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I hereby notify you of my decision to terminate the contract relating to the Veo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Veo: Easy Method
What is Veo
Overview
Veo is a sports video analytics platform that records, processes, and analyses team performance using AI-driven tools.
The service operates on subscription plans that provide credits, processing quality levels, and support tiers for teams and organisations.
Primary uses
Coaches and clubs use Veo to capture matches, generate highlights, and access editing and analysis features.
Subscriptions control processing quality, credits, and commercial licensing for usage and distribution.
How to cancel Veo
Cancel via Help Center (recommended)
- Clubhouse Admin submits a cancellation request via Veo Help Center: "Submit a request".
- Choose category "Subscription management & Payment and billing" then select "Subscription cancellation" and submit the form.
- Provide your account email, subscription details, and reason for cancellation in the request.
Other cancellation methods
- Contact Veo support by email as stated in the Terms to unsubscribe the Customer Account.
- If you subscribed through Apple or Google Play, manage and cancel the subscription via Apple’s or Google Play’s subscription pages or "Report a Problem".
What happens when you cancel
Access and renewals
When you cancel, the subscription stays active until the end of the current billing period; there will be no further automatic renewals.
Add-ons remain active until they expire and recording access continues according to Veo’s storage and access policy.
Reactivation and effects
Once canceled, the subscription cannot be reactivated; to resume service you must purchase a new plan.
Termination may take effect the day after the last day of the subscription period for some contract terms; check the response from support for your account-specific date.
Will I get a refund?
Refund windows and conditions
Veo provides a right to cancel within 30 days from subscription activation (but no later than 270 days after order) under their Terms & Conditions.
If a Veo Camera was purchased together, cancellation may cover both items starting from subscription activation but no later than 12 months after camera delivery.
Refund process and exceptions
- Refunds are processed within 30 days of receiving the cancellation request, conditional on return of the camera or proof of return when applicable.
- Subscription fees are generally non-refundable; prepaid periods will not be repaid upon cancellation except as covered by the specific 30-day cancellation right.
- If you purchased via Apple App Store or Google Play, refunds are subject to Apple/Google policies and are handled by those platforms.
Veo plans and pricing
Pricing table
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Veo 3.1 Basic (yearly billed) | ≈ S$32.27/month | annual | 8,400 credits/year (~700 credits/month), up to 1080p, standard quality, basic editing tools, video with sound effects |
| Veo 3.1 Professional (yearly billed) | ≈ S$53.87/month | annual | 14,400 credits/year (~1,200 credits/month), up to 1080p, advanced quality, commercial license, priority support |
| Veo 3.1 Business (yearly billed) | ≈ S$107.87/month | annual | 30,000 credits/year (~2,500 credits/month), up to 1080p, advanced quality, commercial license, expert support |
| Veo 3 Basic (monthly) | ≈ S$40.37/month | monthly | 5,000 credits/month, 1080p resolution, standard processing |
| Veo 3 Plus (monthly) | ≈ S$80.87/month | monthly | 12,000 credits/month, priority processing, lip-sync support |
| Veo 3 Pro (monthly) | ≈ S$135.87/month | monthly | 22,000 credits/month, commercial rights, priority support |
| Veo 3.2 Basic | ≈ S$26.87/month | monthly | 1,990 credits (~79 fast generations), guided prompts, standard speed |
| Veo 3.2 Pro | ≈ S$43.09/month | monthly | 3,990 credits (~159 fast gens, 22 high-quality), priority support |
| Veo 3.2 Max | ≈ S$64.70/month | monthly | 5,990 credits (~239 fast gens, 33 high-quality), highest priority, dedicated support |
| Veo 3 AI Generator - Basic | ≈ S$12.83/month | monthly | 400 credits (~20 videos/month), no watermark, commercial rights |
| Veo 3 AI Generator - Pro | ≈ S$26.33/month | monthly | 1,600 credits (~80 videos/month), priority support |
| Veo 3 AI Generator - Team | ≈ S$66.82/month | monthly | 5,000 credits (~250 videos/month), advanced controls |
| Veo 3 AI Generator - Max | ≈ S$100.58/month | monthly | 10,000 credits (~500 videos/month), ultra-fast queue |
Notes and where to check live pricing
Prices above are approximate conversions from USD using an estimated rate; verify live Singapore pricing with Veo’s official pricing pages.
Official pricing pages: Veo pricing and dashboard pricing.
Your consumer rights in Singapore
General position
Veo’s Terms offer a 30-day cancellation/refund right from subscription activation, which is more generous than many standard cooling-off periods.
This right is subject to conditions in the Terms and may be narrower than local statutory remedies for defective goods or services.
Refund conditions and platform purchases
- Refunds for bundled camera purchases are conditional on returning the camera; shipping costs typically fall to the consumer unless the product is defective.
- Prepaid subscription periods are not refundable beyond the specific cancellation window; consumers cannot reclaim unused prepaid time otherwise.
- Subscriptions purchased via Apple App Store or Google Play are governed by those platforms’ refund processes.
Customer experiences
Positive feedback
No positive user reviews specifically for Singapore were found on the monitored review platforms at this time.
Individual experiences may vary by team size, setup, and expectations for video quality and support.
Negative feedback and common issues
- Reports of poor video quality: blurry output not meeting expected 4K/1080p standards.
- Complaints about customer service: long response times, unresolved tickets, and some users initiating chargebacks.
- Functional problems: cameras failing to register, boot-looping, charging or recording failures, and app connectivity issues.
Documentation checklist
Essential items to include in your cancellation request
- Account email and Clubhouse Admin name.
- Subscription plan name and billing period (invoice/order number if available).
- Reason for cancellation and desired termination date.
Items for refunds or camera returns
- Proof of purchase (receipt or order confirmation).
- Camera serial number and photos if reporting defects.
- Return tracking number or proof of postage when returning hardware.
- Any correspondence with support and screenshots of errors or quality issues.
Common mistakes
Not using the correct cancellation path
Many users try to cancel in-app or by email without following the Help Center process; this can delay or prevent proper cancellation.
Always submit through the Help Center category for "Subscription cancellation" or follow the support instructions in your account correspondence.
Expecting automatic refunds for prepaid periods
Assuming prepaid months will be refunded is a common error; Veo’s Terms state subscription fees are non-refundable except under the specific 30-day cancellation right.
If you purchased via Apple/Google, failing to request a refund through the platform’s process can delay reimbursement.
Comparative recap
Quick comparison
| Method | How to cancel | Refund possible? | Effect on access | Period |
|---|---|---|---|---|
| Web (Help Center) | Submit "Subscription cancellation" via Help Center form | Possible within 30-day window; conditional on returns | Active until end of billing period; add-ons until expiry | N/A |
| Contact support (Terms) | Email support as per Terms to unsubscribe account | Possible within 30-day window; prepaid non-refundable otherwise | Termination effective after current period; prepaid non-refundable | N/A |
| App Store / Google Play | Cancel via Apple/Google subscription management or "Report a Problem" | Refunds handled by Apple/Google per their policies | Platform-managed cancellation; access per platform rules | N/A |
How to choose
Use the Help Center route for account-level cancellations managed by Veo staff; use platform controls if you subscribed through Apple/Google.
Prepare documentation and be aware of the limited refund conditions to set expectations before cancelling.
After cancelling
Follow-up actions
- Keep a copy of the cancellation confirmation from the Help Center or support email.
- If returning hardware, retain tracking and proof of delivery until refund is confirmed.
Useful official links
Terms and conditions (refund & cancellation details): https://www.veo.co/terms
Official pricing pages: https://www.veo31.app/pricing and https://veo32.app/dashboard/pricing
Address
Singapore office
20 Collyer Quay, #09‑01, 049319 Singapore, Singapore.
Notes
Office addresses are corporate locations; cancellation requests should follow the Help Center or support processes rather than postal submissions.