Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel TRACTIVE
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Tractive service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tractive: Easy Method
What is Tractive
Service overview
Tractive provides GPS trackers and a mobile app that let pet owners view real-time location, activity and sleep data for their pets.
Subscriptions are required to use the tracking service and location history features.
How it is delivered
Tracking works via a small device paired to the Tractive app and connected to Tractive's cellular service for location updates.
Plans, coverage and features are managed through the app and Tractive account settings.
How to cancel Tractive
Cancel using the mobile app
- Open the Tractive app and sign in with the account that holds the subscription.
- Go to Account or Subscription settings, select the active plan and choose Cancel or Turn off auto-renewal.
Cancel via web or support
- Sign in at Tractive and access subscription settings to cancel or turn off renewals from your account page.
- If you cannot cancel in-app or online, contact Tractive support with your account email and order details for assistance.
What happens when you cancel
Service access after cancellation
Cancellation typically stops future renewals but does not always end access immediately.
You generally retain service until the end of the current paid billing period.
Data and device effects
Location history and account data may remain available for some time, but features tied to an active subscription (e.g., extended location history) will stop working.
Remove or power off the tracker if you no longer want it to report location after the subscription ends.
Will I get a refund?
General policy
Refund eligibility depends on Tractive's terms and your purchase channel (in‑app, website, or third party).
Tractive’s published materials do not state a universal automatic refund policy for cancellations.
Exceptions and next steps
- If you believe billing was incorrect or the service was defective, contact Tractive support and provide proof of purchase.
- For purchases made through app stores, refund rules of the store (Apple/Google) may apply instead of Tractive’s own policy.
Tractive plans and pricing
Pricing summary
The table below lists plans and the pricing information provided by Tractive, with approximate SGD conversions where noted.
Exact local pricing in Singapore may vary due to exchange rates and regional pricing policies.
Official plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic - 1‑Year (billed annually) | US$108/year (~S$145 - 150, ≈ S$12.10 - 12.50/month) | annual | Live GPS tracking, Activity & Sleep Monitoring, 24h location history |
| Basic - 2‑Year | US$144/2 years (~S$190 - 200, ≈ S$7.90 - 8.30/month) | 2 | Same as above |
| Premium - 1‑Year (billed annually) | US$120/year (~S$160 - 168, ≈ S$13.30 - 14.00/month) | annual | All Basic features, plus Family Sharing, Worldwide Coverage, 365‑day location history, GPS data export |
| Premium - 2‑Year | US$168/2 years (~S$225 - 235, ≈ S$9.40 - 9.80/month) | 2 | Same as above |
| Premium - 5‑Year | US$300/5 years (~S$405 - 420, ≈ S$6.80 - 7.00/month) | 5 | Same as above |
Your consumer rights in Singapore
Key protections to consider
Singapore consumers are covered by laws that address unfair practices and false claims; these laws may assist with disputes over service quality or misrepresentation.
Records of your purchase, terms and communications will be important if you escalate a dispute.
Practical steps in Singapore
- Keep receipts, order confirmations and screenshots of subscription terms and cancellation attempts.
- If you cannot resolve billing or refund issues with Tractive, consider contacting the Consumers Association of Singapore (CASE) for guidance on dispute resolution.
Customer experiences
Overview from user reviews
User reviews on platforms such as Trustpilot show a mix of positive and negative experiences.
Some customers praise location accuracy and device features; others report issues around billing, cancellations or support response times.
How to interpret reviews
- Use reviews to set expectations but verify official policy and your own order details before assuming refund or cancellation outcomes.
- Read recent reviews for current trends and common issues reported by other users.
See user feedback at Tractive reviews on Trustpilot.
Documentation checklist
Essential items to have ready
- Account email and login details for the Tractive account.
- Order number, purchase confirmation, date of purchase and payment method.
- Tracker device ID or serial number (if available).
- Screenshots of subscription settings, billing charges and any cancellation attempts.
Optional but helpful
- Correspondence with support, ticket numbers or reference emails.
- App store receipts (if purchased via Apple App Store or Google Play) for app-store refund requests.
Common mistakes
Assuming cancellation is immediate
A frequent error is expecting service to stop immediately after cancelling. Most subscriptions remain active until the paid period ends.
Check the end date in your subscription settings to confirm when service will cease.
Forgetting the renewal source
Another common mistake is not identifying where the subscription was billed from (Tractive website vs app store).
If billed via an app store, you may need to request the refund through that store rather than Tractive directly.
Comparative recap
Quick comparison table
| Plan | Price | Period | Key features |
|---|---|---|---|
| Basic - 1‑Year | US$108/year (~S$145 - 150) | annual | Live GPS, Activity & Sleep, 24h history |
| Basic - 2‑Year | US$144/2 years (~S$190 - 200) | 2 | Same core features, lower monthly equivalent |
| Premium - 1‑Year | US$120/year (~S$160 - 168) | annual | Premium extras: Family Sharing, Worldwide, 365‑day history |
| Premium - 2‑Year | US$168/2 years (~S$225 - 235) | 2 | Longer commitment, lower monthly equivalent |
| Premium - 5‑Year | US$300/5 years (~S$405 - 420) | 5 | Best long-term value per month |
How to choose
Pick shorter plans if you want flexibility and easier switching or cancellation near renewal dates.
Longer plans reduce average monthly cost but require a longer commitment and careful cancellation timing.
After cancelling
Immediate actions
- Confirm cancellation receipt or email and note the subscription end date.
- Remove payment details if desired and power off or unpair the tracker if you will not use it further.
Where to get more help
Review current plans or consider re-subscribing via Tractive's official plans page: Tractive Plans.
Check recent customer feedback at Tractive reviews on Trustpilot before making further decisions.
Address
Corporate address
Tractive GmbH, Randlstrasse 18a, 4061 Pasching, Austria.
Use this address for formal written correspondence related to subscriptions if required.
Final note
Keep a copy of all cancellation confirmations and transaction records until billing and access are fully resolved.
If you need additional assistance, contact Tractive support from within the app or your account settings.