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Cancel NEIGHBORWHO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Neighborwho service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Neighborwho: Easy Method
What is Neighborwho
Service overview
NeighborWho is an online people-search and public-records service that provides background and property information on individuals and addresses.
The service operates by subscription and offers trial periods, paid monthly or quarterly plans for access to reports and contact details.
Who uses it
Typical users seek address history, ownership, or contact data for people or properties in the United States.
NeighborWho is not a regulated financial, legal, or consumer protection service; it aggregates public records and third-party data.
How to cancel Neighborwho
Primary cancellation methods
- Email support@neighborwho.com with your 9‑digit Member ID or the email used to sign up.
- Use the NeighborWho contact form or 24/7 online chat on the NeighborWho site and provide your Member ID or signup email.
- Call phone support at 1‑866‑202‑17417 and request cancellation, providing your Member ID or signup email.
- Send certified mail to the legal address (include Member ID/signup email) to cancel by post.
Important cancellation notes
- You cannot cancel subscriptions through the App Store or Google Play; cancellations must be done directly with NeighborWho.
- Include your 9‑digit Member ID or the email you used to sign up in every cancellation request.
- Keep copies of all messages, chat transcripts, and certified mail receipts for proof of cancellation.
What happens when you cancel
Access after cancellation
Cancellation prevents future billing but does not erase charges already incurred before the cancellation date.
Depending on the subscription terms, access to the service may remain active until the current paid period ends.
Billing and account effects
After a valid cancellation, automatic renewals stop; you remain responsible for any charges processed prior to cancellation.
Chargebacks and disputes may lead to account suspension or loss of future refund eligibility.
Will I get a refund?
Refund policy summary
Refunds are handled on a case-by-case basis and are not guaranteed by NeighborWho.
Typically, one refund per subscription may be allowed; repeated requests can be refused.
Timing and exceptions
- NeighborWho processes refunds promptly, but processing can take up to 10 days according to the Help Center.
- Terms note refunds may take up to 30 days depending on your bank.
- There is no automatic statutory 14‑day cooling-off refund right referenced in NeighborWho policies; refunds remain discretionary.
Neighborwho plans and pricing
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| 7‑day trial (basic, 50 searches) | US $1.00 | 7‑day trial | 50 searches |
| 7‑day trial with PDF access | US $5.00 | 7‑day trial | PDF reports included |
| Monthly subscription (after trial) | US $44.86/month | Monthly | Full subscription |
| 3‑month membership (50 reports/month) | US $29.16/month | Monthly (billed quarterly) | 50 reports per month |
| Monthly Plan | US $26.89/month | Monthly | Unlimited background reports and contact info |
| Quarterly Plan | US $52.44 per 3 months (~US $17.48/month) | Quarterly | Same as monthly plan |
Currency and regional notes
All listed prices are in US dollars; no official Singapore dollar (SGD) pricing was found in the sources.
For SGD equivalents, convert using current USD→SGD rates or contact NeighborWho support for local pricing details.
Your consumer rights in Singapore
General rights and applicability
Singapore consumer protections such as doorstep cooling-off typically do not apply to online information subscription services like NeighborWho.
NeighborWho’s policies do not reference a statutory 14‑day automatic refund right; refunds are discretionary.
Where to seek help in Singapore
- If you believe you were treated unfairly, you may lodge a complaint with CASE (Consumers Association of Singapore).
- Tourists can contact the Singapore Tourism Board for consumer issues encountered while visiting Singapore.
- Disputes involving monetary losses can be pursued at the Small Claims Tribunal; keep full documentation for any claim.
Customer experiences
Positive reports
Some users report successful refunds and responsive support when they contact NeighborWho directly and provide required information.
These cases suggest clear communication and documentation can improve outcomes.
Common complaints
Many complaints note unexpected auto-renewals, unclear trial terms, and difficulty cancelling or getting accurate data.
Users have reported repetitive billing despite attempts to cancel and long or scripted customer-service replies.
Documentation checklist
What to gather before contacting support
- Your 9‑digit Member ID (if available) or the email used to sign up.
- Copies of invoices, bank or card statements showing charges, and the date/time of charges.
- Screenshots, chat transcripts, emails, and any confirmation numbers from prior cancellation attempts.
Why documentation matters
- Proof of identity and subscription details speeds up support responses and refund reviews.
- Documentation is essential if you escalate to CASE, the Small Claims Tribunal, or your card issuer.
Common mistakes
Relying on app-store cancellation
Attempting to cancel via the App Store or Google Play will not stop NeighborWho billing; cancellations must be requested directly from NeighborWho.
Always follow up cancellation attempts with a written confirmation and retain proof.
Missing required identifiers
Failing to include your 9‑digit Member ID or signup email can delay or invalidate cancellation requests.
Send clear, recorded requests and keep certified mail receipts or chat transcripts as proof.
Comparative recap
Quick comparison table
| Feature | NeighborWho | Practical note |
|---|---|---|
| Cancellation method | Direct via email, contact form, chat, phone, or certified mail | Not cancellable via App Store or Google Play |
| Refund policy | Case-by-case, discretionary; typically one refund per subscription | Processing: up to 10 - 30 days depending on bank |
| Pricing transparency | Multiple trial and monthly/quarterly plans listed in USD | No official SGD pricing found; convert currency or contact support |
After cancelling
What to monitor
Watch your credit card or bank statements for any charges after the cancellation date.
If you see unexpected charges, contact NeighborWho support immediately and keep evidence of your cancellation request.
Helpful links
Address
Mailing address for certified cancellations
NeighborWho, MSC - 175605, P.O. Box 105168, Atlanta, GA 30348-5168, United States.
Support contacts
Email: support@neighborwho.com (include your 9‑digit Member ID or signup email).
Phone: 1‑866‑202‑17417.