Cancellation Soul: Easy Method

What is Soul

Overview

Soul is a health and wellness service focused on spiritual cleansing, guided meditations, workshops and healing practices designed to help users address soul contracts and emotional ties.

The service is offered under the Soul / Soul Holistic Center brand and provides digital subscriptions plus in-person or workshop experiences tied to spiritual and emotional wellbeing.

Services offered

Soul’s offerings include guided meditations, workshops and tools intended to support spiritual cleansing and emotional healing.

Subscription management, terms and related policies are set out in Soul’s published terms of service.

How to cancel Soul

If you subscribed via App Store or Google Play

• Open the App Store or Google Play on the device used to purchase the subscription.
• Go to your account/subscriptions settings and cancel the Soul subscription there.
• Important: Soul cannot cancel App Store or Google Play subscriptions on your behalf.

If you subscribed on the Web (getsoul.ai)

• Cancel via your customer portal on the website if available.
• Or email [email protected] requesting cancellation, including your account email and proof of purchase.
• Cancel at least 24 hours before the end of the current term to avoid automatic renewal charges.

What happens when you cancel

Access and renewal

After cancellation, access to paid content continues until the end of the paid period you have already paid for.

If you do not cancel at least 24 hours before the renewal date, the subscription may renew and you may be charged for the next term.

Account and data

Cancellation stops future billing but does not necessarily delete your account or personal data; review Soul’s terms for details on data handling.

If you want data removed, contact [email protected] and ask about data deletion or account closure procedures.

Will I get a refund?

Standard refund policy

• All fees are non-refundable to the fullest extent permitted by law.
• Cancelling a subscription does not automatically trigger any refund.
• Unless a separate agreement explicitly states otherwise, no refunds are provided.

Exceptions and legal rights

Any statutory rights that override a non-refund policy would depend on applicable law and specific circumstances.

If you believe you have a legal entitlement to a refund, raise the issue with [email protected] and preserve proof of purchase and communications.

Soul plans and pricing

Pricing availability

No publicly verified pricing details were found in the provided sources.

Contact Soul directly for current plan and price information.

How to request pricing

Email [email protected] or use the customer portal referenced in Soul’s terms to request exact pricing and billing options.

Your consumer rights in South Africa

Cooling-off and refund rights

There is no evidence that Soul offers a 14-day cooling-off refund right similar to some consumer cooling-off periods; the published terms state fees are non-refundable.

If you believe a statutory cooling-off right applies under South African law, you should raise it with Soul and, if needed, seek independent advice or contact consumer protection authorities.

Other rights and dispute options

Soul’s policy requires cancellation via the app platform or via email/portal; keep records of cancellation attempts and confirmations when disputing charges.

If you cannot resolve a refund or billing dispute with Soul, consider contacting relevant South African consumer protection bodies for guidance.

Customer experiences

Positive feedback

Trustpilot shows an average score of 3.7/5 based on one 5-star review praising customer service.

That single positive review highlights good support interaction for that reviewer.

Negative or limited feedback

Reviews are limited; no significant recurring negative complaints were found on Trustpilot or ProductReview South Africa in the provided sources.

Limited review volume means conclusions about overall satisfaction are constrained by small sample size.

See the Trustpilot page for the cited review: getsoul.com on Trustpilot.

Documentation checklist

Required account information

• Account email address associated with the subscription.
• Subscription ID, order number or receipt if available.
• Platform used to subscribe (App Store, Google Play, or Web).

Supporting documents

• Screenshot or PDF of the purchase receipt or bank/statement showing the charge.
• Screenshot of your subscription settings showing active subscription.
• Copies of any emails with support, including cancellation confirmations.

Common mistakes

Where users go wrong

Expecting Soul to cancel App Store or Google Play subscriptions on your behalf is a common error.

Many users also attempt to claim refunds without checking the stated non-refundable policy first.

How to avoid mistakes

Always cancel subscriptions from the platform used to subscribe (App Store / Google Play) or send a clear cancellation request to [email protected] if subscribed on the web.

Cancel at least 24 hours before renewal and keep confirmation screenshots or emails to avoid disputes.

Comparative recap

Quick comparison

The table below summarises cancellation responsibility, refund likelihood and access after cancellation for different subscription routes.

How to use the table

Use the table to determine where to cancel and what to expect regarding refunds and access.

After cancelling

Next steps

Keep proof of cancellation and any confirmation emails. Access will continue until the paid period ends.

If charges continue after cancellation, contact [email protected] immediately and provide your documentation.

Helpful links

Review Soul’s terms for full details: Soul terms.

See available customer feedback: getsoul.com on Trustpilot.

Address

Physical location

Soul Holistic Center / Soul is located at 10 Surcingle Avenue, Hout Bay, Cape Town, 7806, South Africa.

Contact

For cancellations or support email: [email protected].

For terms and conditions see: Soul terms and conditions.