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Cancel PERSONALITY LAB
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I hereby notify you of my decision to terminate the contract relating to the Personality Lab service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Personality Lab: Easy Method
What is Personality Lab
Overview
Personality Lab is a subscription-based service offering personalised personality assessments and insights designed to support self-awareness and personal growth.
The platform typically provides reports, recommendations, and tools such as journaling prompts and growth exercises delivered through a web or app interface.
Services offered
Typical features include a detailed personality blueprint, advanced insights, personalized recommendations, and growth tools available on paid plans.
Available plans and pricing vary; some listings for related apps show monthly and annual premium tiers with expanded features.
How to cancel Personality Lab
Cancel by contacting support
- For 16PersonalityLab AI, cancellation requires emailing the provider (email shown as redacted in public policy). Service continues until the end of the current billing period and automatic renewal will stop. See the provider policy: 16PersonalityLab refund policy.
- Expect cancellation requests to be reviewed within up to 3 business days as stated by the provider.
Cancel through order or merchant rules
- For purchases via PersonalityService.com, online cancellation or refund requests must be made within 48 hours of purchase. Requests after 48 hours are generally not accepted. See their policy: PersonalityService.com policies.
- If you bought through an app store or third-party merchant, follow that merchant’s cancellation flow (App Store, Google Play, or the vendor’s order page).
What happens when you cancel
Access and renewal
Cancelling typically stops automatic renewal at the end of the current billing period; you usually retain access until that period ends.
Providers commonly state there is no pro-rata refund for unused time after cancellation unless an exception applies.
Account data and records
Account data, reports, and history may remain available per the provider’s data-retention practices; check the provider’s privacy or additional info pages for details.
Keep copies of receipts and confirmation messages after cancellation to prove the effective cancellation date if needed.
Will I get a refund?
Standard refund rules
Refunds are generally limited. 16PersonalityLab AI specifies refunds only in specific cases such as system inaccessibility over 24 hours (not due to maintenance), billing errors, or duplicate/incorrect charges.
PersonalityService.com allows refunds or cancellations only within 48 hours of purchase for online products; completed access codes are non-refundable.
Exceptions and timelines
- Valid exceptions commonly include prolonged system outages, clear billing errors, or duplicate charges.
- 16PersonalityLab AI processes refund requests within 3 business days; if approved, refunds go back to the original payment method within 7 business days. See: refund policy.
Personality Lab plans and pricing
Plans summary
Below are the pricing entries available from verified listings. Use your purchase receipt to confirm which plan you bought before cancelling.
Prices shown are in Singapore dollars (SGD) where listed by related app references.
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Monthly | S$ 12.98 | Monthly | Unlocks full access to personality blueprint, advanced insights, reflections, analysis, personalized recommendations, journaling prompts, growth tools |
| Premium Yearly | S$ 79.98 | Annual | Same access as monthly but billed annually - best value |
Your consumer rights in Singapore
Local law highlights
In Singapore, consumer protection laws require clear, honest information about pricing and recurring charges and protection from unfair trading practices.
The Consumer Protection (Fair Trading) Act targets unfair practices and misleading claims; keep this in mind if terms were not disclosed clearly at purchase.
Remedies and steps
- First ask the vendor in writing for cancellation confirmation and refund where applicable.
- If the vendor does not resolve an unauthorized or unclear charge, contact your bank or card issuer to dispute the transaction and request reversal.
- Keep records of all communications, receipts, and screenshots to support any dispute or complaint.
Customer experiences
Positive feedback
Some user reports and reviews note useful insights, reasonable platform usability, and responsive customer support in certain cases.
A review aggregation notes generally positive user experience for insights and usability with some mixed responses: joinchargeback review.
Complaints and issues reported
- Several reviews allege unexpected recurring charges after a low-cost trial and difficulty cancelling; some users described contacting banks to stop charges. See Trustpilot examples: Trustpilot.
- Other reports mention vague results, intrusive ads, technical issues, and limited customer support response in some cases.
Documentation checklist
Essential purchase records
- Order confirmation or receipt showing date, amount, and plan purchased.
- Payment method details (last four digits of card, transaction ID) and bank statement lines showing the charge.
Cancelling proof and communication
- Copies/screenshots of cancellation requests (emails, in-app cancellation screens) and any vendor replies.
- Time-stamped screenshots of terms or trial offers that affected your purchase decision.
Common mistakes
Not checking free trial or small-charge terms
Example: users sometimes accept a low-cost trial (e.g., US$1.98) and later find recurring charges started without clear renewal notice.
Always read trial length, renewal terms, and the stated recurring price before agreeing to a trial or low-cost offer.
Assuming automatic refunds or easy cancellations
Example: some buyers assume cancelling immediately guarantees a refund; many providers only stop future renewals and do not refund unused time.
Always confirm the vendor’s refund policy in writing and keep cancellation confirmations to avoid disputes.
Comparative recap
At-a-glance comparison
| Provider | Cancellation window | Refund policy (high level) | Notes |
|---|---|---|---|
| 16PersonalityLab AI | Cancel by emailing support (email redacted); service runs until end of current period | Refunds only for specific cases: system inaccessibility >24 hrs (non-maintenance), billing errors, duplicate charges; no refunds for change of mind or unused time | Requests reviewed within up to 3 business days; approved refunds returned within 7 business days. Policy |
| PersonalityService.com | Cancellation or refund requests must be made within 48 hours of online purchase | No refunds after 48 hours; completed/fulfilled access codes non-refundable | Cancellations effective from request date. See: policies |
How to decide next steps
If within a provider’s stated window, request cancellation and refund in writing immediately and keep proof of delivery.
If outside the window and you believe charges are unauthorized or misleading, gather documentation and contact your card issuer to dispute the charge.
After cancelling
If cancellation does not stop charges
- Contact the vendor again with proof of your original cancellation request and ask for written confirmation.
- If the vendor does not resolve the issue, contact your bank or card issuer to dispute or block future charges.
Helpful links and next steps
- 16PersonalityLab refund and policy page: https://www.16personalitylab.ai/protocols/refund-policy
- PersonalityService.com policy page: https://www.personalityservice.com/policies.php
- Additional informational page related to PersonalityLab: additional info
- For user review context, see customer experience summaries: joinchargeback and Trustpilot.
Address
Registered address
THE PERSONALITY LAB (UEN 53390201X) is listed at: 13 CANBERRA DRIVE #04-26, SINGAPORE 768072.
Use this address for written correspondence if you plan to send physical documentation or a registered letter.
Visiting or escalation
If you consider in-person escalation, call ahead and request the correct contact or department; many subscription disputes are handled online or by phone.
If the vendor does not resolve a legitimate problem, escalate to your bank or consider filing a consumer complaint with the appropriate Singapore consumer protection body.