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Cancel REFACE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Reface service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Reface: Easy Method
What is Reface
Overview
Reface is a mobile app that uses AI to swap faces in videos, GIFs and images for entertainment and personalization.
The app operates a freemium model with in-app purchases and subscriptions for premium features.
Where it’s available
Reface is available on iOS and Android app stores and via direct purchase on the Reface website.
For the Singapore App Store listing see: Reface on the App Store (Singapore).
How to cancel Reface
Cancel via App Store (iOS)
- Open your device Settings → tap your name → Subscriptions.
- Select Reface and choose Cancel Subscription.
- Note: Reface cannot cancel App Store subscriptions on your behalf.
Cancel via Google Play (Android)
- Open the Google Play app → Menu → Subscriptions → select Reface → Cancel.
- Alternatively use the Google Payments centre to manage or cancel subscriptions.
- Note: Reface cannot cancel store purchases for you; use Google Play support if required.
Cancel direct (web purchase)
- If you bought directly from Reface’s website, send an email to hello@reface.ai to request cancellation.
- Your subscription will remain active until the end of the current paid period after cancellation.
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but access to premium features continues until the end of the current paid billing period.
Renewal and billing
Once cancelled, the subscription will not renew at the next billing date. No prorating of the current period is applied by default.
Data and account status
Account data and created content usually remain in your account unless you request deletion from Reface support.
Contact hello@reface.ai for data deletion or account-specific queries after cancelling.
Will I get a refund?
Web purchases (direct)
Full refund available if cancelled within two (2) calendar days of the initial purchase for direct web purchases.
After the two-day window, purchases are final and non‑refundable for direct purchases.
App Store / Google Play purchases
- Refunds for store purchases must be requested via Apple App Store or Google Play refund processes.
- Reface cannot issue refunds for purchases processed by Apple or Google.
General refund stance
Except for the two-day direct-purchase window, payments are generally non‑refundable and non‑transferable under Reface’s stated policies.
Reface plans and pricing
Pricing summary
The app offers several one-time purchases and multiple subscription tiers (weekly, monthly, annual).
Prices shown are from Singapore listings and may vary by platform or promotional offers.
Table of known plans
| Plan | Price (SGD) | (Period) | Features |
|---|---|---|---|
| Face Swap Video | S$7.48 | One-time | Face swap video pack |
| Swap Faces | S$56.98 | One-time | Likely multiple face-swap bundle |
| Weekly (Tier 1) | S$3.48 | Weekly | Subscription, weekly access |
| Weekly (Tier 2) | S$4.48 | Weekly | Subscription, weekly access |
| Weekly (Tier 3) | S$5.98 | Weekly | Subscription, weekly access |
| Weekly (Tier 4) | S$9.98 | Weekly | Subscription, weekly access or Rediffusion |
| Face Swap & Animation | S$8.98 | One-time | Face swap and animation feature bundle |
| Monthly | S$18.48 | Monthly | Subscription, monthly access |
| Annual | S$35.98 | Annual | Subscription, annual access |
| Rediffusion | S$9.98 | One-time | Rediffusion feature |
Your consumer rights in Singapore
Key Singapore law points
Under Singapore law, digital subscription providers must offer clear terms on cancellation and refunds and deal fairly with consumers.
The Consumer Protection (Fair Trading) Act (CPFTA) provides remedies for misleading or unfair practices.
Practical steps and escalation
- If you believe terms were misleading, keep records and contact Reface first at hello@reface.ai.
- If unresolved, consider escalating to Apple/Google support for store purchases or file a complaint with CASE (Consumers Association of Singapore).
Limitations with store intermediaries
For App Store/Google Play purchases, Apple and Google follow their own refund policies which may limit direct remedies from Reface.
Chargebacks via your card issuer or payment provider are an option if other routes fail, but use them only after attempting remediation.
Customer experiences
Positive reports
Some users reported receiving refunds after querying unexpected charges, when raised directly with support or the store intermediary.
Positive outcomes appear to be case-dependent and are not guaranteed by policy.
Negative reports
Many users reported unexpected recurring charges, difficulty cancelling, and continued billing after they thought they had cancelled.
Complaints include unclear trial terms and slow or absent support responses in some cases.
Takeaway
Customer experiences are mixed; keep careful records of purchase receipts, confirmation emails and cancellation steps to improve the chance of a successful resolution.
Documentation checklist
Essentials to collect
- Purchase receipt or order confirmation email (store or web).
- Subscription ID or order number shown in the app or store account.
- Screenshots of subscription status and any cancellation confirmations.
- Payment method details (last 4 digits, date of charge).
When contacting support or CASE
- Include a clear timeline of charges and cancellation attempts.
- Attach screenshots and message logs when emailing hello@reface.ai or filing a complaint.
Common mistakes
Assuming the app can cancel store subscriptions
A common error is expecting Reface support to cancel an App Store or Google Play subscription for you.
Apple and Google require cancellations to be performed through their systems; contact them if you need help.
Missing proof of purchase
Users sometimes lack receipts or timestamps when disputing charges, which weakens their case.
Always save confirmation emails and take screenshots of subscription pages and cancellation screens.
Waiting too long for refunds
Expecting refunds outside Reface’s two-day direct-purchase window is often unsuccessful unless there are exceptional circumstances.
If you suspect deceptive practices, escalate quickly to CASE or your payment provider.
Comparative recap
Quick comparison
| Purchase method | How to cancel | Refund eligibility |
|---|---|---|
| App Store (iOS) | Cancel in device Settings → Subscriptions; Reface cannot cancel for you. | Request refund via Apple; Reface cannot issue refunds for store purchases. |
| Google Play (Android) | Cancel in Google Play → Subscriptions or via Google Payments centre. | Request refund via Google Play; Reface cannot issue refunds for store purchases. |
| Web (direct purchase) | Email hello@reface.ai to cancel; subscription stays active until period end. | Full refund available if cancelled within two (2) calendar days of initial purchase; otherwise final. |
After cancelling
Confirm cancellation
Check your store subscription screen or request written confirmation from hello@reface.ai after cancelling.
Keep the confirmation email or screenshot until the subscription period ends and you verify no further charges occur.
Helpful links
- Reface on the App Store (Singapore)
- For direct cancellation or account queries, email: hello@reface.ai
Address
Company contact
Addr Pty Ltd (service contact listed in pipeline context): 456 Elm Street, Melbourne, VIC 3000, Australia.
Support contact
Primary support and cancellation email for direct purchases: hello@reface.ai.