Cancellation Tribe: Easy Method

What is Tribe

Overview

Tribe is a community-building platform that lets creators and brands create social spaces with forums, resources, and member engagement tools.

The platform offers subscription tiers and in-app purchases for enhanced, ad-free or premium experiences in specific Tribe apps.

Where Tribe is used

Tribe is available as standalone apps (for example, sports scores and IRL experiences) and via web/direct subscriptions managed by Tribe.

Different “Tribe” apps and offerings may have separate pricing and cancellation routes; confirm the exact app or plan before proceeding.

How to cancel Tribe

If you subscribed via Apple App Store

• Open your Apple account subscription settings on your device or visit your Purchase History in Apple ID.
• Follow Apple’s subscription management and refund processes (Tribe/Tantan Tribe cannot cancel or refund App Store purchases directly).
• See the app listing for reference: Tribe: Live Sports Scores on the App Store.

If you subscribed via Google Play

• Open the Tribe app and go to Settings > Help & Feedback to contact Tribe support in-app.
• Include your Google Play order number in the message and request cancellation or a refund.
• Tribe’s Terms of Service outlines Google Play handling: Tribe Terms of Service.

If you purchased directly on the web or by Tribe

• Contact Tribe customer support (use the contact details provided in the app or on Tribe’s website).
• Tribe may allow cancellation and issue refunds within 14 days of notification, subject to their terms.
• Refunds are typically returned to the original payment method with no fees withheld.

What happens when you cancel

Access and renewal

Cancelling stops future automatic billing at the end of the current paid period unless otherwise stated.

You will generally retain access to paid features until the current billing period ends.

Data and account effects

Your Tribe account and any public content you created usually remain, but premium-only features will be disabled after expiry.

Check Tribe’s Terms of Service for details on data retention and account termination: Terms of Service.

Will I get a refund?

General policy

Tribe’s stated policy is that charges are generally non-refundable or credited only in specific cases.

Most purchases are final unless an exception applies under their terms or local law.

Exceptions and timing

• Subscription refunds may be considered if requested within 14 days of the transaction date.
• Refunds may also be required where applicable jurisdictional laws mandate them.
• App Store purchases must be handled through Apple’s refund system; Tribe cannot provide App Store refunds directly.

Tribe plans and pricing

Pricing table

Notes on pricing accuracy

Prices are sourced from the Singapore App Store listings as of late Feb 2026 and may change.

Ensure you match the exact Tribe app and plan before requesting cancellation or refunds.

Your consumer rights in Singapore

Key legal protections

The Consumer Protection (Fair Trading) Act (CPFTA) allows consumers to seek remedies for services not performed with reasonable care or within a reasonable time.

Consumers may be entitled to remedies if the digital service is defective, fails, or repeatedly malfunctions.

Practical steps if you have a dispute

• Document the issue (crashes, missing features, downtime) and contact Tribe support first.
• If unresolved, consider lodging a complaint with CASE (Consumers Association of Singapore) or seeking alternative dispute resolution.
• Applicability depends on whether the service falls under CPFTA or other frameworks; outcomes vary by case.

Customer experiences

Positive feedback

Users have praised Tribe (Tribe: Live Sports Scores) for wide sports coverage, fast live updates, and customizable notifications.

Earlier reviews noted detailed updates and good customer support prior to recent issues.

Negative feedback

• Reports of frequent crashes, instability, slow performance, and intrusive ads.
• Long‑time users report that updates adding ads led to bugs and reduced reliability.
• Complaints include malfunctioning features such as notification problems and inability to mute games.

Documentation checklist

What to prepare before contacting support

• Purchase receipt or order confirmation (email or screenshot).
• Subscription/order number (App Store order ID or Google Play order number).
• Date of purchase and the email/account used for the purchase.

Supporting evidence to include

• Screenshots or screen recordings showing the issue (crashes, missing features, ads).
• Any correspondence with Tribe support and timestamps of failed attempts to resolve.

Common mistakes

Mistaking where you purchased

Users often try to get refunds from Tribe for App Store purchases; however, Apple handles App Store refunds and Tribe cannot process them directly.

Always confirm whether the charge came from Apple, Google Play, or directly from Tribe before contacting support.

Missing required details

Requests without an order number, receipt, or clear timestamp are slower to resolve or may be declined.

Provide clear evidence and the exact order ID to speed up cancellation or refund reviews.

Comparative recap

Quick comparison

Takeaway

Know your purchase channel first; this determines who can cancel and who can refund.

Keep receipts and order IDs; they are essential for any refund or dispute.

After cancelling

Immediate next steps

• Confirm cancellation via email or account subscription page and retain the confirmation.
• Monitor the subscription end date to ensure billing has stopped.

Helpful links

• Tribe Terms of Service: https://www.tantantribe.com/terms-of-service
• Tribe: Live Sports Scores (App Store listing): https://apps.apple.com/sg/app/tribe-live-sports-scores/id1072654993
• Tribe IRL (App Store listing): https://apps.apple.com/sg/app/tribe-irl/id6447587069

Address

Tribe Singapore office

11 Beach Road, #03-01, Singapore 189675.

Contact reminders

Use the in-app Help & Feedback or the contact route provided in Tribe’s Terms of Service when requesting cancellations or refunds.