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Cancellation Trackipet: Easy Method
What is Trackipet
Service overview
Trackipet is a GPS-based pet tracking service that lets owners monitor their pets' locations in real time via a subscription model.
The service pairs a hardware tracker with cloud services and a mobile app to provide location updates and related features.
How Trackipet is sold
Trackipet sells both devices (hardware) and subscription data plans, with subscriptions usually required for live tracking features.
Pricing and plans are listed on Trackipet's site and product pages; subscription plans typically auto-renew by default.
How to cancel Trackipet
Primary cancellation method
- Subscriptions auto-renew by default; to cancel you must contact Trackipet's support team.
- Trackipet's Help Center covers subscription matters; use the official support channel to request cancellation.
- Official subscription help: Trackipet Subscription Help.
App Store / Google Play / Web notes
- No separate cancellation instructions are provided for App Store or Google Play; cancellation must be done via Trackipet support.
- Do not assume App Store or Google Play cancellation will stop Trackipet billing - confirm with Trackipet support.
What happens when you cancel
Stopping auto-renewal
Cancelling via Trackipet support stops future automatic renewals for the subscription plan you hold.
Contact support to obtain confirmation that auto-renewal has been disabled for your account.
Access and account data
Specifics about continued access to paid features or data retention after cancellation are not detailed on the site.
If you need continued access or data export, ask Trackipet support when you submit the cancellation request.
Will I get a refund?
Device (hardware) returns
- Returns accepted within 30 days of receiving the order for a full refund, less shipping and handling.
- Merchandise must be in original condition and packaging; missing components may incur restocking fees up to $25.
Subscription (data plans) refunds
- Subscriptions are refundable within 30 days of purchase, subject to conditions: only up to one month’s worth and only if services unused, and only if payment within six months of call date.
- Long-term plans (≥6 months) are refundable only within 30 days of purchase. Outside these criteria, refunds are discretionary.
Trackipet plans and pricing
Pricing snapshot
Prices shown are approximate conversions to Singapore dollars (SGD) based on available data.
Actual amounts billed may vary by store or payment processor.
Plan table
| Plan | Price (SGD approx.) | Period | Features |
|---|---|---|---|
| Monthly (1-minute updates) | S$13.35 (approx.) | Monthly | 1-minute location updates, cancel anytime |
| 6-Month Plan | S$66.94 (approx.) | 6 months | 1-minute updates, prepaid savings |
| Annual Saver | S$107.13 (approx.) | Annually | 1-minute updates, best value yearly |
| 2-Year Super Saver | S$128.58 (approx.) | 2 years | 1-minute updates, prepaid extended savings |
Your consumer rights in Singapore
Cooling-off and unsolicited contracts
Singapore law generally provides a 14-day unsolicited consumer contract cooling-off period when the seller solicits you by telemarketing or outside an agreed place of business.
This cooling-off right applies in limited scenarios and is not automatic for all purchases.
Digital goods and Trackipet policy
For digital goods and apps the 14-day rule may not apply automatically; Trackipet’s own refund policies (30-day device, 30-day subscription conditions) typically exceed the baseline requirement.
Trackipet does not appear to publish Singapore-specific rights; their global policies apply uniformly.
Customer experiences
Common negative feedback
- Reports of poor battery life (for example, only lasting ~2 days) and device failures after several months with replacement or refund disputes.
- Frequent complaints about loss of GPS connectivity and inaccurate locations or live-tracking failures outside close range.
- Instances of users being charged after cancellation confirmation and difficulty obtaining responsive customer service.
Common positive feedback
- Some users praise effectiveness at locating pets, ease of attaching trackers to collars, and useful location tracking for cats.
- Reports of straightforward use and increased peace of mind for pet owners appear in positive reviews.
Documentation checklist
What to prepare before contacting support
- Account email and username associated with Trackipet.
- Order number or invoice for the device purchase, if applicable.
- Device serial number or tracker ID for hardware returns or warranty requests.
Additional useful items
- Proof of purchase (receipt or credit card statement showing the charge).
- Dates: purchase date, order received date, and any prior cancellation confirmation screenshots.
- Photos of packaging and device condition if you plan to return hardware.
Common mistakes
Assuming app-store cancellation is sufficient
Many users assume cancelling through the App Store or Google Play stops Trackipet billing; Trackipet’s FAQ says cancellation must be done via their support.
Always confirm with Trackipet support that auto-renewal has been stopped to avoid unexpected charges.
Missing required documentation or timing
Failing to provide order details, device IDs, or returning hardware outside the 30-day window can invalidate refunds or lead to restocking fees.
For subscriptions, refunds are conditional (unused service, payment within six months of call date), so clarify eligibility before expecting a refund.
Comparative recap
Quick comparison overview
This table compares key points for subscription cancellations versus device returns based on Trackipet’s published policies.
Comparison table
| Item | Subscription | Device (hardware) |
|---|---|---|
| Cancellation method | Contact Trackipet support to stop auto-renewal | Return via seller process within 30 days for refund |
| Refund window | Refundable within 30 days under conditions (unused service, up to one month refund; long-term plans refundable only within 30 days) | Returns accepted within 30 days of delivery for full refund less shipping/handling |
| Conditions | Services must be unused; payment must be within six months of call date; discretionary outside criteria | Original condition and packaging required; missing parts may incur restocking fee up to $25 |
After cancelling
Confirm cancellation
Ask for written confirmation (email or screenshot) from Trackipet support that your subscription has been cancelled and auto-renew disabled.
Keep the confirmation for at least six months in case of billing disputes.
Follow-up actions and links
- If you need to contact subscription support, use Trackipet's subscription help: Subscription Help.
- Product pages and plan details are available here: Trackipet 3 Months Free Plan and Trackipet product page.
- After cancellation, check bank or card statements and dispute any unauthorised charges with your payment provider if necessary.
Address
Company address (public)
Trackipet is associated with the following address on public records:
500 Yale Ave N, Seattle, Washington, 98109 US
Support contact reminder
For cancellations and refund requests, use the official Trackipet support channels referenced above to ensure proper handling of your request.
Keep all supporting documentation until the case is fully resolved.
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.