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Cancel WHITEPAGES
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I hereby notify you of my decision to terminate the contract relating to the Whitepages service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Whitepages: Easy Method
What is Whitepages
Overview
Whitepages is an online directory and public-records service that offers contact lookups, background reports and other search tools.
It provides both free lookups and paid subscription plans that unlock additional reports and search capacity.
Primary services
Paid features include premium contact info, background reports and business lookup plans with varying lookup limits.
Subscriptions may be billed directly by Whitepages or through third-party stores (Apple App Store, Google Play).
How to cancel Whitepages
Cancel on the website (Web)
- Log into Whitepages account → My Account → Purchases & Billing → Cancel Auto‑Renewal.
- Confirm cancellation and keep any confirmation emails or screenshots for your records.
Cancel on iOS (Apple App Store)
- Open Apple ID subscriptions settings on your iPhone/iPad or cancel via Apple Support.
- All App Store subscriptions are managed by Apple; Whitepages cannot cancel App Store billing for you.
Cancel on Android (Google Play)
- Open Google Play subscriptions and cancel the Whitepages subscription from your Google account.
- Google manages billing; contact Google Play support for billing-specific help.
What happens when you cancel
Access after cancellation
Cancellation typically stops future renewals but preserves access until the end of the current billing cycle.
You can still use the service for any time already paid for; features expire at the cycle end.
Billing and future charges
Once auto‑renewal is cancelled, future recurring charges should stop but verify by checking your account and bank statements.
If you cancelled through an app store, the store controls the billing status and any further charges.
Data and account
Canceling a subscription does not necessarily delete your Whitepages account or any data Whitepages retains under its policies.
If you want account deletion, review Whitepages’ account settings or contact their support for instructions.
Will I get a refund?
Website (direct) refund policy
Whitepages does not provide prorated refunds or credits for partial‑month subscriptions when cancelled via the website.
Cancelling prevents future charges but does not refund unused time within the current billing period.
Apple App Store refunds
- Refund requests for iOS purchases must be made to Apple Support; Whitepages cannot issue App Store refunds.
- Follow Apple’s refund process in your purchase history or through reportaproblem.apple.com.
Google Play refunds
- Google manages billing and refund requests for Android purchases.
- Whitepages may assist with information but Google makes the final refund decision.
Cooling‑off and guarantees
Whitepages’ public policies do not state a statutory 14‑day cooling‑off right for its services for Singapore consumers.
If you believe you were misled or charged incorrectly, you can still pursue disputes through your payment provider or local consumer channels.
Whitepages plans and pricing
Pricing summary
The following table lists US‑based Whitepages plans and published USD prices.
No official SGD pricing is provided; local charges may vary by exchange rate and app store pricing tiers.
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Contact Info (monthly, US) | USD 4.99 | Monthly | Full access to lookup reports (~20 lookups/month) |
| Premium Contact Info (annual, US) | USD 29.99 | Annual | Equivalent to ~USD 2.50/month |
| Premium Business Essentials | USD 9.99/month or USD 59.88/year | Monthly/Annual | 20 - 200 lookups; enhanced search tools |
| Premium Business All‑Access | USD 19.99 - 29.99/month | Monthly | Up to ~200 lookups; background and property reports |
| Premium Business Plus | USD 19.99/month or USD 119.99/year | Monthly/Annual | 200 lookups/month; full contact info tools |
| One‑time Contact Lookup | USD 3.99 | One‑time | Single contact lookup |
| One‑time Premium Lookup | USD 1.99 | One‑time | Single premium lookup |
| One‑time Background Report | USD 9.99 | One‑time | Full background report |
Your consumer rights in Singapore
Legal overview
Whitepages is a US‑based digital service and its public policies do not automatically grant a 14‑day cooling‑off right for Singapore consumers.
Singapore consumer laws such as the Consumer Protection (Fair Trading) Act apply mainly to defective or falsely advertised goods and certain services.
Practical remedies and limitations
- You can dispute charges through your bank or credit card issuer (chargeback) if charges are unauthorised or erroneous.
- You may report deceptive practices to CASE, but enforcement against an overseas provider may be limited.
Recommended approach
Keep copies of receipts, screenshots, and communications to support any dispute or complaint you raise with your payment provider or CASE.
Act promptly if you see unauthorised recurring charges to increase chances of recovery through your bank.
Customer experiences
Positive feedback
Some long‑term users report useful ancestry or research results and occasional helpful reports.
These users typically describe specific successful lookups or background information that met their needs.
Negative feedback
Many complaints cite bait‑and‑switch tactics, e.g. low‑cost trials that convert into recurring charges without clear notice.
Other frequent issues include outdated data, difficulty cancelling and denied refunds even when money‑back guarantees were advertised.
Documentation checklist
What to collect before you cancel
- Account email or username used with Whitepages.
- Transaction IDs, invoice or receipt showing purchase date and amount.
- Payment method details (last four digits of card) and billing statement screenshots.
- Screenshots of subscription status, cancellation confirmation, and any promotional offers.
If you escalate or dispute
- Copies of all communications with Whitepages, Apple or Google support.
- Proof of attempted cancellation and any error messages.
- Registered‑mail proof if you send a postal cancellation request.
Common mistakes
Assuming app‑store cancellations are handled on the website
Many users cancel on the Whitepages site but forget to cancel the subscription in Apple or Google accounts, leaving charges active.
Always check the original payment channel (App Store or Google Play) and cancel there if applicable.
Expecting prorated refunds
Users commonly expect refunds for unused days after cancelling a monthly plan; Whitepages does not offer prorated refunds for website cancellations.
If you paid through an app store, follow the store’s refund process instead of assuming Whitepages will refund you.
Comparative recap
Quick channel comparison
The table below summarises cancellation steps, who handles refunds, and immediate effects for each channel.
| Channel | How to cancel | Refund handled by | Effect | Period |
|---|---|---|---|---|
| Website (Web) | Log into Whitepages account → My Account → Purchases & Billing → Cancel Auto‑Renewal | Whitepages (no prorated refunds for partial months) | Stops future charges; access remains until end of current billing cycle | N/A |
| Apple App Store (iOS) | Cancel via Apple ID subscriptions settings or contact Apple Support | Apple | Managed by Apple; Whitepages cannot provide App Store refunds | N/A |
| Google Play (Android) | Cancel via Google Play subscriptions | Google (Whitepages may assist but cannot directly issue refunds) | Managed by Google | N/A |
After cancelling
Next practical steps
Save or print the cancellation confirmation and monitor your bank or card statement for subsequent charges.
If charges continue after a confirmed cancellation, contact your payment provider to dispute the transaction.
Where to get help
For step‑by‑step cancellation help you can consult user‑created guides such as the Postclic walkthrough.
For broader Singapore customer‑service guidance see the local help collection linked below.
Cancel Whitepages - Postclic guide
Singapore customer service resources
Address
Required cancellation address
To send a postal cancellation you must provide the recipient’s designated cancellation postal address.
I do not have that postal address on file. Please supply the recipient’s postal cancellation address so I can include it here.
What to include in a postal cancellation
Include your full name, account email, subscription plan, transaction ID, a clear statement cancelling auto‑renewal, and the date.
Send by registered or trackable mail and keep proof of posting; include a request for written confirmation of cancellation.