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Cancel WOOFZ
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Woofz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Woofz: Easy Method
What is Woofz
Overview
Woofz is a subscription-based service offering dog and puppy training content, including courses, short lessons and step-by-step guidance.
What it includes
Content is delivered through a mobile app and web profile, with subscription access to premium training programs and family-sharing options.
How to cancel Woofz
Web (via Woofz website)
- Log into your Woofz web profile.
- Open the Subscriptions tab and tap “Turn off auto-renewal”.
- Subscription remains active until the end of the current paid period.
App Store (iOS)
- Cancel through Apple’s subscription settings in your Apple Account - not inside the Woofz app.
- Uninstalling the app does not cancel the subscription; use Apple’s subscription manager instead.
Google Play (Android)
- Cancel via Google Play subscription settings in your Google Account.
- Uninstalling the app does not cancel the subscription; manage it in Google Play.
What happens when you cancel
Access after cancellation
When you switch off auto-renewal, your subscription remains active until the end of the current paid period.
You keep access to paid content for the remainder of that billing term.
Renewal and billing
To prevent the next charge, cancel at least 24 hours before the scheduled renewal time.
If cancellation is made later than the deadline, the cancellation will take effect after the next term.
Will I get a refund?
General refund policy
All payments are generally final, non-refundable and non-transferable except where required by law or by specific promotional terms.
Refunds are exceptional and not guaranteed under standard terms.
Platform-specific and promotional exceptions
- App Store or Google Play purchases: refund decisions follow Apple’s or Google Play’s policies; contact those platforms for requests.
- Website purchases: limited refunds may be provided if required by law or under defined promotional “Challenge” terms.
- Promotional Challenge refund: complete the defined 30 consecutive day Challenge within 60 days, submit screenshots within 30 days of completion; refund capped at USD 35 and applies only to the first subscription payment.
Woofz plans and pricing
Pricing overview
Below are in-app purchase and subscription options listed for the Singapore App Store at the time of capture.
Prices shown
Prices are displayed in SGD as listed; Woofz notes prices vary by location and platform.
| Plan | Price | Period |
|---|---|---|
| Weekly Premium Access | S$11.98 | Weekly |
| Dog Training: Family Sharing | S$14.48 | One-time / Family Sharing |
| Quarterly Premium Access | S$42.98 | Quarterly |
| Quarterly PRO Family Access | S$42.98 | Quarterly (Family) |
| Special Offer: Yearly Access | S$43.98 | Yearly |
| Premium Access | S$44.98 | Unknown |
| Premium Advanced Program | S$9.98 | Unknown |
| Premium Access: Yearly Access | S$21.98 | Yearly |
| Woofz Pro Access | S$59.98 | Unknown |
| Woofz Yearly Premium | S$87.98 | Yearly (Premium) |
| Weekly Pro Access | S$14.98 | Weekly (Pro) |
Your consumer rights in Singapore
General guidance
Woofz states refunds are provided where required by law; specific rights depend on local consumer protection rules.
Practical steps in Singapore
If you believe Singapore law grants you a refund or cancellation right, contact Woofz and your payment provider promptly.
For formal advice or disputes, consider contacting local consumer protection bodies such as the Consumers Association of Singapore (CASE).
Customer experiences
Positive feedback
- Users praise clear step-by-step instructions, short engaging lessons, and family-sharing features.
- Many reviewers report real progress on puppy toilet training and recall using the app’s programs.
Negative feedback
- Common complaints include unclear subscription terms, unexpected charges and difficulty cancelling.
- Some users reported continued billing after cancellation or account deletion and dissatisfaction with refunds and customer service.
Documentation checklist
Essential documents to keep
- Order receipt or confirmation email showing purchase date and price.
- Subscription ID, payment method used, and account email.
Evidence for refund or Challenge claims
- Screenshots proving Challenge completion (for promotional refunds).
- Cancellation confirmation screenshots and any correspondence with Woofz or platform support.
Common mistakes
Uninstalling the app instead of cancelling
Many users uninstall the app thinking it stops billing. App removal does not cancel subscriptions on Apple or Google Play.
Missing cancellation deadlines and wrong platform
Cancelling less than 24 hours before renewal may only take effect after the next term, causing another charge.
Also, subscriptions bought via Apple or Google must be cancelled in their account settings, not only on the Woofz website.
Comparative recap
Quick comparison
The table below summarises cancellation routes, where to manage refunds, and key notes for each purchase method.
How to use this table
Find your purchase method, then follow the “How to cancel” action and the indicated refund route.
| Method | How to cancel | Refunds handled by | Notes |
|---|---|---|---|
| Web (Woofz website) | Turn off auto-renewal in your Woofz web profile Subscriptions tab | Woofz (subject to terms and law) | Subscription stays active until period end; refunds limited |
| App Store (iOS) | Cancel via Apple Account subscription settings | Apple (follow Apple refund policies) | Do not rely on app uninstall to cancel |
| Google Play (Android) | Cancel via Google Play subscription settings | Google Play (follow Google refund policies) | Do not rely on app uninstall to cancel |
After cancelling
What to check
Save a copy of the cancellation confirmation and verify your next billing date shows no renewal.
If you are charged after cancelling, gather receipts and correspondence before contacting support or your payment provider.
Helpful links
- Read user reviews and common reports on Trustpilot: Woofz on Trustpilot
- If you have an iOS subscription, check the App Store listing: Woofz on the Singapore App Store
Address
Registered company address
NOVE8 LTD, Prodromos 75, Oneworld Parkview House, Floor 4, 2063 Nicosia, Cyprus.
Notes about contacting the company
For account-specific issues or formal notices, include order details, dates and screenshots in any communication.
If you need independent advice, consult local consumer protection resources.