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Cancellation Umax: Easy Method
What is Umax
Service overview
Umax is a subscription-based app that offers personalised appearance, styling and face analysis tools. It operates on recurring subscriptions that unlock full features for the billing period purchased.
How it is distributed
UMax is available as a website/direct purchase and as mobile apps on iOS (Apple App Store) and Android (Google Play). Purchase and cancellation rules differ by where you subscribed.
How to cancel Umax
Cancel web (direct) subscriptions
- Contact UMax customer support or use any cancellation link sent to you after purchase to stop automatic renewal.
- Do not rely on deleting the app or deleting your account to stop renewals; those actions do not necessarily cancel a web subscription.
Cancel subscriptions bought via app stores
- iOS (App Store): Cancel through your Apple ID subscription settings at least 24 hours before the current period ends. UMax cannot cancel App Store subscriptions for you.
- Android (Google Play): Cancel via Google Play > Subscriptions at least 24 hours before the next billing cycle. UMax cannot cancel Google Play subscriptions for you.
What happens when you cancel
Access after cancellation
If you successfully cancel a paid subscription, you typically retain access to paid features until the end of the current billing period.
Automatic renewals stop at the next renewal date once cancellation is processed.
Account and data considerations
Cancelling a subscription does not automatically delete your account or personal data. Check UMax support or account settings for any separate account deletion process.
Keep any confirmation emails or screenshots of cancellation as proof you requested termination.
Will I get a refund?
UMax website (direct) purchases
- Web purchases are final by default, but UMax may issue refunds within 30 days in limited circumstances.
- Refunds are possible if significant technical failures prevent use, or if you report no visible results after following the personalised plan for at least 14 consecutive days, with supporting proof.
- UMax’s Money-Back Guarantee summarises these limited exceptions and requires proof and a request within 30 days. See the official guarantee for details: UMax Money-Back Guarantee.
App Store and Google Play purchases
- Purchases made through Apple or Google are subject to the respective store refund policies.
- UMax directs users to request refunds from the store used to buy the subscription; UMax cannot directly control store refunds. See an independent guide: Cancellation guide (Postclic).
Umax plans and pricing
Overview of available plans
Below are the pricing entries sourced from the verified app listing information for Singapore. In-app promotions may vary over time.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| MOG Looksmaxxing Weekly | S$9.98 | Weekly | Full access via weekly subscription |
| MOG Looksmaxxing Monthly | S$29.98 | Monthly | Full access via monthly subscription |
| MOG Looksmaxxing Yearly (S$59.98) | S$59.98 | Yearly | Full access via annual subscription (variant 1) |
| MOG Looksmaxxing Yearly (S$69.98) | S$69.98 | Yearly | Full access via annual subscription (variant 2) |
Your consumer rights in Singapore
Cooling-off and digital content
Under Singapore law (Consumer Protection (Fair Trading) Act), consumers generally have protections for unfair practices and a 14-day cooling-off period in certain cases.
However, cooling-off rules may not apply to digital content that is consumed immediately after purchase. Applicability depends on how the service was delivered and whether the content was used.
When statutory rights apply
A seller’s “final sale” policy does not automatically override statutory rights in Singapore if the digital service was not delivered or is defective.
If UMax fails to deliver the service or it is defective, you may rely on statutory remedies under Singapore consumer protection laws; consider keeping evidence and seeking advice from local consumer protection bodies where needed.
Customer experiences
Positive feedback
- Some users report helpful styling tips, face analysis and confidence gains when using the app’s guidance.
- Individual testimonials note practical suggestions and improvements in appearance routines (see user reviews: JustUseApp reviews).
Negative feedback
- A significant portion of reviews are negative, citing mandatory referrals, paywalls, crashes and scanning failures.
- Common complaints include perceived inaccuracy of ratings and poor customer support (see aggregated user feedback: JustUseApp reviews).
Documentation checklist
Proof to gather before requesting cancellation or refund
- Order confirmation, receipt or subscription invoice from the website or app store.
- Screenshots of your active subscription in Apple ID or Google Play subscriptions (if applicable).
- Evidence of technical failures: screenshots, timestamps, error messages and any steps you took to troubleshoot.
- Records showing you followed the personalised plan for at least 14 consecutive days (dates, screenshots, progress logs) if claiming "no visible results."
- Copies of any messages or support requests sent to UMax and the responses received (if any).
Common mistakes
Assuming deleting the app cancels a subscription
Many users delete the app and assume billing stops. Deleting the app does not cancel web or store subscriptions; you must cancel through the proper channel.
Waiting too late to cancel or request a refund
Waiting until the last day can cause missed deadlines: App stores generally require cancellation at least 24 hours before renewal, and UMax’s refund window requires requests within 30 days for web purchases.
Also avoid asking UMax to cancel an App Store or Google Play subscription on your behalf; those stores control those subscriptions.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund approach | Access after cancel |
|---|---|---|---|
| Web (UMax site) | Contact UMax support or use cancellation link provided by UMax | Final by default; possible within 30 days for technical failure or no results after 14 days with proof | Access until end of current billing period |
| iOS (App Store) | Cancel via Apple ID > Subscriptions (at least 24 hours before period ends) | Refunds handled by Apple (request via App Store) | Access until end of current subscription period |
| Android (Google Play) | Cancel via Google Play > Subscriptions (at least 24 hours before renewal) | Refunds handled by Google Play (request via Google Play) | Access until end of current subscription period |
After cancelling
Immediate actions
- Save the cancellation confirmation email or take a screenshot of the cancellation screen.
- Verify in the relevant store (Apple/Google) that the subscription status is “Cancelled” or “Expires on [date].”
Where to get help and further information
- UMax Money-Back Guarantee and policy details: UMax Money-Back Guarantee.
- General step-by-step cancellation guide and additional notes: Postclic cancellation guide.
- User experiences and report summaries for additional context: JustUseApp reviews.
Address
Official address availability
No public physical mailing address for UMax cancellations was found in the available sources. Official contact and refund procedures are handled via the website, app stores or UMax support channels.
How to contact if you need to escalate
Use the UMax Money-Back Guarantee page for details on refunds and official policy: UMax Money-Back Guarantee.
If you purchased through Apple or Google, use Apple/Google support channels for store-level refund or subscription issues.
Similar cancellation services
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Umax subscription purchased directly from the website, contact UMax customer support or use the cancellation link sent to you after purchase. Make sure to keep proof of your cancellation request.
If you subscribed through the Apple App Store, you need to cancel your subscription via your Apple ID settings at least 24 hours before the current billing period ends. Remember to keep a record of your cancellation.
After canceling your Umax subscription, you will retain access to the paid features until the end of the current billing period. Automatic renewals will stop on the next renewal date.
Refunds for Umax subscriptions are generally not issued, but you may request one within 30 days if you experience significant technical failures or no visible results after following the plan for at least 14 days, with proof.
Cancelling your Umax subscription does not automatically delete your account. To delete your account, check UMax support or your account settings for the specific deletion process and keep proof of your cancellation.