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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Tribe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tribe: Easy Method
What is Tribe
Overview
Tribe is a community-building platform that lets creators and brands create social spaces with forums, resources, and member engagement tools.
The platform offers subscription tiers and in-app purchases for enhanced, ad-free or premium experiences in specific Tribe apps.
Where Tribe is used
Tribe is available as standalone apps (for example, sports scores and IRL experiences) and via web/direct subscriptions managed by Tribe.
Different “Tribe” apps and offerings may have separate pricing and cancellation routes; confirm the exact app or plan before proceeding.
How to cancel Tribe
If you subscribed via Apple App Store
- Open your Apple account subscription settings on your device or visit your Purchase History in Apple ID.
- Follow Apple’s subscription management and refund processes (Tribe/Tantan Tribe cannot cancel or refund App Store purchases directly).
- See the app listing for reference: Tribe: Live Sports Scores on the App Store.
If you subscribed via Google Play
- Open the Tribe app and go to Settings > Help & Feedback to contact Tribe support in-app.
- Include your Google Play order number in the message and request cancellation or a refund.
- Tribe’s Terms of Service outlines Google Play handling: Tribe Terms of Service.
If you purchased directly on the web or by Tribe
- Contact Tribe customer support (use the contact details provided in the app or on Tribe’s website).
- Tribe may allow cancellation and issue refunds within 14 days of notification, subject to their terms.
- Refunds are typically returned to the original payment method with no fees withheld.
What happens when you cancel
Access and renewal
Cancelling stops future automatic billing at the end of the current paid period unless otherwise stated.
You will generally retain access to paid features until the current billing period ends.
Data and account effects
Your Tribe account and any public content you created usually remain, but premium-only features will be disabled after expiry.
Check Tribe’s Terms of Service for details on data retention and account termination: Terms of Service.
Will I get a refund?
General policy
Tribe’s stated policy is that charges are generally non-refundable or credited only in specific cases.
Most purchases are final unless an exception applies under their terms or local law.
Exceptions and timing
- Subscription refunds may be considered if requested within 14 days of the transaction date.
- Refunds may also be required where applicable jurisdictional laws mandate them.
- App Store purchases must be handled through Apple’s refund system; Tribe cannot provide App Store refunds directly.
Tribe plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Tribe: Live Sports Scores - Ad‑Free (Monthly) | S$3.98 | Monthly | Ad‑free access to sports scores via iOS app |
| Tribe: Live Sports Scores - Ad‑Free (Annual) | S$39.98 | Annual | Ad‑free access to sports scores via iOS app |
| Tribe: Live Sports Scores - Tier 2 | S$17.98 | In‑App Purchase | Tier 2 subscription level of sports scores app |
| Tribe: Live Sports Scores - Tier 3 | S$39.98 | In‑App Purchase | Tier 3 subscription level of sports scores app |
| Tribe: Live Sports Scores - Tier 4 | S$89.98 | In‑App Purchase | Tier 4 subscription level of sports scores app |
| Tribe: Live Sports Scores - Ad‑Free Gift (monthly, various counts) | S$4.48 - 44.98 | Monthly | Ad‑Free gift packs in varying quantities |
| Tribe IRL - Monthly Subscription | S$34.98 | Monthly | Access to IRL social experience rewards platform |
Notes on pricing accuracy
Prices are sourced from the Singapore App Store listings as of late Feb 2026 and may change.
Ensure you match the exact Tribe app and plan before requesting cancellation or refunds.
Your consumer rights in Singapore
Key legal protections
The Consumer Protection (Fair Trading) Act (CPFTA) allows consumers to seek remedies for services not performed with reasonable care or within a reasonable time.
Consumers may be entitled to remedies if the digital service is defective, fails, or repeatedly malfunctions.
Practical steps if you have a dispute
- Document the issue (crashes, missing features, downtime) and contact Tribe support first.
- If unresolved, consider lodging a complaint with CASE (Consumers Association of Singapore) or seeking alternative dispute resolution.
- Applicability depends on whether the service falls under CPFTA or other frameworks; outcomes vary by case.
Customer experiences
Positive feedback
Users have praised Tribe (Tribe: Live Sports Scores) for wide sports coverage, fast live updates, and customizable notifications.
Earlier reviews noted detailed updates and good customer support prior to recent issues.
Negative feedback
- Reports of frequent crashes, instability, slow performance, and intrusive ads.
- Long‑time users report that updates adding ads led to bugs and reduced reliability.
- Complaints include malfunctioning features such as notification problems and inability to mute games.
Documentation checklist
What to prepare before contacting support
- Purchase receipt or order confirmation (email or screenshot).
- Subscription/order number (App Store order ID or Google Play order number).
- Date of purchase and the email/account used for the purchase.
Supporting evidence to include
- Screenshots or screen recordings showing the issue (crashes, missing features, ads).
- Any correspondence with Tribe support and timestamps of failed attempts to resolve.
Common mistakes
Mistaking where you purchased
Users often try to get refunds from Tribe for App Store purchases; however, Apple handles App Store refunds and Tribe cannot process them directly.
Always confirm whether the charge came from Apple, Google Play, or directly from Tribe before contacting support.
Missing required details
Requests without an order number, receipt, or clear timestamp are slower to resolve or may be declined.
Provide clear evidence and the exact order ID to speed up cancellation or refund reviews.
Comparative recap
Quick comparison
| Purchase channel | How to cancel | Refund possibility |
|---|---|---|
| Apple App Store | Use Apple subscription settings / Purchase History. Tribe cannot cancel directly. | Refunds handled by Apple; Tribe cannot issue App Store refunds. |
| Google Play | Contact Tribe support in-app (Settings > Help & Feedback) and provide Google Play order number. | Tribe may consider refunds; provide order number and details for evaluation. |
| Web / Direct to Tribe | Contact Tribe customer support directly to request cancellation. | Refunds may be issued if requested within 14 days or where local law applies; returned to original payment method. |
Takeaway
Know your purchase channel first; this determines who can cancel and who can refund.
Keep receipts and order IDs; they are essential for any refund or dispute.
After cancelling
Immediate next steps
- Confirm cancellation via email or account subscription page and retain the confirmation.
- Monitor the subscription end date to ensure billing has stopped.
Helpful links
- Tribe Terms of Service: https://www.tantantribe.com/terms-of-service
- Tribe: Live Sports Scores (App Store listing): https://apps.apple.com/sg/app/tribe-live-sports-scores/id1072654993
- Tribe IRL (App Store listing): https://apps.apple.com/sg/app/tribe-irl/id6447587069
Address
Tribe Singapore office
11 Beach Road, #03-01, Singapore 189675.
Contact reminders
Use the in-app Help & Feedback or the contact route provided in Tribe’s Terms of Service when requesting cancellations or refunds.