Cancellation Mojo: Easy Method

What is Mojo

Overview

Mojo is a subscription-based mobile app offering tools for creating short video stories, templates, music and effects, and - separately - an AI-driven sex & relationship coach app identified as "Mojo" on app stores.

The name also appears for a music magazine app; pricing and features differ between these distinct apps on the Singapore App Store.

Where it is offered

Mojo subscriptions are sold through app marketplaces (Apple App Store, Google Play) and via web/account portals depending on the product variant.

Payment handling for in-app subscriptions is commonly managed by the relevant app store rather than directly by Mojo in many cases.

How to cancel Mojo

iOS (App Store) cancellation

• Open the Mojo app and go to Menu → Manage My Subscription → Cancel Subscription.
• Canceling via this menu prevents future charges; cancellation takes effect at the end of the current billing period.

Android (Google Play) cancellation

• Open Google Play Store → Menu → Subscriptions → select Mojo → Cancel.
• Do not assume deleting the app cancels the subscription - cancel in the Play Store settings.

Web / Mojo account cancellation

• Sign into your Mojo account on the web or in-app (if supported) and cancel from Account / Subscription settings.
• Deleting your user account may require separate steps and does not automatically cancel store-managed subscriptions.

What happens when you cancel

Access after cancellation

When you cancel a subscription, you typically retain access until the end of the current billing period.

After that date, premium features will stop and access will revert to any free-tier limitations.

Billing and future renewals

Cancellation prevents future auto-renewal charges; you will not be billed again after the current paid period ends.

If the subscription was managed by Apple or Google, those stores control future billing and renewals.

Data and account retention

Canceling a subscription does not necessarily delete your account or its data; account deletion is often a separate request.

If you want your account removed, check the account settings or contact support and confirm whether deletion also purges stored data.

Will I get a refund?

Mojo's refund stance

Mojo does not generally issue refunds except where required by applicable law or specific exceptional circumstances.

For many app-store purchases, Mojo cannot directly refund payments handled by Apple or Google.

Change-of-mind and statutory exceptions

• Some purchases may be eligible for a refund within 14 days for change of mind in certain jurisdictions - check your purchase terms.
• Refunds are also appropriate for billing errors, technical failures, or services that materially deviate from what was promised.

How to request a refund for in-app purchases

• Request refunds for App Store purchases through Apple’s refund mechanism; Mojo cannot directly refund those charges.
• Request refunds for Google Play purchases via Google Play’s refund process; deleting the app will not trigger a refund.

Mojo plans and pricing

Pricing overview

The following pricing entries reflect two distinct apps named "Mojo" listed on the Singapore App Store.

Prices are shown in Singapore dollars as listed in the verified data.

Plans table

Your consumer rights in Singapore

Cooling-off rights

Singapore law does not provide an automatic cooling-off period for digital services purchased online.

Change-of-mind refunds are not guaranteed by statute for digital subscriptions.

When refunds are required

• Refunds are generally required for billing errors or duplicate charges.
• Refunds are also appropriate for technical failures that prevent promised service or major misrepresentation of features.

Relevant legislation

Consumer protections in Singapore include the Consumer Protection (Fair Trading) Act and the Electronic Transactions Act.

If you believe statutory rights apply, gather evidence and seek resolution through the seller, the app store, or consumer authorities as needed.

Customer experiences

Positive feedback

Many users praise the AI coach and content, calling interactions lifelike and helpful for sexual wellbeing and relationships.

Reviews highlight engaging activities, science-based techniques, and effective guidance for some users.

Negative feedback

Users report frequent technical issues, crashes and problems with AI memory or login difficulties in some cases.

Some reviewers raise concerns about unexpected charges or difficulty obtaining refunds - remember to cancel before renewal if you do not want to be billed.

Documentation checklist

What to collect before contacting support

• Receipt or order confirmation showing date and amount charged.
• Subscription ID or plan name and the platform used (App Store / Google Play / Web).
• Account email used for the purchase and device details (iOS/Android).

Additional helpful evidence

• Screenshots of the subscription in your app store account or the app's Manage Subscription screen.
• Transaction ID from Apple/Google receipts and any correspondence with support.

Common mistakes

Assuming deleting the app cancels subscription

Many users mistakenly delete the app and assume the subscription is canceled; it is not.

You must cancel directly in the App Store, Google Play, or your Mojo account settings.

Deleting account without cancelling subscription

Deleting your Mojo account does not automatically stop store-managed subscriptions.

Always cancel the subscription in the store and confirm renewal is turned off before deleting your account.

Expecting Mojo to refund app-store charges

Users sometimes expect Mojo to refund Apple/Google charges; these refunds must be requested through the relevant store’s process.

If you need evidence for a store refund request, use receipts and account screenshots from your checklist.

Comparative recap

Quick summary

This table compares where to cancel, refund possibilities, and key notes for each purchase route.

Use the table to decide the correct cancellation path and where to request refunds.

Comparison table

After cancelling

Check access and receipts

• Confirm that auto-renew is turned off in your Apple or Google account and keep the final receipt.
• Verify you retain access only until the end of the paid period.

Where to go for support and reviews

For the iOS app listing and details, see the App Store page:

Mojo - Sex & Relationship on the App Store

For the music magazine app listing, see:

Mojo - The Music Magazine on the App Store

For user reviews and broader experiences, consult:

Mojo reviews on Trustpilot

Address

Physical mailing address

204 Telok Ayer Street, Singapore 068640

Use this address for customer correspondence or formal cancellation notices where required.

What to include in mailed cancellation

• Your full name and account email used for the subscription.
• Subscription details, date of purchase, and a clear request to cancel auto-renewal.