Cancellation Tracki: Easy Method

What is Tracki

Overview

Tracki is a small, portable GPS tracker and subscription service that provides real-time location tracking for people, pets, and possessions.

The device pairs with a subscription plan (USD-denominated) to deliver location updates and other features through Tracki’s app and backend services.

Main uses

Common uses include vehicle tracking, child or pet monitoring, and asset protection with frequent (e.g., 1-minute) update options.

Hardware is sold separately from the subscription; local sellers in Singapore may list the device price in SGD while subscriptions remain quoted in USD.

How to cancel Tracki

If you bought via Apple App Store or Google Play

• Open the App Store or Google Play on the device used to subscribe.
• Go to your account > Subscriptions (or Payments & Subscriptions) and cancel the Tracki subscription there.
• Tracki cannot cancel App Store or Google Play subscriptions on your behalf; use the store settings. See a summary: Postclic - Cancel Tracki.

If you bought directly from Tracki’s website

• There is no self-serve cancellation in the customer dashboard. You must contact Tracki Support directly.
• Contact options include Tracki Live Chat or calling/texting their international support numbers; request written confirmation of cancellation and retain it.
• If Live Chat or phone is not successful, consider sending a written notice (see Address section below) and keep proof of delivery.

What happens when you cancel

Billing and service access

When cancellation is accepted, future billing and automatic renewals are stopped for the subscription you cancelled.

Your service typically remains active until the end of the current paid billing period; you retain access for that period unless Tracki states otherwise.

Data and device implications

Location history and account data may remain under Tracki’s account policies; request a copy or deletion through support if required.

If you plan to return a device, follow Tracki’s return instructions precisely to qualify for any refund within their stated return window.

Will I get a refund?

Returns for unused or unactivated devices

• Unused and unactivated devices: eligible for return within 30 days of receipt for a full refund minus shipping & handling.
• A restocking fee up to US$25 may apply if components (packaging, accessories) are missing.

Activated devices and subscription fees

• Activated but non-defective items returned within 30 days: connection (cellular service) plan fees already paid are typically non-refundable.
• Subscription refunds: limited eligibility - requests must be within six (6) months of payment and are generally capped at a maximum of one month’s service per subscription.
• Long-term plans may receive prorated refunds if cancelled before expiry; requests outside specified criteria are discretionary.

Tracki plans and pricing

Pricing summary

Below are representative subscription and device price points drawn from available listings and references.

All subscription prices are listed by Tracki in USD; approximate SGD conversions are shown where available.

Your consumer rights in Singapore

Cooling-off and returns

Tracki’s published policy offers a 30-day window for device returns only; it does not explicitly provide a statutory 14-day cooling-off right.

Therefore, the common “14-day rights” are not stated as applicable in Tracki’s published return terms for these products.

Refund eligibility and stores

• Subscription fee refunds are limited and subject to strict eligibility (within 6 months, one-month cap, prorated for long plans).
• If you purchased through Apple or Google, store refund/consumer-rights policies apply - Tracki does not control those refunds.
• Many users may not be entitled to subscription refunds under Tracki’s policy; keep records and request exceptions in writing where necessary.

Customer experiences

Positive feedback

Some reviewers praise Tracki for reliable tracking, easy installation, broad coverage, and responsive customer help in cases like lost devices or refund requests.

Tracki also highlights many positive Amazon reviews and cases of fast subscription transfers or free replacements for battery/charging issues.

Negative feedback

Other reviews report app glitches, crashes, login problems, poor battery life, and occasional inaccuracy in location data.

Several users describe difficulty cancelling subscriptions, including missing store entries and repeated follow-ups - summarised in third-party reviews: JustUseApp reviews and Sitejabber reviews.

Documentation checklist

What to prepare before contacting Tracki

• Order number and purchase date for the device or subscription.
• Account email and device ID (if available) used with Tracki.
• Proof of purchase (receipt or card statement) and any correspondence with support.

What to keep after you cancel

• Written confirmation of cancellation (chat transcript, email, or support ticket number).
• Shipment tracking and return proof if sending the device back, plus photos of the returned items.

Common mistakes

Assuming the store can be bypassed

Example: Subscribing via the App Store and contacting Tracki to cancel - this fails because Apple/Google manage the subscription. Cancel in the store instead.

Always check which channel you used to buy the subscription before contacting Tracki.

Not retaining written confirmation

Example: Relying on a verbal assurance from support without a chat transcript or email - this makes disputes harder to resolve.

Always request and save written cancellation confirmation and any support ticket numbers.

Comparative recap

Quick comparison

The table below contrasts key points between App Store/Google Play purchases and direct Tracki website purchases.

Use the right column for the actions you need to take depending on how you purchased.

After cancelling

Follow-up actions

• Keep and store cancellation confirmation and any ticket IDs.
• If returning a device, follow Tracki’s return instructions precisely and retain shipping proof.

Helpful links

• Tracki subscription plans and FAQs: Tracki - Subscription Plans
• Third-party summary on cancelling Tracki: Postclic - Cancel Tracki
• Independent user reviews and experiences: Sitejabber - Tracki reviews

Address

Postal address for written notices

Tracki, Attn: Customer Service, 680 Central Ave, Cedarhurst, NY 11516, United States of America.

Notes on using the address

Send written cancellation requests by registered mail if Live Chat or phone attempts fail; keep proof of posting and delivery.

Combine postal notice with email or chat transcripts when possible to strengthen your record of the cancellation request.