Cancellation Pureflix: Easy Method

What is Pureflix

Service overview

Pureflix is a faith-based streaming service that offers Christian and family-friendly movies, series, and documentaries. It operates on a subscription model with monthly and annual options.

Where it operates

Pureflix is available worldwide through its website and through app stores on mobile devices and smart TVs. Billing may be handled directly by Pureflix or by third-party platforms (Apple App Store, Google Play).

How to cancel Pureflix

If you subscribed via the PureFlix website (web)

• Sign in to your account on the PureFlix website.
• Go to your Account or Membership page and select the option to cancel your subscription.
• Follow the on-screen prompts to confirm cancellation. Your access continues until the end of the current billing period.

If you subscribed via Apple App Store or Google Play

• App Store (iOS): Open your Apple ID / Subscriptions settings on your iPhone, iPad, or via your Apple ID on the web and cancel the PureFlix subscription there.
• Google Play (Android): Open Google Play, go to Subscriptions, find PureFlix and cancel from your Google account subscriptions settings.
• Note: PureFlix cannot cancel App Store or Google Play subscriptions for you; cancellation must be done through the platform that billed you.

What happens when you cancel

Access after cancellation

When you cancel, you will retain access to Pureflix content until the end of your current paid billing period. Streaming access stops at the period end.

Account and renewal

After cancellation the subscription will not renew at the next billing date. Your account credentials typically remain available to sign in, but paid access ends when the billing period expires.

Will I get a refund?

Standard refund policy

PureFlix states that payments are non-refundable and no refunds or credits are provided for partially used periods. Access continues until the end of the billing period after cancellation.

Exceptions and discretionary credits

• Refunds or account credits may be offered only at PureFlix’s sole discretion.
• Any discretionary credit does not create an entitlement to future credits; it is an exception, not a guaranteed remedy.

Pureflix plans and pricing

Pricing summary

The table below lists estimated SGD prices and features for common PureFlix plans. Actual charges may vary by payment provider and regional in-app pricing.

Notes on amounts

Prices are estimates derived from a USD→SGD conversion and may differ at checkout. See the official membership page for current offers.

Your consumer rights in Singapore

Applicable protections

Singapore’s consumer protection laws, such as the Consumer Protection (Fair Trading) Act, prohibit unfair or misleading trading practices.

When to seek remedies

• If you were not informed of auto-renewal or were misled about cancellation procedures, you may have recourse under local rules.
• For subscriptions billed through Apple or Google, you can also use the platform’s dispute or refund process if cancellation fails to stop billing.

Customer experiences

Positive feedback

• Users often praise the wholesome, family-friendly and faith-based content as good value.
• Some customers report satisfactory streaming performance and helpful support interactions in certain cases.

Common complaints

• Frequent criticism about a strict "no refunds" policy and unexpected renewals.
• Technical issues reported include buffering, app crashes, navigation problems, and difficulty cancelling via some apps.

Documentation checklist

What to collect before contacting support

• Subscription confirmation email or receipt showing billing dates and amount.
• Account email address and username used for PureFlix.
• Device and platform used to subscribe (Web, iOS/Apple, Android/Google Play).

What to include in a complaint or dispute

• Detailed timeline of charges and cancellation attempts.
• Screenshots of subscription settings, receipts, or error messages, if available.

Common mistakes

Not cancelling through the right platform

A common error is attempting to cancel an App Store or Google Play subscription from the PureFlix website. If the platform billed you, cancellation must be done through that platform.

Expecting automatic refunds

Many users expect prorated refunds after cancelling. PureFlix’s stated policy is no refunds for partial periods, so expecting automatic partial refunds can lead to disappointment.

Comparative recap

Quick method comparison

The table below summarizes where to cancel and what to expect based on how you were billed.

Key takeaway

Cancel via the billing platform that charged you. Expect access to continue until the period ends and refunds only at PureFlix’s discretion.

After cancelling

Checking your account

Verify that your subscription status shows cancelled and note the date when paid access will end. Keep receipts until billing stops to avoid unexpected charges.

Helpful links

• PureFlix memberships (official)
• Current USD → SGD rate (for price estimates)

Address

Company address

Affirm Entertainment, Inc. d/b/a Pure Flix, 18940 N. Pima Road, Suite 110, Scottsdale, AZ 85255, United States.

Notes

If you need further help, use the Account or Support pages on the PureFlix site. For platform-billed subscriptions, contact Apple or Google support for billing disputes.