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Cancellation Monster: Easy Method
What is Monster
Overview
Monster (operating as Foundit in some markets) is an online job search and recruitment platform that connects job seekers with employers. The service offers free job listings and optional paid premium or resume services for additional support.
Local context
In Singapore, Foundit/Monster provides general contact emails and career services but does not publish clear cancellation or refund procedures for app, web, or digital subscriptions. Users should check their account pages and any purchase receipts for the most specific guidance available.
How to cancel Monster
If you subscribed via the website
- Check your account settings or the service dashboard for any subscription or billing section. Look for an option to manage or cancel subscriptions.
- If there is no on-site cancellation control, contact [email protected] describing your request and include your account email, purchase date, and invoice or receipt.
If you subscribed via mobile app stores
- For Apple App Store purchases, cancel through your Apple ID subscriptions in device settings or the App Store; the app developer may not control App Store billing.
- For Google Play purchases, cancel via Google Play Subscriptions in the Play Store app or Google account; follow the store’s cancellation process for billing changes.
What happens when you cancel
Access to features
After cancellation, access to premium features typically ends at the end of the paid billing period unless otherwise stated in your purchase confirmation.
If a cancellation is accepted immediately, you may lose premium features right away; confirm timing with support.
Renewal and data
Automatic renewals should stop after a successful cancellation but confirm by checking billing confirmations or emails from the service.
Your account, profile, and posted resumes are normally retained under the account unless you request account deletion; request data removal explicitly if needed.
Will I get a refund?
Published policy and practice
Foundit/Monster’s publicly available terms and help pages for Singapore do not disclose a formal refund policy or a statutory 14-day cooling-off right for digital services.
Some user reports indicate a 'no refund' approach for paid digital services, and no clear official refund procedure is published.
Exceptions and how to request a refund
- If you believe you are entitled to a refund (billing error, duplicate charge, non-delivery of paid service), contact [email protected] with your evidence.
- If initial contact fails, escalate to [email protected] and then [email protected] as listed complaint escalation contacts in the service’s published information.
Monster plans and pricing
Where to find pricing
Pricing, plan names, and billing cycles can change frequently. Always check the official product or subscription pages for the current cost and terms before purchasing.
No invented prices
This guide does not list prices. Do not rely on third-party summaries for current rates; verify directly with the service or your app store receipt.
Your consumer rights in Singapore
Cooling-off and refunds
Foundit’s published terms for Singapore do not show a statutory 14-day cooling-off or refund right for digital services, and no formal refund procedure is visible.
Where statutory rights apply (for example, defective goods or misleading conduct), consumers may exercise those rights; consider seeking independent advice for complex disputes.
Complaint escalation steps
- Write to [email protected] for general queries.
- Contact [email protected] specifically for premium service issues.
- If unresolved, escalate to [email protected] and then [email protected].
Customer experiences
Positive reports
Some users report strong outcomes after using premium services. For example, a January 2024 Trustpilot reviewer reported paying SGD 549 for premium services, receiving multiple opportunities, and securing a role with a significant salary increase and visa support.
Negative reports
More recent reports (2025 - 2026) on review platforms and forums describe issues such as being ghosted after payment, non-delivery of promised services, outdated job listings, aggressive upselling, and difficulty obtaining refunds.
Documentation checklist
What to gather before contacting support
- Account email and username used on Monster/Foundit.
- Purchase receipt, invoice number, transaction ID, and payment date.
- Screenshots of the premium product description, confirmation emails, and any chat or message history with support.
Evidence for refunds or disputes
- Records showing non-delivery of services (no replies, no recruiter contact, or lack of promised outcomes).
- Copies of all escalation emails sent ([email protected], [email protected], [email protected], [email protected]).
Common mistakes
Assuming app store and vendor control are the same
Example: Users sometimes contact the platform directly for billing handled by Apple or Google Play. App store subscriptions must be managed through the relevant store.
Always check your purchase confirmation to see whether the charge was billed by an app store or directly by the service.
Not documenting communications
Example: Failing to save receipts, screenshots, or emails makes it harder to prove payments or raise disputes. Keep all correspondence and timestamps.
Escalate in writing and keep copies of each step if you intend to pursue a formal complaint or a chargeback with your payment provider.
Comparative recap
Quick comparison
| Feature | Monster / Foundit (Singapore) |
|---|---|
| Cancellation instructions | Not clearly documented on site; contact emails provided for requests |
| Refund policy | No formal refund policy published; some users report refunds refused |
| Complaint escalation | [email protected] → [email protected] → [email protected] → [email protected] |
| User reviews | Mixed: some successful outcomes reported; multiple complaints about non-delivery and poor support |
| Pricing transparency | Check official pages or receipts; pricing is not listed in this guide |
After cancelling
Follow-up actions
Confirm cancellation and keep any confirmation email or reference number. Monitor bank or card statements to ensure no further renewals are charged.
If you are billed incorrectly, contact the payment provider or app store for a chargeback or subscription dispute if support does not resolve the issue.
Helpful links
Address
Registered office
36 Carpenter Street, Carpenter Haus, #04‑00, Singapore 059915.
Contact emails
- General: [email protected]
- Premium/jobseeker issues: [email protected]
- Escalation: [email protected]
- Final escalation: [email protected]
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.