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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Luminary service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Luminary: Easy Method
What is Luminary
Overview
Luminary is a premium podcast platform offering exclusive, ad-free shows and original podcasts for subscribers in Singapore and other markets.
The service is available via a native iOS app and direct web subscriptions, each with its own billing and management process.
Main features
Subscribers typically gain access to Luminary Originals and content not available on free podcast platforms.
Plans include monthly and annual options listed on the Singapore App Store and Luminary’s terms pages.
How to cancel Luminary
Cancel via iOS (App Store)
- Open Settings on your iPhone or iPad, tap your name, then tap Subscriptions.
- Find "Luminary" in the list, select it, and choose Cancel Subscription to stop auto‑renewal.
- Cancel at least 24 hours before the end of the current period to avoid renewal; unused trial time is forfeited on cancellation.
- Reference: Luminary on the Singapore App Store.
Cancel via web (direct subscription)
- Sign in at Luminary’s web account management area where you originally subscribed.
- Locate subscription or billing settings and choose Cancel before the renewal date to stop automatic renewal.
- You will retain access until the end of your current billing cycle for web-based subscriptions.
- Reference: Luminary Terms of Service.
What happens when you cancel
Access after cancellation
For App Store subscriptions, you generally keep access until the end of the paid period unless the trial was being used, which is forfeited on cancellation.
For web subscriptions, access continues until the current billing cycle ends once you cancel before renewal.
Renewal and auto-renew settings
Both App Store and web subscriptions auto-renew by default unless you cancel before the renewal cutoff.
Make sure to cancel at least 24 hours before the end of the current period for App Store purchases to avoid being charged for the next period.
Data and account state
Cancelling a subscription normally stops billing but does not necessarily delete your account or personal data.
Refer to Luminary’s terms for details on data retention and account deletion requests.
Will I get a refund?
Refunds for App Store purchases
Luminary states that in-app purchases made through Apple are subject to Apple’s refund policies; Luminary does not directly provide refunds for iOS purchases.
Unused trial portions are forfeited upon cancellation of an App Store subscription.
Reference: App Store listing.
Refunds for web subscriptions and general policy
- Luminary’s published terms indicate fees are generally non-refundable and no prorated refunds are offered after cancellation.
- Refunds may be provided only where required by law or explicitly stated otherwise in their terms.
- Reference: Luminary Terms of Service.
Luminary plans and pricing
Available plans (Singapore App Store)
The following prices are listed under In‑App Purchases on Luminary’s Singapore App Store page.
Feature descriptions are limited; generally the plans grant access to Luminary Originals and exclusive content.
| Plan | Price | Period | Features |
|---|---|---|---|
| Luminary Premium Monthly | S$6.98 | Monthly | Access to Luminary original podcasts and exclusive content |
| Luminary Premium Annual (option 1) | S$47.98 | Annual | Access to Luminary original podcasts and exclusive content (billed annually) |
| Luminary Premium Annual (option 2) | S$49.98 | Annual | Access to Luminary original podcasts and exclusive content (billed annually) |
Your consumer rights in Singapore
General statutory protections
Singapore’s Consumer Protection (Fair Trading) Act can provide remedies where services are defective, misrepresented, or not delivered as promised.
This law may allow consumers to seek repair, replacement, refund, or other remedies for faulty services.
How this applies to Luminary
- Luminary’s public terms state fees are generally non‑refundable and do not provide a 14‑day cooling‑off right.
- If the service is significantly faulty or misrepresented, affected consumers may seek recourse under Singapore law despite Luminary’s stated no‑refund policy.
Customer experiences
Positive feedback
Some users subscribe for exclusive content and original podcasts not available elsewhere, which they value highly.
Exclusive shows are a common reason cited by satisfied subscribers.
Negative feedback
Many users report app performance issues such as playback stopping when the app is closed, slow loading, and poor car/Bluetooth integration.
Other complaints include frequent crashes, blank screens, and general lack of responsiveness which have led some users to cancel.
Documentation checklist
What to gather before you cancel
- Account email or username used to subscribe to Luminary.
- Proof of purchase or billing receipts (App Store receipts or web billing confirmation).
- Device details if cancelling via an app (iPhone/iPad model and iOS version) and date of last charge.
Evidence for refund or dispute
- Screenshots of errors or playback issues, and timestamps of failures.
- Any correspondence with Luminary support or Apple support regarding the problem.
Common mistakes
Missing the cancellation window
Many users forget to cancel at least 24 hours before renewal for App Store subscriptions and are charged for the next period.
Always check subscription end dates in your Apple account or web billing settings to avoid unintended renewals.
Assuming Luminary can refund App Store charges
Some users contact Luminary expecting refunds for App Store purchases, but App Store billing is handled by Apple and refunds follow Apple’s policies.
For web purchases, Luminary’s terms indicate no prorated refunds; keep receipts and document issues if you intend to dispute a charge.
Comparative recap
At-a-glance comparison
This table summarizes key differences between subscription channels, cancellation behavior, and refund expectations.
Use it to decide where to manage cancellations and where to seek refunds.
| Channel | How to cancel | Refund policy | Access after cancel |
|---|---|---|---|
| iOS App Store | Cancel via Apple account Subscriptions in Settings | No refunds from Luminary for in‑app purchases; Apple refund policies apply | Access normally remains until period end; trials are forfeited on cancel |
| Web subscription | Cancel via Luminary web account/billing settings | Fees generally non‑refundable per Luminary terms; exceptions required by law | Access continues until current billing cycle ends after cancellation |
After cancelling
Follow-up steps
Keep your confirmation of cancellation and any receipts for your records in case of future disputes.
Check your bank or Apple statement to confirm that no further renewals occur.
Helpful links and contact points
- Luminary on the Singapore App Store: apps.apple.com/sg
- Luminary Terms of Service and policies: luminaryassets.com/terms-of-service
Address
Registered/contact address
101A Upper Cross Street #09-16 People’s Park Centre Singapore (058358)
This address is provided as the contact/registered address associated with Luminary’s Singapore presence.
Notes about contacting
If you need to escalate a billing dispute, include your account details, proof of purchase, and a clear timeline of events when contacting support or consumer authorities.
For App Store billing issues, you may also need to contact Apple Support separately through your Apple account.