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I hereby notify you of my decision to terminate the contract relating to the Mojo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mojo: Easy Method
What is Mojo
Overview
Mojo is a subscription-based mobile app offering tools for creating short video stories, templates, music and effects, and - separately - an AI-driven sex & relationship coach app identified as "Mojo" on app stores.
The name also appears for a music magazine app; pricing and features differ between these distinct apps on the Singapore App Store.
Where it is offered
Mojo subscriptions are sold through app marketplaces (Apple App Store, Google Play) and via web/account portals depending on the product variant.
Payment handling for in-app subscriptions is commonly managed by the relevant app store rather than directly by Mojo in many cases.
How to cancel Mojo
iOS (App Store) cancellation
- Open the Mojo app and go to Menu → Manage My Subscription → Cancel Subscription.
- Canceling via this menu prevents future charges; cancellation takes effect at the end of the current billing period.
Android (Google Play) cancellation
- Open Google Play Store → Menu → Subscriptions → select Mojo → Cancel.
- Do not assume deleting the app cancels the subscription - cancel in the Play Store settings.
Web / Mojo account cancellation
- Sign into your Mojo account on the web or in-app (if supported) and cancel from Account / Subscription settings.
- Deleting your user account may require separate steps and does not automatically cancel store-managed subscriptions.
What happens when you cancel
Access after cancellation
When you cancel a subscription, you typically retain access until the end of the current billing period.
After that date, premium features will stop and access will revert to any free-tier limitations.
Billing and future renewals
Cancellation prevents future auto-renewal charges; you will not be billed again after the current paid period ends.
If the subscription was managed by Apple or Google, those stores control future billing and renewals.
Data and account retention
Canceling a subscription does not necessarily delete your account or its data; account deletion is often a separate request.
If you want your account removed, check the account settings or contact support and confirm whether deletion also purges stored data.
Will I get a refund?
Mojo's refund stance
Mojo does not generally issue refunds except where required by applicable law or specific exceptional circumstances.
For many app-store purchases, Mojo cannot directly refund payments handled by Apple or Google.
Change-of-mind and statutory exceptions
- Some purchases may be eligible for a refund within 14 days for change of mind in certain jurisdictions - check your purchase terms.
- Refunds are also appropriate for billing errors, technical failures, or services that materially deviate from what was promised.
How to request a refund for in-app purchases
- Request refunds for App Store purchases through Apple’s refund mechanism; Mojo cannot directly refund those charges.
- Request refunds for Google Play purchases via Google Play’s refund process; deleting the app will not trigger a refund.
Mojo plans and pricing
Pricing overview
The following pricing entries reflect two distinct apps named "Mojo" listed on the Singapore App Store.
Prices are shown in Singapore dollars as listed in the verified data.
Plans table
| Plan | Period | Price | Features |
|---|---|---|---|
| Mojo: Sex & Relationship - Quarterly subscription | Quarterly | S$69.98 | Sex & relationships AI app, expert support |
| Mojo: Sex & Relationship - Yearly subscription | Yearly | S$149.98 | Sex & relationships AI app, expert support |
| Mojo: Sex & Relationship - Lifetime access | Lifetime | S$399.98 | Sex & relationships AI app, expert support |
| Mojo: The Music Magazine - 1-month subscription | Monthly | S$4.48 | Full magazine access |
| Mojo: The Music Magazine - Subscription (recurring) | Recurring | S$9.98 | Full magazine access |
| Mojo: The Music Magazine - Free trial offer | 1 Month (trial) | S$6.98 | Free trial first month |
| Mojo: The Music Magazine - Single issue purchase | One-time | S$5.98 | Single issue access |
Your consumer rights in Singapore
Cooling-off rights
Singapore law does not provide an automatic cooling-off period for digital services purchased online.
Change-of-mind refunds are not guaranteed by statute for digital subscriptions.
When refunds are required
- Refunds are generally required for billing errors or duplicate charges.
- Refunds are also appropriate for technical failures that prevent promised service or major misrepresentation of features.
Relevant legislation
Consumer protections in Singapore include the Consumer Protection (Fair Trading) Act and the Electronic Transactions Act.
If you believe statutory rights apply, gather evidence and seek resolution through the seller, the app store, or consumer authorities as needed.
Customer experiences
Positive feedback
Many users praise the AI coach and content, calling interactions lifelike and helpful for sexual wellbeing and relationships.
Reviews highlight engaging activities, science-based techniques, and effective guidance for some users.
Negative feedback
Users report frequent technical issues, crashes and problems with AI memory or login difficulties in some cases.
Some reviewers raise concerns about unexpected charges or difficulty obtaining refunds - remember to cancel before renewal if you do not want to be billed.
Documentation checklist
What to collect before contacting support
- Receipt or order confirmation showing date and amount charged.
- Subscription ID or plan name and the platform used (App Store / Google Play / Web).
- Account email used for the purchase and device details (iOS/Android).
Additional helpful evidence
- Screenshots of the subscription in your app store account or the app's Manage Subscription screen.
- Transaction ID from Apple/Google receipts and any correspondence with support.
Common mistakes
Assuming deleting the app cancels subscription
Many users mistakenly delete the app and assume the subscription is canceled; it is not.
You must cancel directly in the App Store, Google Play, or your Mojo account settings.
Deleting account without cancelling subscription
Deleting your Mojo account does not automatically stop store-managed subscriptions.
Always cancel the subscription in the store and confirm renewal is turned off before deleting your account.
Expecting Mojo to refund app-store charges
Users sometimes expect Mojo to refund Apple/Google charges; these refunds must be requested through the relevant store’s process.
If you need evidence for a store refund request, use receipts and account screenshots from your checklist.
Comparative recap
Quick summary
This table compares where to cancel, refund possibilities, and key notes for each purchase route.
Use the table to decide the correct cancellation path and where to request refunds.
Comparison table
| Item | Period | Cancel location | Refund possibility | Notes |
|---|---|---|---|---|
| iOS in-app subscription | Recurring | App Menu / Apple App Store | Request via Apple; Mojo cannot directly refund | Cancel in Menu → Manage My Subscription → Cancel Subscription |
| Android in-app subscription | Recurring | Google Play Store | Request via Google Play; Mojo cannot directly refund | Cancel in Play Store → Subscriptions → select Mojo → Cancel |
| Web / direct account | One-time / Recurring | Account settings on web/app | Depends on vendor terms; Mojo may handle refunds if payment was direct | Account deletion may be separate from subscription cancellation |
After cancelling
Check access and receipts
- Confirm that auto-renew is turned off in your Apple or Google account and keep the final receipt.
- Verify you retain access only until the end of the paid period.
Where to go for support and reviews
For the iOS app listing and details, see the App Store page:
Mojo - Sex & Relationship on the App Store
For the music magazine app listing, see:
Mojo - The Music Magazine on the App Store
For user reviews and broader experiences, consult:
Address
Physical mailing address
204 Telok Ayer Street, Singapore 068640
Use this address for customer correspondence or formal cancellation notices where required.
What to include in mailed cancellation
- Your full name and account email used for the subscription.
- Subscription details, date of purchase, and a clear request to cancel auto-renewal.