Cancellation Myfamio: Easy Method

What is Myfamio

Short description

Myfamio is a subscription-based service for families to store, organise and share digital memories such as photos and videos.

The service advertises secure cloud storage and collaboration features available via mobile apps and a web portal.

Primary delivery

Subscriptions are sold through app stores (Apple App Store, Google Play) and directly on the Myfamio website.

Billing and cancellation must be done through the same channel used to subscribe (App Store, Google Play, or web).

How to cancel Myfamio

Cancel on iOS (App Store)

• Open iOS Settings, tap your name, then Subscriptions.
• Find Myfamio (or Famio) and choose Cancel Subscription or disable auto‑renewal.
• Note: deleting the app does not stop billing; confirm cancellation in Subscriptions.

Cancel on Android (Google Play) and Web

• Android (Google Play): Open Google Play app → Profile/Menu → Payments & subscriptions → Subscriptions → select Myfamio (Famio) → Cancel subscription or disable auto‑renewal.
• Web (direct): Log in at the Myfamio website, go to Subscriptions or Manage Subscription in your profile, then turn off auto‑renewal or select Cancel.
• If in doubt or the web option fails, contact Myfamio support via their help/contact channels for assistance.

For a published step‑by‑step external guide see a third‑party cancellation walkthrough: Postclic: How to cancel Famio/Myfamio.

What happens when you cancel

Subscription and renewal

When you cancel auto‑renewal, your subscription typically remains active until the end of the paid period.

After that date the subscription will not renew and no further recurring charges should occur.

Account access and data

Access to premium features usually ends at the expiry of the paid period unless Myfamio states otherwise on your account page.

Data retention policies vary; export or back up any content you need before access ends.

Will I get a refund?

General refund policy

• Myfamio does not promise an automatic 14‑day statutory withdrawal or guaranteed refunds; refunds are handled case‑by‑case.
• If you subscribed directly via the web, refunds are discretionary and not guaranteed.

Platform purchases and disputes

• If you subscribed via Apple or Google Play, refund requests must be made through those platforms (Apple’s Report a Problem, Google Play refund request processes).
• Document your case and escalate to the store or payment provider if Myfamio cannot resolve a billing dispute.

For additional context on cancellation and refund experiences see: Postclic guide.

Myfamio plans and pricing

Current known plan

The publicly available pricing information (USD) shows a short free/paid trial followed by a monthly subscription that renews automatically.

No official Singapore (SGD) pricing was located in available listings as of early 2026.

Pricing table

Your consumer rights in Singapore

Legal framework

Singapore consumers may have protections under the Consumer Protection (Fair Trading) Act (CPFTA) for unfair practices and certain digital sales.

Digital content may be non‑refundable once access is granted; rights depend on the circumstances and the provider’s terms.

How to escalate locally

• Document all transactions, receipts, cancellation attempts and communications with Myfamio.
• If Myfamio does not resolve the issue, escalate through your payment provider (bank) or the platform used (Apple/Google), or consider filing a complaint with the Consumers Association of Singapore (CASE).

Customer experiences

Positive reports

Some users report that support responded and resolved billing issues, including full refunds in individual cases.

Positive reviews also note the app can provide peace of mind for family safety and memory organisation.

See user reviews: Trustpilot: Myfamio reviews.

Negative reports

• Multiple complaints cite unexpected or recurring charges after cancellation and difficulty contacting support.
• Some reviewers allege misleading ads and feature claims; others report confusion over whether a subscription came from the app store or a web purchase.

Examples of negative reports can be found at: AppSupports negative reviews and Accio: Myfamio complaints.

Documentation checklist

What to save

• Subscription receipts, payment transaction IDs, dates of charges.
• Confirmation screenshots showing subscription status (active/cancelled) and any support replies.

When to escalate

• If charges continue after confirmed cancellation, collect bank statements and platform purchase histories.
• Use platform dispute tools (Apple/Google) or contact your bank to query recurring charges if the provider cannot resolve the issue.

Common mistakes

Deleting the app instead of cancelling

Deleting the Myfamio app does not cancel a subscription and will not stop billing.

Always cancel via the App Store, Google Play, or the web subscription manager depending on where you subscribed.

Confusing subscription origin

Users sometimes try to cancel on the wrong platform (e.g., cancel on web when charged via App Store), which delays resolution.

Check your receipt to confirm whether the charge came from Apple, Google Play or directly from Myfamio before proceeding.

Comparative recap

Quick comparison

This table summarises key practical points to help decide next steps when cancelling or disputing charges.

At-a-glance table

After cancelling

Immediate steps

• Take a screenshot or save the confirmation email showing your subscription has been cancelled.
• Monitor your bank or card for any further charges for at least one billing cycle.

If charges continue

• If you were billed after cancellation, contact the platform (Apple/Google) or your bank to dispute the charge.
• Collect evidence and consider referencing third‑party reports of similar issues when escalating. See example resources: Postclic cancellation guide, Trustpilot reviews, AppSupports reports, Accio company page.

Address

Correspondence address

Reported correspondence address used in some listings: 151 Wardour Street, London, W1F 8WE, United Kingdom.

Notes on using the address

This UK address may be useful for formal disputes or postal correspondence, but local Singapore consumer escalation is typically handled through your payment provider or CASE.

Keep all documentation and consider contacting your card issuer or platform if you need a charge reversed.