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Cancellation People'S Postcode Lottery: Easy Method
What is People'S Postcode Lottery
Overview
People's Postcode Lottery is a subscription-based lottery that raises funds for charities and good causes across Great Britain.
Players enter by purchasing tickets linked to their postcode and may win prizes in regular draws.
How the service is delivered
Tickets are provided on a recurring subscription basis and managed through the operator's customer systems.
Official terms, customer support and policies are published on the organisation's website.
How to cancel People'S Postcode Lottery
Primary cancellation methods
- Contact Customer Experience via the website Contact Us or support pages to request immediate cancellation. See official terms for details: Terms & Conditions.
- Call the freephone number provided by the operator (UK): 0808 109 8765 to cancel by phone.
- Send a written cancellation request to the trading address: People's Postcode Lottery, 28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom.
If you subscribed through an app
- If you subscribed using the Apple App Store or Google Play, cancel the subscription within your App Store or Google Play account settings as well to stop future billing.
- App cancellations do not always cancel the operator's record automatically; confirm with Customer Experience after you cancel in your app store.
What happens when you cancel
Access and future billing
Cancellation is effective immediately for new requests; no further payments will be requested following a confirmed cancellation.
Payments already taken or already requested from your payment provider remain effective and will cover tickets for the next draw.
Data and prize eligibility
Any tickets covered by processed payments remain eligible for the upcoming draw and winnings will be paid as normal.
Your account data will be handled in line with the operator's privacy policy and terms and conditions available on their site.
Will I get a refund?
Standard refund policy
- Payments already taken - either successful or already requested - are non-refundable and will be used to cover tickets for the upcoming draw. See official terms: Terms & Conditions.
- There is no statutory 14-day 'cooling-off' refund period for these ongoing gambling-related services; subscription payments already processed are not refunded.
Exceptions and dispute options
- If a payment is taken in error after cancellation, contact Customer Experience to request a review; refunds in such cases are discretionary and handled case by case.
- Keep proof of cancellation (email, reference, or written letter) to support any dispute about continued charges.
People'S Postcode Lottery plans and pricing
Official pricing information
Pricing and plan details can change; always check the operator's official website for the latest information.
Do not rely on third-party price listings - refer to the official site for current costs and billing practices: Terms & Conditions.
Notes on local pricing
No official Singapore-specific pricing was found in the sources provided. The official UK price is published on the operator's site and may not convert directly to SGD.
If you are outside the UK, verify applicable currency and billing rules before subscribing.
Your consumer rights in Singapore
General guidance
Singapore consumers are protected by national consumer protection laws and have access to advice and dispute resolution through local bodies.
For subscription disputes, gather evidence and contact local consumer protection organisations for guidance.
Practical steps for Singapore residents
- Retain copies of terms, cancellation requests, emails and proof of charges.
- If you experience an unauthorised or continuing charge after cancellation, contact your card issuer or bank to query or block future payments while you seek resolution.
Customer experiences
Positive feedback
Many users praise the customer service team as courteous, professional and helpful, highlighting quick responses and friendly support.
Reviews note staff often explain how contributions support charities and deliver constructive assistance.
Negative feedback
Some users report difficulties redeeming small prize vouchers, describing the process as inconvenient in a few cases.
A small number of reviewers have reported unexpected charges continuing after they believed they had cancelled; keep records to avoid disputes.
For public reviews see Trustpilot: Trustpilot - Postcode Lottery.
Documentation checklist
What to prepare before cancelling
- Account details (name, email, postcode linked to tickets, subscription reference).
- Payment method used and dates of recent charges.
- Any cancellation reference, confirmation email or phone call notes.
What to keep after cancelling
- Written confirmation of cancellation or a screenshot of the confirmation page.
- Receipts or bank statements showing the last payment processed.
- Copies of any correspondence with Customer Experience for dispute support.
Common mistakes
Assuming app-store cancellation is sufficient
Many customers assume cancelling via the App Store or Google Play automatically cancels the operator's subscription.
You should cancel in both the app store and confirm cancellation with the operator to prevent future charges.
Not keeping proof of cancellation
Failing to keep confirmation or reference numbers can make resolving post-cancellation charges harder.
Always request written confirmation or take a screenshot of on-screen confirmation and save emails.
Comparative recap
Quick comparison
| Feature | Summary | Details |
|---|---|---|
| Cancellation methods | Contact Customer Experience online, phone the freephone number, or send a written request to the trading address. | Immediate |
| Refunds | Payments already taken are non-refundable; refunds are not offered for processed subscription payments. | N/A |
| App subscriptions | Must cancel in App Store/Google Play in addition to contacting the operator. | Ongoing |
| Prize eligibility after cancellation | Tickets funded by processed payments remain eligible for the next draw and winnings are paid. | Next draw |
After cancelling
What to monitor
Check your bank or card statements for any unexpected charges after cancellation and compare them with your cancellation confirmation.
If you see a charge you did not expect, contact Customer Experience immediately and retain evidence for your bank or card issuer.
Helpful official links
- Terms and conditions: https://www.postcodelottery.co.uk/policies/terms-and-conditions
- Making changes / FAQ: https://static.postcodelottery.co.uk/about-us/faq/making-changes
- Contact / trading address guidance: https://rs-pr.postcodelottery.co.uk/support/faq/getting-in-touch
- Third-party subscription help (information only): Postclic - cancel guide
Address
Trading address for written cancellations
People's Postcode Lottery, 28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom.
Notes about the address
Send a signed written request if you prefer cancellation by post and keep a recorded delivery receipt where possible.
For phone or online cancellation, request and retain a confirmation reference number.
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Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.