Cancellation Pura: Easy Method

What is Pura

Service overview

Pura is a subscription-based home fragrance system that pairs a smart diffuser with replaceable fragrance cartridges. Users can schedule and control scents remotely through the Pura app or linked services.

How subscriptions work

Pura offers recurring fragrance shipments and one-time purchases such as diffusers and cartridges. Billing is recurring for subscription cartridges and one-time for devices or single cartridge orders.

How to cancel Pura

Cancel from the website

• Email [email protected] to request cancellation; notification must be received before the next renewal.
• Cancellation is processed according to Pura’s Terms of Service; the subscription stays active until the end of the current paid term.
• Reference: Pura Terms of Service.

Cancel from the app and other platforms

• Pura app: open the app, go to "Manage Subscription" and follow the in-app cancellation flow.
• Google Play subscriptions: cancel via your Google Play account under "Subscriptions" - do not cancel by uninstalling the app.
• See app terms: Pura App Terms & Conditions.

What happens when you cancel

Access and billing

After cancellation your subscription remains active until the end of the current billing cycle or paid term. You will continue to receive access to any subscription benefits until that date.

Data and account

Pura retains account and order data under its regular policies. If you need account deletion or data questions, contact [email protected] for the specific request and timeline.

Will I get a refund?

General refund rules

• No prorated refunds or early termination refunds for canceled subscriptions in normal circumstances.
• Website returns and product refunds follow Pura’s Returns Portal processes; gift cards and sample purchases are non‑refundable.
• See refunds page: Pura Refunds & Returns.

Exceptions and timing

• App subscriptions: refunds are not issued for change of mind or dissatisfaction; refunds may be considered for technical failures or duplicate charges.
• Refund review timelines: requests may be reviewed up to 14 business days; approved refunds are typically processed within 10 - 15 days.
• Website returns: refunds are normally processed within 5 - 10 days after the return is received.

Pura plans and pricing

Pricing summary

The table below shows approximate Singapore Dollar (SGD) prices and core features from verified sources and estimates. Pura may not ship officially to Singapore; import taxes and duties are not included.

Notes on estimates

Prices are estimated via currency conversion or third‑party listings. Subscription discounts of roughly 20 - 30% have been reported.

Your consumer rights in Singapore

Legal protections

Singapore consumer protection laws such as the Consumer Protection (Fair Trading) Act may apply to online purchases made by residents in Singapore.

How this affects Pura purchases

• Pura’s policies must still comply with mandatory rights on accurate description, delivery, and remedies for defective goods.
• There is no guaranteed statutory 14‑day cooling-off right under Pura’s published terms; refunds depend on Pura’s internal policies and applicable law.

Customer experiences

Positive reports

• Some customers report successful refund and return handling via Pura’s Returns Portal.
• A January 2026 Reddit report described a smooth return and cancel experience with an extra fragrance refund exception.

Negative reports

• Complaints include slow or inconsistent shipping, unfulfilled or missing orders, and difficulty contacting customer support.
• Multiple reviews on third‑party sites cite subscriptions not cancelling properly and continuing charges.

Documentation checklist

Before you contact support

• Account email used for your Pura account and subscription details (plan, next renewal date).
• Order number(s) for recent purchases or the diffuser promotion reference if applicable.

For refunds and returns

• Proof of return (tracking number), photos of the item if reporting defects, and any communication with Pura support.
• Record the cancellation request date and retain email confirmations from [email protected].

Common mistakes

Assuming uninstall = cancel

Uninstalling the Pura app does not cancel a subscription on Pura or through platform billing (Google Play). Always cancel via the app's "Manage Subscription" or your platform subscription settings.

Missing special-promotion requirements

For discounted diffuser promotions you must cancel and return within specific windows. Missing the 30‑day return window or the 5‑day renewal notice can lead to charges at the discounted device price with no refund.

Comparative recap

Channel comparison

The table summarizes cancellation method, refund likelihood, and access after cancel by channel to help you choose the correct route.

Quick takeaway

Cancel via the same channel that billed you (website email for web subscriptions; in‑app for app subscriptions; Google Play for Play billing). Expect access to continue until the paid term ends.

After cancelling

What to expect next

Keep your cancellation confirmation email and monitor your payment method for any unexpected charges. If charges continue, contact [email protected] with timestamps and receipts.

Helpful links

• Pura Terms of Service
• Pura App Terms & Conditions
• Pura Refunds & Returns

Address

Pura corporate address

2100 Pleasant Grove Blvd, Suite 600, Pleasant Grove, Utah 84062, United States.

Support contact

Primary support email: [email protected] - use this address to request cancellations, returns, or account assistance.