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Cancel TRUVISION
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Truvision service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Truvision: Easy Method
What is Truvision
Overview
Truvision is a wellness company that offers nutritional supplements and subscription services for health and weight management. The service commonly operates on a recurring subscription model for product deliveries and digital access.
Service model
Subscriptions can include base products and optional add-ons or apps managed through the platform. Some offerings are distributed via mobile apps such as the iOS app listed in the Singapore App Store.
How to cancel Truvision
Cancel via Web / Help Centre
- Sign in to your Truvision account and open the Help Centre or subscription management page.
- Find the subscription or add‑on you want to cancel and choose Cancel; follow on‑screen prompts to confirm.
- Cancelling an add‑on may offer an immediate stop or a stop at the next billing date - select the option you prefer.
Cancel via app stores and other channels
- If you subscribed through Apple or Google, cancellation may be handled by the App Store / Google Play subscriptions settings.
- The Help Centre does not specify App Store / Google Play procedures for Singapore; if you used those stores, check your Apple/Google subscription settings directly.
What happens when you cancel
Access and renewals
You can cancel anytime. After cancelling a platform subscription, access generally remains until your next anniversary or the end of the paid period unless you chose an immediate stop for add‑ons.
Add‑on cancellations may allow immediate termination or stopping at next billing - confirm when you cancel.
Data and account effects
After terminating a platform subscription you may lose account data. If you want a copy of your data, request a download before cancelling.
Plan termination can remove access to features, history, and stored settings once the service ends.
Will I get a refund?
Short window refund policy
If you cancel within 5 days of adding an app or add‑on, Truvision’s Help Centre states you are eligible for a full subscription refund issued as credits.
Refunds within this window are provided in platform credits rather than immediate cash refunds.
Refunds after 5 days and exceptions
- After 5 days, refunds are only available for major service disruption or if described functionality is unavailable.
- Such refunds are prorated (minimum of 1 day) and issued as credits; credits are redeemable on the platform or paid out to your payment method 30 days after issuance.
- For recalled dietary supplement products with unapproved ingredients, authorities urged consumers to return items for a full refund; return shipping may be paid by the consumer.
- General unopened, resalable product returns may be subject to a 90% refund policy within 30 days per the company terms.
Truvision plans and pricing
Where to check pricing
There is no publicly available SGD pricing for Truvision subscription services on the official help pages or App Store listing for 2025/2026.
To get exact plan prices for Singapore, contact the official local distributor or reseller or check the official pricing page.
Official pricing page
See the official Truvision pricing and plans page for current offerings and details: Truvision pricing (Help Centre).
Your consumer rights in Singapore
Refund and returns under local context
Singapore consumer protection allows sellers to set refund policies; if a seller clearly states "no refund," legal recourse may be limited in many cases.
Some consumers report chargeback via credit card as a possible remedy when refunds are refused, but outcomes vary by bank and case.
Cooling-off and health product rules
Cooling‑off rights for health or supplement products are not clearly mandated under Singapore law and often depend on the seller’s stated policy.
Company policies (for example, a 90% return within 30 days for unopened resalable products) are typically company‑driven rather than statutory rights.
Customer experiences
Positive feedback
Some users report satisfaction with products and note positive experiences in individual cases. Business profiles sometimes show favorable ratings.
The iOS App listing for TruVision TVRmobile is available in the Singapore App Store for app access information: TruVision TVRmobile (App Store).
Negative feedback and common complaints
Frequent complaints include billing and collections issues, difficulty cancelling, poor customer support, and perceived non‑performing products.
There have also been recall notices for certain supplement products containing unapproved ingredients; such incidents prompted return and refund procedures in affected cases.
Documentation checklist
Before you start cancellation
- Account email and username used for the subscription.
- Order number(s) or subscription ID(s) for the current plan and any add‑ons.
- Payment method details (last 4 digits of card, PayPal email, or app store account ID).
When requesting refunds or returns
- Clear cancellation confirmation screenshots or emails.
- Receipts or transaction dates showing purchase timestamps (important for 5‑day window).
- Photos and batch numbers for physical product returns or recall cases.
Common mistakes
Assuming cancellation is immediate
Some customers assume cancelling always stops future charges immediately. In many cases access continues until the next billing anniversary unless an immediate stop is selected for add‑ons.
Always confirm the cancellation end date in the confirmation message to avoid unexpected renewals.
Missing the short refund window
Not requesting a refund within the 5‑day window after adding an app or add‑on often removes eligibility for a full credit refund.
Keep proof of purchase and act quickly if you plan to request a refund within that period.
Comparative recap
Quick comparison
| Feature | Details | Notes |
|---|---|---|
| Cancellation availability | Anytime | Access typically continues until next anniversary; add‑ons can be stopped immediately or at next billing. |
| Full refund | 5 days | Full subscription refund in credits if cancelled within 5 days of adding app/add‑on. |
| Refund after grace period | Prorated | Only for major disruptions or non‑functioning features; prorated, minimum 1 day; credits issued and redeemable or paid out after 30 days. |
| Physical product returns | 30 days | Unopened resalable products may qualify for up to 90% refund per company terms; recall cases handled separately. |
After cancelling
Follow-up steps
Save cancellation confirmations and check that your payment method is no longer being charged on the next billing date.
If you need a copy of your account data, request a download before access is removed.
Useful links and where to get help
Official pricing and subscription help: Truvision Help Centre - Pricing.
App listing (for app‑specific subscription details): TruVision TVRmobile on App Store.
Address
Company contact (use official channels)
Contact Truvision through their official Help Centre for account or subscription support; refer to the pricing/help page for contact options.
Local distributor and reseller inquiries
For Singapore pricing and distribution questions, contact the official local distributor or reseller listed on the company’s channels. Check the Help Centre link above for official guidance.