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Cancellation Soul: Easy Method
What is Soul
Overview
Soul is a digital app and service focused on helping individuals explore and release soul contracts through guided sessions, resources, and community features.
Core services
The platform typically offers guided content, in-app sessions and community interactions designed to support spiritual growth. Availability and features vary by plan and platform.
How to cancel Soul
Cancelling a subscription (general)
You may cancel your plan at any time. Cancellation normally takes effect at the end of the current billing cycle, so you retain access until that date.
Step-by-step cancellation (web & app stores)
- If you subscribed through the developer or website: follow the cancellation link or account settings inside the app or website. Check the app’s terms for exact steps.
- If purchased via Apple App Store: cancel via Manage Subscriptions in your iTunes/Apple ID settings on your device.
- If purchased via Google Play: cancel through Subscriptions in the Google Play app on your device.
- After cancelling, keep any confirmation emails or screenshots for your records.
What happens when you cancel
Access after cancellation
Your subscription access typically remains active until the end of the current billing period. You will not be charged again after cancellation takes effect.
Data and account retention
Account data and any saved content are handled per the service’s terms. If you need exports or copies of your data, request them before access ends or check the provider’s data policy for retention details.
Will I get a refund?
Developer refund policy
All sales are generally final once payment is made. Refunds are not routinely provided except where required by law or at the provider’s discretion (for example, duplicate charges or clear service errors).
In-app purchases and exceptions
- For purchases made through Apple or Google, refund eligibility and processes are governed by Apple and Google Play store policies.
- No automatic 14-day cooling-off right applies to digital app subscriptions in Singapore beyond what the app stores or developer choose to provide.
- If you believe an error occurred (duplicate charge, technical failure), gather proof and contact the developer and the store promptly.
Soul plans and pricing
Where to find pricing
Official plan names, billing cycles and current pricing are published on the service’s official pages. Always check the provider’s official site or app listing for up-to-date information.
Do not rely on guessed prices
This guide does not list or estimate prices. Verify costs and billing frequency directly in the app or on the official terms pages before subscribing.
Your consumer rights in Singapore
Legal overview
Under Singapore consumer law, there is generally no automatic right to cancel or obtain a refund for digital services once access has been provided.
Practical options
- Request a voluntary refund from the developer or platform.
- Contact Apple or Google for store-managed refunds if the purchase was made through them.
- Consider your payment provider’s dispute or chargeback options as a last resort, noting outcomes can vary.
Customer experiences
Positive reports
Some users have reported successfully obtaining full or partial refunds by contacting Google Play support or Apple Support and explaining their issue.
Negative reports
Other users have been denied refunds, found the developer hard to contact, or received mixed results from chargebacks. Outcomes can be inconsistent and depend on store and bank policies.
Documentation checklist
What to gather
- Order receipt or invoice from the app store or developer.
- Subscription ID or transaction reference number.
- Payment method details and statement entries showing the charge.
- Screenshots of the subscription page, billing history, and any error messages.
- Copies of any correspondence with the developer or store support.
How to use these documents
Provide them when contacting the developer, app store support, or your bank to speed up investigation and improve the chance of a favorable outcome.
Common mistakes
Failing to check the billing source
Example: Cancelling only inside the app but forgetting to stop the subscription through Apple or Google Play. Always confirm which platform processed the charge.
Missing documentation or late follow-up
Example: Not saving receipts or failing to contact support until after multiple renewals. Keep records and act quickly if you want a refund or dispute a charge.
Comparative recap
Quick comparison
| Feature | How it affects you | Refund likelihood | = period |
|---|---|---|---|
| Cancel subscription | Stops future billing; access remains until period ends. | Low (no automatic refund) | monthly / annual |
| Request refund from developer | Depends on developer discretion and evidence provided. | Variable (case-by-case) | monthly / annual |
| Store-managed refund (Apple/Google) | Store policies govern eligibility and outcome. | Variable (store decides) | monthly / annual |
| Chargeback via bank | Possible if fraud or processing error; outcomes mixed. | Mixed (depends on bank evidence) | N/A |
After cancelling
What to check immediately
Confirm cancellation in your account or app store subscription settings and keep the cancellation confirmation. Export any data you need before access ends.
Where to get more help
For terms and support details, check the provider’s official pages or the app listing:
Address
Headquarters
500 Yale Ave N, Seattle, Washington, 98109 US
Contact note
Official contact channels and support details are normally provided in the app and on the official terms pages linked above. Use those channels first for subscription and refund queries.
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.