Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel UNIVERSE
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Universe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Universe: Easy Method
What is Universe
Overview
Universe is a website-building and event ticketing platform that offers subscription plans, one-time purchases, and tools for creating mobile-optimized sites and selling tickets.
Key functions
It supports in-app subscriptions on iOS and Android, and direct purchases via the web. Billing and refund rules differ depending on where you bought the product.
How to cancel Universe
Cancel via App Store (iOS)
- Open your Apple ID account settings on your iPhone, iPad or at reportaproblem.apple.com.
- Find the Universe subscription and turn off auto-renew at least 24 hours before the trial or billing cycle ends.
- Note: deleting the app does not cancel the subscription.
Cancel via Google Play (Android) and Web
- Google Play: Open Google Play > Subscriptions and turn off auto-renew at least 24 hours before the trial or current billing period ends.
- Web / External purchases: Subscriptions bought on the website cannot be cancelled via app stores. Contact support (for subscriptions or pay-as-you-go with minimum spend) to request cancellation; for subscription plans email support@universeapps.limited.
- Important: deleting the app does not cancel web or in-app subscriptions.
What happens when you cancel
Access and renewals
When you cancel a subscription, auto-renewal is turned off and the subscription will not charge again after the current period ends.
In most cases you retain access to paid features until the current paid period or trial expires.
Data and account
Your site content, tickets and account data typically remain unless you delete them; cancelling a subscription does not automatically remove your content.
If you need data export or deletion, contact support to confirm how long your data is retained and the next steps.
Will I get a refund?
Event tickets and organizer policies
Refund and cancellation policies for event tickets are set by the event organizer. If the organizer has no policy, buyers may request a refund at least 24 hours before event start.
Service charges and processing fees are commonly non-refundable.
Subscriptions and platform rules
- In-app subscriptions (App Store / Google Play): refunds must be requested through Apple or Google and are subject to their policies.
- Web subscriptions: web-based purchases are generally non-refundable and non-exchangeable unless stated otherwise or required by law.
- Host-approved refunds via Universe Payments are typically processed in about one week; Stripe refunds are arranged between buyer and seller.
Universe plans and pricing
Plans summary
Below are example prices captured for the Singapore App Store listing. Use your receipt to confirm exact charges and currency.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Universe Pro (Monthly) | S$34.98 | Monthly | Full Pro access for 1 site |
| .COM Domain | S$4.48 | One-time | Purchase .com domain |
| Track Views x1 | S$3.98 | One-time | Track views add-on |
| Hide Brand | S$3.98 | One-time | Remove Universe branding |
Your consumer rights in Singapore
Relevant laws
Consumers in Singapore are generally protected by the Consumer Protection (Fair Trading) Act and the Unfair Contract Terms Act, which aim to prevent misleading or unfair contract terms.
Practical steps under local law
- If a ticket or subscription term is misleading or unconscionable, you may challenge it under Singapore law.
- Enforcement often requires lodging a complaint (e.g., Small Claims Tribunal) or seeking advice from consumer protection agencies.
Customer experiences
Positive feedback
Some users praise individual support agents for quick, courteous help with booking mistakes, venue changes and rescheduling due to illness.
Positive reports note professional handling and satisfactory results in certain support interactions.
Negative feedback
Other users report slow or unresponsive customer service, unresolved support requests, and difficulty obtaining refunds or changes.
Common complaints include repeated requests for documentation, perceived opaque policies, and dissatisfaction with partial refunds.
Documentation checklist
What to gather before contacting support
- Order number, subscription receipt or app store purchase receipt (Apple/Google)
- Event name, date and ticket details (seat, order ID)
- Any organizer refund policy shown at purchase
- Screenshots of errors, confirmation emails, or billing history
- Clear statement of the remedy you want (refund, credit, cancellation)
Extra documentation for disputes
- All communication history with Universe and the organizer
- Proof of special needs or medical documentation if relevant to a refund request
- Payment method info and bank/processor transaction IDs if available
Common mistakes
Deleting the app instead of cancelling
Many users assume deleting the Universe app cancels subscriptions. It does not - subscriptions must be cancelled via Apple ID, Google Play, or by contacting support for web purchases.
Missing timing windows
Another common error is waiting until the last minute. App Store and Google Play require cancellation at least 24 hours before trial or billing cycle end to prevent auto-renewal.
Comparative recap
Quick comparison
Use this table to compare cancellation and refund routes depending on where you purchased Universe services.
Table overview
| Feature | App Store (iOS) | Google Play (Android) | Web / External purchase |
|---|---|---|---|
| How to cancel | Cancel via Apple ID account settings; turn off auto-renew. | Cancel via Google Play Subscriptions; turn off auto-renew. | Contact Universe support or email support@universeapps.limited to cancel web subscriptions. |
| Refund route | Request refund from Apple; subject to Apple policy. | Request refund from Google; subject to Google policy. | Web subscriptions typically non-refundable; event ticket refunds depend on organizer. |
| Timing requirement | Turn off auto-renew at least 24 hours before trial or billing cycle ends. | Turn off auto-renew at least 24 hours before trial or billing cycle ends. | Follow organizer policy; if none stated, request refund at least 24 hours before event for tickets. |
| Effect of deleting app | Deleting the app does not cancel the subscription. | Deleting the app does not cancel the subscription. | Deleting the app does not cancel web purchases or subscriptions. |
After cancelling
Follow-up actions
Keep receipts and confirmation of cancellation. Monitor your payment method for any unexpected charges after the billing cycle ends.
Helpful links and contacts
- Universe on the App Store: Universe - App Store (SG)
- Support email for web subscriptions and account issues: support@universeapps.limited
Address
Physical address
1919 1st Street
Contact note
If you need official receipts or account records, request them from support and retain copies for consumer disputes or claims.