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Cancel PROSE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Prose service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Prose: Easy Method
What is Prose
Overview
Prose is a company that offers personalized hair and skin care products based on individual profiles. Customers receive custom-formulated items through one-time purchases or recurring subscriptions.
How it works
Users complete an online consultation to generate a custom formula and can choose a subscription to receive products regularly. Billing and delivery intervals are managed through the Prose account and order settings.
How to cancel Prose
Cancel via website
- Sign in to your Prose account and go to the "My Subscription" or account subscriptions page.
- If a cancel option is available, follow the on-screen steps to stop future shipments and auto-renewal.
Cancel via email and other channels
- If the website option is not available or fails, email hello@prose.com with your account details and request cancellation.
- If emails go unanswered, users report that repeated emails or contact via public channels (social media) can sometimes prompt a response.
What happens when you cancel
Subscription and shipments
Cancelling stops future shipments and turns off auto-renewal for your subscription going forward. Orders already placed or in transit are generally not affected by a cancellation.
Account and data
Cancelling a subscription does not necessarily delete your account or personal data; check account settings or contact support to request data removal. Keep a copy of any confirmation for your records.
Will I get a refund?
Official refund offers
Prose advertises a 30-day money-back guarantee on first orders (The Prose Promise™) allowing returns within 30 days for a refund or formula adjustment for qualifying purchases.
Subscription cancellation refunds
- The EULA states that cancelling a subscription takes effect at the end of the current term and that no refunds are provided for cancellation.
- Some customers report denied refunds; others obtained refunds only after persistent follow-up or filing disputes with their card issuer.
Prose plans and pricing
Pricing summary
Below are example prices converted to SGD based on USD list prices and available review data. Actual billed amounts may vary due to exchange rates and taxes.
Notes on prices
Prices are approximate and intended for comparison only. Prose does not list official SGD pricing on its primary site, so confirm costs at checkout.
| Plan | Price | Period | Features |
|---|---|---|---|
| Custom Shampoo (one-time) | ≈ SGD 45.90 | One-time purchase | Custom formula shampoo |
| Custom Shampoo (subscription) | ≈ SGD 39.00 | Monthly subscription | 15% off one-time price |
| Custom Shampoo (hair+skin subscription) | ≈ SGD 36.70 | Monthly subscription | 20% off with both hair & skin |
| Scalp Mask (subscription) | ≈ SGD 55.10 | Monthly subscription | Custom scalp mask |
| Custom Cleanser (skincare) | ≈ SGD 39.20 | One-time purchase | Custom skincare cleanser |
| Custom Serum (skincare) | ≈ SGD 86.40 | One-time purchase | Custom skincare serum |
| Custom Moisturizer (skincare) | ≈ SGD 70.20 | One-time purchase | Custom skincare moisturizer |
Your consumer rights in Singapore
General protections
Consumers in Singapore are protected against misleading business practices and unfair contract terms under consumer protection frameworks. Businesses must not misrepresent key terms.
Where to seek help
- If you believe a refund or clear renewal notice was unfair or misleading, you may contact CASE (The Consumers Association of Singapore) to seek redress.
- If unauthorised or disputed charges continue after cancellation, consider requesting a chargeback from your card issuer while retaining all supporting documents.
Customer experiences
Positive feedback
Many customers praise certain Prose formulations, noting improvements in hair condition and satisfaction with conditioners, masks, and scalp treatments.
Negative feedback
Common complaints include unexpected charges, difficulty cancelling, lack of renewal reminders, slow or unresponsive customer service, and occasional adverse skin or scalp reactions.
Documentation checklist
Essential items to collect
- Order number(s) and subscription ID
- Account email and name used for the purchase
- Payment method and transaction dates
Evidence to support claims
- Copies or screenshots of order confirmations and billing receipts
- Saved cancellation requests, email threads, and any confirmation messages
- Photos of product condition or adverse reactions, if applicable
Common mistakes
Relying on assumptions
Assuming cancellation is complete without receiving confirmation is common. Always wait for and keep a written confirmation of cancellation from Prose.
Timing and refunds
Expecting an immediate refund after cancelling a subscription is a frequent error. The EULA indicates cancellation takes effect at term end and refunds are not guaranteed for cancelled future periods.
Comparative recap
Quick comparison
This table summarises key aspects to help you decide how to proceed with cancellations, refunds, and follow-up actions.
How to use it
Use the row that matches your situation (one-time order vs subscription) to pick the recommended next step.
| Aspect | Typical outcome | Recommended action | Period |
|---|---|---|---|
| One-time purchase | Eligible for 30-day Prose Promise refund or formula adjustment | Request return within 30 days; keep proof of purchase | One-time |
| Subscription cancellation | Cancels future shipments; EULA states no refund for cancellation during term | Cancel via account or email; retain cancellation confirmation; consider chargeback only if wrongful charges continue | Monthly |
| Billing dispute | Some users report success with chargebacks after failed refunds | Gather documentation; contact bank/card issuer and CASE if needed | Monthly |
After cancelling
Follow-up steps
- Save any cancellation confirmation emails or screenshots for at least several billing cycles.
- Monitor your card or bank statements for residual or unexpected charges.
Further resources
For community reports and additional guidance, see independent write-ups and reviews.
Postclic: Cancel Prose guide
My Subscription Addiction: Prose overview
Innerbody: Prose reviews
Trustpilot: customer reviews
Address
Company address
Mailing address used in public cancellation instructions:
10 Grand Street, New York, NY 11249, United States of America
Notes
If you plan to send written cancellation requests, include all account and order details and request a written acknowledgement. Allow reasonable processing time for responses.