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I hereby notify you of my decision to terminate the contract relating to the Msig service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Msig: Step-by-Step Guide
What is Msig
Overview
MSIG is an insurance provider operating in Singapore that offers personal, travel, motor, home and specialty products. Policies may be purchased online or via apps and are managed through MSIG’s digital channels.
Core services
MSIG provides single‑trip and annual travel plans, home and motor covers, MaidPlus for foreign domestic workers, and personal accident or health products. Policy administration and cancellations are handled in writing via customer service.
How to cancel Msig
Step‑by‑step cancellation (recommended)
- Prepare your policy details: full name, last 5 characters of NRIC, and policy number.
- Write an email with your cancellation request and reason to service@sg.msig-asia.com.
- Send the email and keep a copy of the sent message and any acknowledgement you receive.
Alternative notes and practical tips
- For policies bought through promotions (e.g., MaidPlus via partner offers), check specific terms - minimum premium retention may apply.
- Allow processing time after you submit written notice; MSIG may issue a Credit Note for any refund.
What happens when you cancel
Access and coverage
Coverage status after cancellation depends on payment type and product terms.
Annual policies normally end once cancellation is processed and any unused premium is calculated for refund (if eligible).
Renewals and data
Automatic renewal will not proceed after confirmed cancellation; retain copies of communications for your records.
MSIG retains policy records per their data handling and regulatory obligations; request confirmations if you need proof of cancellation.
Will I get a refund?
Free Look period (first 14 business days)
If you cancel within the first 14 business days from receipt of the policy and no claim has arisen, you are entitled to a full premium refund.
- This is MSIG’s Free Look right - the full premium is refundable only if there has been no claim.
After the Free Look and product exceptions
After Free Look, refunds and notice periods depend on product type and payment frequency.
- Annual paid policies: pro‑rata refund for unused period provided no claim has been made.
- Monthly paid policies: cover continues until the monthly premium is fully used; typically no refund.
- MaidPlus (promotional terms): MSIG may retain a minimum premium of S$50; refund only if no claim.
- TravellerShield single‑trip: if cancelled before commencement and no claim, MSIG retains minimum S$50.
- TravellerShield annual: cancellation with 7 days’ written notice; refund by short‑period rates if in force ≤180 days and no claim; no refund if >180 days.
Refund timing
Refunds are typically processed after a Credit Note is issued; allow around two weeks from notification for processing, subject to MSIG procedures.
Msig plans and pricing
Available plans (sample prices)
The table below lists representative plans and published prices. Prices are sourced from MSIG listings and partner sites as of Feb 2026.
Notes on premiums
Actual premiums may vary by age, occupation, policy details and promotions. “From” indicates base pricing; promotional discounts may apply.
| Plan | Price | Period | Features |
|---|---|---|---|
| HomeEasy Silver (1-year, owner-occupied/landlord) | S$73.03 | annual | Home contents & renovations up to S$30,000; personal cyber; liability |
| HomeEasy Gold (1-year, owner-occupied/landlord) | S$124.81 | annual | Home contents & renovations up to S$80,000; broader coverage |
| HomeEasy Silver (3-year) | S$208.46 | 3 | Same coverage as 1-year Silver (5% discount) |
| HomeEasy Gold (3-year) | S$354.53 | 3 | Same coverage as 1-year Gold (5% discount) |
| HomeEasy Silver (5-year) | S$328.64 | 5 | Same coverage as 1-year Silver (10% discount) |
| HomeEasy Gold (5-year) | S$559.72 | 5 | Same coverage as 1-year Gold (10% discount) |
| MSIG Enhanced HomePlus - Standard (MoneySmart promo) | S$96.79 | annual | Content coverage S$125,000; liability S$1,000,000 |
| MSIG Enhanced HomePlus - Superior (MoneySmart promo) | S$143.88 | annual | Content coverage S$195,000; liability S$1,000,000 |
| MSIG Enhanced HomePlus - Ultimate (MoneySmart promo) | S$190.09 | annual | Content coverage S$270,000; liability S$1,000,000 |
| MSIG TravelEasy Lite (single-trip, MoneySmart exclusive) | S$15.25 | monthly | Medical S$50,000; baggage S$1,000 |
| MSIG TravelEasy Standard (single-trip) | S$22.60 | monthly | Medical S$250,000; baggage S$3,000; trip cancellation S$5,000 |
| MSIG TravelEasy Elite (single-trip) | S$33.00 | monthly | Medical S$500,000; baggage S$5,000; trip cancellation S$10,000 |
| MSIG TravelEasy Premier (single-trip) | S$46.60 | monthly | Medical S$1,000,000; baggage S$7,500; trip cancellation S$15,000 |
| MSIG ProtectionPlus Annual Premium - Group 1 - Silver | S$123.05 | annual | Accidental death S$100k; permanent disablement S$150k |
| MSIG ProtectionPlus Annual Premium - Group 2 - Silver | S$151.94 | annual | Same Silver benefits for Group 2 |
| MSIG ProtectionPlus Annual Premium - Group 3 - Silver | S$203.30 | annual | Same Silver benefits for Group 3 |
| MSIG MaidPlus - Standard (26-month) | S$585.33 | 26 | Hospital & surgical S$120,000; PA S$60,000; wages & levy compensation |
| MSIG MaidPlus - Classic Enhanced (26-month) | S$644.19 | 26 | Medical expenses S$2,000 |
| MSIG MaidPlus - Premier Enhanced (26-month) | S$728.12 | 26 | Medical expenses S$3,000 |
| MSIG MotorMax (annual) | S$1,219.82 | annual | Basic MotorMax car insurance coverage |
| MSIG MotorMax Plus (annual) | S$1,402.80 | annual | Enhanced motor benefits |
| MSIG Prestige Healthcare Elite (international) | From S$1,119 | annual | Comprehensive inpatient/outpatient coverage; annual limit S$900,000 |
| MSIG Prestige Healthcare Elite (infant) | From S$695 | annual | Elite coverage for infants |
| MSIG Prestige Healthcare Deluxe - Maternity Add-on | S$1,594.77 to S$2,422.43 | monthly | One-time maternity add-on; prenatal and childbirth care |
Your consumer rights in Singapore
Free Look rights
Under MSIG’s Free Look, you may cancel within 14 business days of receiving the policy for a full refund provided no claim has arisen.
Exercise this right by sending written notice to MSIG’s customer service email with your policy details.
Written notice and retention rules
After Free Look, cancellations require written notice: generally 14 days for most policies and 7 days for TravellerShield annual plans.
Certain products (e.g., TravellerShield single‑trip and MaidPlus via promotion) may have a minimum premium retention of S$50 if cancelled before commencement and no claim.
Refund timelines and limitations
Refunds are subject to MSIG processing and issuance of a Credit Note; allow ~2 weeks for refund processing after documentation is complete.
There is no general statutory 14‑day cooling‑off beyond MSIG’s stated Free Look period.
Customer experiences
Positive feedback
Some customers report fast, helpful customer service and efficient policy updates, with claims handled promptly (examples include same‑day or within a week processing).
Other users noted smooth reimbursements and high satisfaction after travel or motor claims.
Critical feedback
Negative reports mention delays in claims processing and disputes over claim validity, in some cases escalating until external pressure was applied.
As with any insurer, experiences vary; timely submission of correct documentation tends to reduce delays.
Documentation checklist
Essential documents to include
- Full name as on policy and the last 5 characters of your NRIC.
- Policy number and product name (e.g., TravelEasy, MaidPlus).
- Clear statement of cancellation request and reason.
Supporting documents (if applicable)
- Proof of purchase or receipt, payment evidence, and any prior correspondence with MSIG.
- If refund requested after claim denial, include claim reference and Credit Note (if issued).
Common mistakes
Sending incomplete cancellation requests
Omitting key details such as policy number or NRIC fragment slows processing. Always include full name, last 5 characters of NRIC and policy number.
Keep copies of sent emails and any acknowledgements to prove the cancellation request was submitted.
Assuming automatic refunds or immediate stops
Expect that monthly premiums may cover the month and that annual refunds require MSIG calculation and may be subject to minimum retention or short‑period rates.
Do not assume immediate cessation of coverage until MSIG confirms cancellation in writing.
Comparative recap
Quick comparison of main cancellation outcomes
How products differ at a glance
| Policy type | Cancellation notice | Refund rule | Minimum retention | Period |
|---|---|---|---|---|
| Within Free Look | Written request within 14 business days | Full premium refund if no claim | None (if no claim) | monthly |
| Annual policy (after Free Look) | 14 days written notice (general) | Pro‑rata refund if no claim | None standard | annual |
| Monthly paid policy | Written request | No refund; cover until monthly premium used | None standard | monthly |
| MaidPlus (promotion) | Written request | Refund only if no claim; MSIG may retain minimum | S$50 | 26 |
| TravellerShield single‑trip | Before commencement | Refund if no claim, subject to short‑period/minimum | S$50 | monthly |
| TravellerShield annual | 7 days written notice | Short‑period refund if ≤180 days and no claim; none if >180 days | None stated | annual |
After cancelling
Next steps
Keep the cancellation confirmation and any Credit Note issued by MSIG. Monitor refund timelines and follow up if you do not receive confirmation within the expected period.
If you dispute a claim decision or refund amount, request a written explanation from MSIG and retain all supporting documents for escalation.
Useful links
- MSIG Singapore - product information
- MSIG mPartner app (App Store)
- MSIG MotorMax summary (SingSaver)
Address
MSIG Customer Centre
Customer Centre, 4 Shenton Way #21‑01 SGX Centre 2, Singapore 068807.
Contact email for cancellations
Send cancellation requests to: service@sg.msig-asia.com.