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Cancel MELLOW
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Mellow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mellow: Easy Method
What is Mellow
Service overview
Mellow is a service that offers calming music, ambient sounds, and guided meditations to support relaxation and mindfulness.
Channels and variants
Mellow is available through a Singapore-based retail site (orders and returns) and a mobile app variant (Hong Kong/App Store in-app purchases).
How to cancel Mellow
Cancel a web order (Singapore retail site)
- You can cancel an order placed on the Singapore retail site within 12 hours of placing it.
- If the order is already out for delivery, cancellation via the site process is not possible.
Cancel an in-app subscription (mobile)
- Subscriptions purchased in the app must be cancelled through the App Store or Google Play store according to those platforms’ procedures.
- For App Store instructions see the official listing: Mellow on the App Store.
What happens when you cancel
Access after cancellation
For subscriptions bought via app stores, access typically continues until the end of the paid period; cancellation prevents future renewals.
Order cancellation effect
If a retail order is cancelled within the allowed window it will be stopped and refunded where applicable; orders already out for delivery cannot be stopped via the cancellation process.
Will I get a refund?
Retail site refunds (Singapore)
Refunds for retail orders are issued to the original payment method and are processed within 10 - 45 days after the return or cancellation is handled.
In-app purchases and exceptions
- The Hong Kong mobile variant states that all sales are final and no refunds will be issued for in-app purchases.
- Platform-level refunds (App Store/Google Play) may still be subject to those stores’ policies and review processes.
Mellow plans and pricing
Available in-app packages
The App Store listing shows multiple in-app package prices in SGD; the listing does not specify durations or features for each package.
Pricing table
| Plan | Price | = period | Features |
|---|---|---|---|
| Mellow package 0 | S$2.98 | - | Not specified |
| Mellow package 1 | S$6.98 | - | Not specified |
| Mellow package 2 | S$6.98 | - | Not specified |
| Mellow package 3 | S$14.98 | - | Not specified |
| Mellow package 4 | S$29.98 | - | Not specified |
| Mellow package 5 | S$34.98 | - | Not specified |
| Mellow package 6 | S$69.98 | - | Not specified |
| Mellow package 8 | S$29.98 | - | Not specified |
| Mellow package 1 (premium/bundle) | S$149.98 | - | Not specified |
Your consumer rights in Singapore
Statutory rights
There is no evidence that Mellow provides a statutory 14‑day automatic right for returns in Singapore; their policies differ by product and channel.
Defective or misrepresented items
- Consumers in Singapore may still have rights under the Consumer Protection (Fair Trading) Act for defective goods or misrepresentation.
- If you cannot resolve an issue with the seller, consider escalating to the Consumer Association of Singapore (CASE).
Customer experiences
Positive feedback
Some users praise Mellow for an easy-to-use platform, good features and responsive support based on recent positive reviews.
Negative feedback
Other users report issues such as slow shipping, delivery delays and difficulties getting clear responses from customer service in some cases.
Documentation checklist
What to prepare
- Order number and date of purchase.
- Payment method and proof of payment (receipt or bank statement).
- Screenshots or copies of cancellation requests and correspondence with support.
- Photos of the item (if returning for product issues) and delivery status updates.
Where to present it
- Provide documentation to Mellow customer support when requesting cancellation or refund.
- Keep copies for escalation to your payment provider or CASE if needed.
Common mistakes
Missing the cancellation window
A common error is trying to cancel a retail order after the 12-hour cancellation window has passed, or when the item is already out for delivery.
Expecting app-store refunds
Another frequent mistake is assuming in-app purchases are refundable directly by the app provider; many app purchases are final and refunds are handled by the platform.
Comparative recap
Quick comparison
The following table summarizes core differences between the Singapore retail channel and the Hong Kong/in-app variant.
Comparison table
| Aspect | MellowOfficial.com (Singapore retail) | Mellow app (Hong Kong / in-app) | = period |
|---|---|---|---|
| How to cancel | Cancel within 12 hours on the site; cannot cancel if out for delivery. | Cancel via App Store / Google Play subscription settings. | - |
| Refund policy | Refund to original payment method, processed in 10 - 45 days. | All sales are final; no refunds per app terms (platform exceptions possible). | - |
| Access after cancel | Order stopped if within window; otherwise delivery proceeds. | Subscription typically remains until the paid period ends. | - |
| Where to escalate | Contact Mellow support, preserve records; consider CASE if unresolved. | Contact platform support (Apple/Google) and review app-store policies. | - |
After cancelling
Next steps
- Keep confirmation of cancellation and any refund reference numbers or emails.
- If you paid by card and a refund is not received in the stated timeframe, contact your card issuer to dispute the charge.
Helpful links and support
- Mellow app listing (App Store): https://apps.apple.com/sg/app/mellow-live-talk-connect/id6747416037
- Mellow user terms (in-app / Hong Kong variant): https://mellowinhk.com/userterms.html
- If local rights are needed, consider contacting the Consumer Association of Singapore (CASE) for escalation and guidance.
Address
Company address (provided)
1919 1st Street
Notes on contacting
If you need to send physical documents, include your order number and contact details. Keep copies of all communications for any dispute or escalation.