Cancellation Woofz: Easy Method

What is Woofz

Overview

Woofz is a subscription-based service offering dog and puppy training content, including courses, short lessons and step-by-step guidance.

What it includes

Content is delivered through a mobile app and web profile, with subscription access to premium training programs and family-sharing options.

How to cancel Woofz

Web (via Woofz website)

• Log into your Woofz web profile.
• Open the Subscriptions tab and tap “Turn off auto-renewal”.
• Subscription remains active until the end of the current paid period.

App Store (iOS)

• Cancel through Apple’s subscription settings in your Apple Account - not inside the Woofz app.
• Uninstalling the app does not cancel the subscription; use Apple’s subscription manager instead.

Google Play (Android)

• Cancel via Google Play subscription settings in your Google Account.
• Uninstalling the app does not cancel the subscription; manage it in Google Play.

What happens when you cancel

Access after cancellation

When you switch off auto-renewal, your subscription remains active until the end of the current paid period.

You keep access to paid content for the remainder of that billing term.

Renewal and billing

To prevent the next charge, cancel at least 24 hours before the scheduled renewal time.

If cancellation is made later than the deadline, the cancellation will take effect after the next term.

Will I get a refund?

General refund policy

All payments are generally final, non-refundable and non-transferable except where required by law or by specific promotional terms.

Refunds are exceptional and not guaranteed under standard terms.

Platform-specific and promotional exceptions

• App Store or Google Play purchases: refund decisions follow Apple’s or Google Play’s policies; contact those platforms for requests.
• Website purchases: limited refunds may be provided if required by law or under defined promotional “Challenge” terms.
• Promotional Challenge refund: complete the defined 30 consecutive day Challenge within 60 days, submit screenshots within 30 days of completion; refund capped at USD 35 and applies only to the first subscription payment.

Woofz plans and pricing

Pricing overview

Below are in-app purchase and subscription options listed for the Singapore App Store at the time of capture.

Prices shown

Prices are displayed in SGD as listed; Woofz notes prices vary by location and platform.

Your consumer rights in Singapore

General guidance

Woofz states refunds are provided where required by law; specific rights depend on local consumer protection rules.

Practical steps in Singapore

If you believe Singapore law grants you a refund or cancellation right, contact Woofz and your payment provider promptly.

For formal advice or disputes, consider contacting local consumer protection bodies such as the Consumers Association of Singapore (CASE).

Customer experiences

Positive feedback

• Users praise clear step-by-step instructions, short engaging lessons, and family-sharing features.
• Many reviewers report real progress on puppy toilet training and recall using the app’s programs.

Negative feedback

• Common complaints include unclear subscription terms, unexpected charges and difficulty cancelling.
• Some users reported continued billing after cancellation or account deletion and dissatisfaction with refunds and customer service.

Documentation checklist

Essential documents to keep

• Order receipt or confirmation email showing purchase date and price.
• Subscription ID, payment method used, and account email.

Evidence for refund or Challenge claims

• Screenshots proving Challenge completion (for promotional refunds).
• Cancellation confirmation screenshots and any correspondence with Woofz or platform support.

Common mistakes

Uninstalling the app instead of cancelling

Many users uninstall the app thinking it stops billing. App removal does not cancel subscriptions on Apple or Google Play.

Missing cancellation deadlines and wrong platform

Cancelling less than 24 hours before renewal may only take effect after the next term, causing another charge.

Also, subscriptions bought via Apple or Google must be cancelled in their account settings, not only on the Woofz website.

Comparative recap

Quick comparison

The table below summarises cancellation routes, where to manage refunds, and key notes for each purchase method.

How to use this table

Find your purchase method, then follow the “How to cancel” action and the indicated refund route.

After cancelling

What to check

Save a copy of the cancellation confirmation and verify your next billing date shows no renewal.

If you are charged after cancelling, gather receipts and correspondence before contacting support or your payment provider.

Helpful links

• Read user reviews and common reports on Trustpilot: Woofz on Trustpilot
• If you have an iOS subscription, check the App Store listing: Woofz on the Singapore App Store

Address

Registered company address

NOVE8 LTD, Prodromos 75, Oneworld Parkview House, Floor 4, 2063 Nicosia, Cyprus.

Notes about contacting the company

For account-specific issues or formal notices, include order details, dates and screenshots in any communication.

If you need independent advice, consult local consumer protection resources.