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Cancellation Postcode Loterij: Easy Method
What is Postcode Loterij
Overview
Postcode Loterij is a Dutch postcode-based charity lottery where participants buy subscriptions to enter prize draws tied to postal codes.
The lottery raises funds for charitable causes and offers occasional non-cash gifts or small rewards to subscribers.
Who it affects
While the operator is based in the Netherlands, people who subscribe from other countries may need to follow the operator's cancellation and data rules.
This guide is written in English for users in Singapore and explains cancellation, refunds, rights and practical next steps.
How to cancel Postcode Loterij
Online cancellation
- Log in to your Postcode Loterij account and use the account or subscription settings to cancel.
- If the website or personal page does not work, use an alternative cancellation channel below.
Phone, written and third-party options
- Call Postcode Loterij customer service and request cancellation by phone.
- Send a written cancellation letter to: Nationale Postcode Loterij, Beethovenstraat 200, 1077 JZ Amsterdam, The Netherlands.
- Use a professional cancellation service such as Termination Experts to send a letter on your behalf.
What happens when you cancel
Effect on participation
Cancellation typically takes effect at the end of your current paid term, meaning you remain entered for draws already paid for.
If you cancel during a free trial period, the trial ends immediately and you will not be charged further.
Timing and processing
Processing can take up to one month. If a direct debit for the next draw has already been initiated, you will still be charged and participate in that draw.
After processing, your subscription will stop for subsequent draws.
Data and marketing
After cancellation you may still receive marketing unless you explicitly request marketing to stop and request erasure of your personal data.
You have the right to request removal of your personal data from the Postcode Loterij system.
Will I get a refund?
General refund policy
Payments already made for upcoming draws are generally non-refundable; cancellations typically do not produce a pro-rata refund.
This means if you were charged for the next draw before cancellation took effect, those charges are usually not returned.
Exceptions and free trials
- Free trial cancellations end the free trial immediately and prevent further charges, but do not retroactively refund charges already applied.
- If you believe an incorrect charge occurred, you may raise a dispute with your bank or contact Postcode Loterij support for review.
Postcode Loterij plans and pricing
Where to check official pricing
Pricing and plan details should be checked on Postcode Loterij’s official channels before subscribing.
Do not rely on third-party summaries for exact fees; consult the official website or your account page for current prices.
Singapore pricing note
No publicly available pricing information in Singapore Dollars (SGD) was found for Postcode Loterij in 2025/2026.
Either the service is not offered in Singapore or pricing is undisclosed; confirm directly with Postcode Loterij if you need local currency pricing.
Your consumer rights in Singapore
Data protection (PDPA)
Under Singapore's PDPA, you may withdraw consent for use of your personal data and request access or correction of your personal data where applicable.
You can ask organisations to stop using your data for marketing and to delete your data where appropriate.
Consumer protection and refunds
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) provides remedies for misleading practices and unfair trading, but does not create a general 14-day cooling-off for all online subscriptions.
If you believe you were misled, you can seek redress through Singapore channels and consider a chargeback via your card issuer for unauthorised or disputed payments.
Practical steps under local law
To enforce data or consumer rights, document communications, keep copies of cancellations, and file complaints with the relevant Singapore authorities if needed.
For persistent issues you may also seek consumer advice or legal counsel in Singapore.
Customer experiences
Positive feedback
Some users report receiving small rewards such as chocolate, books, experiences or vouchers and find value in the subscription experience.
These positive notes are recorded in user review platforms.
Negative feedback
Many reviewers report difficulty cancelling - website tools or personal pages sometimes fail, requiring long phone calls or repeated attempts.
Other complaints include unexpected automatic deductions, unreceived promised gifts, unclear billing and unsatisfactory customer support.
See community reviews for more user stories: Trustpilot - Postcode Loterij reviews.
Documentation checklist
Essential items to prepare
- Account email and password (or membership number) used for your Postcode Loterij subscription.
- Bank/Direct Debit details and dates of recent charges or reference numbers.
- Date and copy of the cancellation request or sent letter.
Optional supporting documents
- Screenshots of your account page showing subscription details or failed cancellation attempts.
- Copies of any marketing promises or gift offers if you intend to dispute non-delivery.
Common mistakes
Relying only on the website
Users often assume online cancellation always works; reports indicate the website or personal page can fail to process cancellations.
If the online method shows errors, follow up by phone or written letter and keep evidence of attempts.
Not documenting communications
Failing to save confirmation emails, screenshots or postal receipts makes disputes harder to prove.
Always save copies of all cancellation attempts, dates and any response from Postcode Loterij.
Comparative recap
Quick comparison
| Method | How to cancel | Period | Processing time | Refund likely | Source |
|---|---|---|---|---|---|
| Online account | Log in and cancel via account/subscription settings | End of current paid term | Up to 1 month | Generally no | Termination Experts |
| Phone | Call customer service and request cancellation | End of current paid term | Up to 1 month | Generally no | Opzeggen.nl |
| Written letter | Send cancellation letter to the postal address | End of current paid term | Up to 1 month | Generally no | Opzeggen.nl |
| Third-party service | Use a service to send formal cancellation on your behalf | End of current paid term | Varies; typically within a month | Generally no | Termination Experts |
After cancelling
Confirmation and follow-up
Wait for written confirmation of cancellation and keep that confirmation with your records.
If you continue to receive charges, contact Postcode Loterij, your bank or card issuer to dispute the charge.
Helpful links
- Cancellation assistance and information: Termination Experts
- Step-by-step cancellation summary: Opzeggen.nl - Postcode Loterij
- Template and options for cancelling subscriptions: Postclic - Cancel Postcode Lottery
- User reviews and common complaints: Trustpilot - Postcode Loterij
Address
Postal address for written cancellation
Nationale Postcode Loterij, Beethovenstraat 200, 1077 JZ Amsterdam, The Netherlands.
Attention line and notes
When sending a letter, address it to Ledenservice or Ledenadministratie (membership services/administration) and include your membership/account details.
Keep proof of posting and a copy of the sent letter for your records.
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Written by Karthik Ho
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.