wrong place
Another common mistake is cancelling on the Levels website when the subscription is billed through Apple or Google Play.
If your subscription was processed by a store, you must cancel and, if applicable, request refunds through that store’s interface.
Comparative recap
Quick comparison
The table below summarises ease of cancellation, refund likelihood, and notes per channel to help choose the correct route.
How to use this table
Find the channel you used to subscribe and follow the recommended cancellation path to avoid delays or missing refunds.
| Channel | Ease of cancellation | Refund likelihood | Period |
|---|---|---|---|
| App Store (Apple) | Cancel in Apple Subscriptions; straightforward if familiar with App Store. | Refunds handled by Apple; dependent on Apple policy. | monthly / annual |
| Google Play | Cancel in Google Play → Subscriptions; follow Play prompts. | Refunds handled by Google; subject to Google Play policies. | monthly / annual |
| Web / Levels site | Cancel via member portal or email [email protected]. | Refunds follow Levels’ 14‑day guarantee for memberships; devices/labs have specific rules. | monthly / annual |
After cancelling
Checks to perform
- Confirm you received a cancellation confirmation or store confirmation email.
- Verify that future billing has stopped and note your access end date.
- Save all correspondence and any refund confirmations for your records.
Useful links and next steps
- Levels pricing and plan details: support.levels.com - Pricing & Plans
- Additional cancellation example and guidance: Postclic: How to cancel Levels
- Reference on sealed goods and terms (consumer rights context): currentbody.sg terms
Address
Primary location
Shaw Plaza, 360 Balestier Road #01-06, Singapore 329783.
Contact for support
For account or cancellation help, email [email protected] and include the documentation checklist items listed above.
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.