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Cancel MYDEVICES
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Mydevices service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mydevices: Easy Method
What is Mydevices
Overview
MyDevices is an IoT platform that helps you monitor, control, and manage connected devices from a single dashboard.
It offers subscription services, mobile apps, and sells hardware components to integrate with its platform.
Primary offerings
Services include device management, integrations, and sensor tools, with tiered plans for different usage needs.
Hardware purchases and device activation are available directly from MyDevices with separate return and warranty provisions.
How to cancel Mydevices
Cancel subscription via Help Center
- You may cancel automatic renewals for subscription services at any time by contacting MyDevices through their online Help Center (referenced in their Terms of Service).
- Request cancellation using the Help Center contact form or support channels provided there; include account and subscription details.
Cancel mobile app subscriptions and hardware orders
- Mobile apps bought through Apple App Store or Google Play must be cancelled through those stores and follow store-specific procedures.
- If you ordered hardware directly and the order has not shipped, contact MyDevices via the Help Center with your order details to cancel or schedule a return.
What happens when you cancel
Access and renewal
When you cancel, automatic renewal stops and your subscription will not renew at the next billing cycle.
Access to subscription services typically ends at the end of the current paid period or immediately per the providerʼs process.
Data retention and deletion
MyDevices states it may delete stored data after cancellation; you should export any data you need before cancelling.
For personal data requests (access, deletion, portability), refer to MyDevicesʼ Privacy Policy and contact support as described there.
Will I get a refund?
General refund policy
Fees paid prior to cancellation for subscription services are nonrefundable unless required by applicable law.
No general 14-day statutory refund right is provided in MyDevicesʼ Terms of Service.
Exceptions and hardware refunds
- Defective hardware purchased directly from MyDevices may be returned within 365 days of receipt for a full refund of the hardware cost (shipping, duties, and taxes excluded).
- Hardware returns require a Return Merchandise Authorization (RMA), original packaging, and adherence to return instructions in the Terms of Service.
Mydevices plans and pricing
Available plans
The pricing below is taken from public MyDevices information. Official pricing is provided in USD on MyDevicesʼ site; SGD values shown are approximate where stated.
Contact MyDevices for exact pricing on Platinum and Titanium plans.
| Plan | Price | Period | Features |
|---|---|---|---|
| Pay-as-you-go | S$6.75 (approx.) | Monthly | Up to 5 connected devices (POC plan); Sensor App; Sensor Simulator; Integrations; LoRa network included |
| Platinum | Contact for pricing | Monthly (unknown) | Unlimited devices; White Label; API access; Custom Reporting; 24-hour SLA; Discounted Hardware |
| Titanium | Contact for pricing | Monthly (unknown) | All Platinum features plus Professional Services (Bulk Provisioning, Reverse Logistics, Same-Day SLA) |
Your consumer rights in Singapore
Contract and cooling-off
MyDevicesʼ Terms do not state a 14-day cooling-off period for software or subscriptions; statutory cooling-off or cancellation rights depend on local law.
Singapore consumers should consider the Consumer Protection (Fair Trading) Act for applicable protections and remedies.
Refunds, returns and data rights
- Subscription fees are nonrefundable unless local law requires otherwise.
- Defective hardware return rights (365 days with RMA) are stated in MyDevicesʼ Terms of Service.
- Data rights: where applicable, users can request access, deletion, correction, objection, and portability under privacy laws; MyDevices provides channels for these requests and expects responses within 45 days per their Privacy Policy.
Customer experiences
Positive feedback
Some third-party reviews note MyDevices as user-friendly and suitable for personal and business IoT use.
Scamadviser analysis reports MyDevices as having an average to good trust score and valid SSL usage.
Limitations and visibility
There is limited presence on major review sites, which some reviewers flag as reduced visibility of broader user feedback.
Always check multiple sources and confirm current policies directly with MyDevices before making decisions.
Documentation checklist
Before you contact support
- Account email and username associated with the MyDevices account.
- Subscription plan name, billing period, and last payment date (if available).
- Order number and shipment status for hardware orders you want to cancel.
For hardware returns and data requests
- Proof of purchase or order confirmation for hardware returns.
- Photos or descriptions of defects when requesting RMA for hardware.
- Specify the exact data request (access, deletion, portability) and include contact details.
Common mistakes
Failing to cancel through the correct channel
A common error is assuming cancelling via the website account page always stops billing. MyDevices directs cancellations for subscription renewals via their Help Center.
For mobile-app subscriptions, cancelling inside the MyDevices app does not stop billing from Apple or Google; you must cancel in the App Store or Google Play account.
Not exporting data or obtaining RMA
Many users lose access to stored data after cancellation because they did not export it beforehand. Export any needed data before cancelling.
For hardware returns, failing to request an RMA or return in original packaging can void refund eligibility under MyDevicesʼ return rules.
Comparative recap
Quick comparison
The table below summarizes key differences between subscriptions and hardware handling as stated by MyDevices.
Use this as a checklist before you cancel or request returns.
| Feature | MyDevices Subscriptions | Hardware Purchases | Period |
|---|---|---|---|
| How to cancel | Contact Help Center to stop automatic renewal | Contact Help Center to cancel before shipment; RMA for returns after receipt | N/A |
| Refunds | Fees nonrefundable unless required by law | Defective hardware refundable within 365 days with RMA (excl. shipping/taxes) | N/A |
| Data | Access may end on cancellation; data may be deleted | Hardware return does not imply platform data retention | N/A |
| Mobile purchases | Cancel via Apple App Store or Google Play | Hardware orders follow separate return rules | N/A |
After cancelling
What to do immediately
Export or back up any account data you may need because MyDevices may delete stored information after cancellation.
Save confirmation of cancellation and any correspondence from support for your records.
Helpful links
- MyDevices Terms of Service
- MyDevices Privacy Policy (data rights)
- MyDevices Pricing (official plans)
Address
Contact points on record
No specific postal address for cancellation was provided in the verified terms. MyDevices directs users to their online Help Center for cancellations and order support.
For data privacy requests, MyDevices references contact channels in their Privacy Policy; email contact used in policy materials is support@mydevices.com.
If you need more help
If you require a postal or corporate address for legal or returns purposes, contact MyDevices through the Help Center or the support email above and request the appropriate address or RMA instructions.
Provide order numbers and account details in your request to speed up the process.