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Cancellation Worthpoint: Easy Method
What is Worthpoint
Overview
WorthPoint is a subscription service that provides databases of antiques, collectibles and past auction records to help users research item values and provenance.
It is used by collectors, dealers and researchers who need historical sales data and price guides.
Main features
Key features include searchable auction records, a price guide and image-backed listings for many collectible categories.
Access is provided through WorthPoint’s website and mobile app (iOS), subject to a paid subscription or trial period.
How to cancel Worthpoint
Cancel on iOS (App Store)
- Open Settings on your iPhone/iPad and tap your name, then tap Subscriptions to view active subscriptions.
- Find WorthPoint under Subscriptions and tap Cancel Subscription or Turn Off Automatic Renewal.
- Changes are managed by Apple; WorthPoint will not be able to stop Apple billing for App Store purchases.
Cancel on Google Play and via web/email
- Google Play: Open the Google Play app, go to Menu > Subscriptions, select WorthPoint and cancel automatic renewal there.
- Web / Email / Registered Mail: Send a cancellation request to [email protected] or use WorthPoint’s website contact form.
- For stronger proof, mail a registered cancellation to WorthPoint’s corporate address (see Address section) and request written confirmation.
What happens when you cancel
Access after cancellation
When you cancel a subscription purchased via an app store, access generally continues until the end of the paid billing period set by Apple or Google Play.
For direct web subscriptions, WorthPoint typically allows access until the current paid period ends unless stated otherwise in their terms.
Billing and account data
App-store purchases are billed and managed by Apple or Google; WorthPoint handles billing for subscriptions made directly with them after the transaction.
Canceling does not automatically delete your account or stored search history; you may need to request account deletion separately.
Will I get a refund?
Trial period refunds
WorthPoint offers a limited free trial (7 days or 7 lookups, whichever comes first). If you cancel within that trial window you should not be charged.
Confirm the exact trial terms at sign-up, as trial conditions determine whether charges occur.
Refunds after trial
- Refunds beyond the trial are not guaranteed and are granted at WorthPoint’s discretion.
- Some users report receiving partial or full refunds after contacting support; others have been refused.
- There is no indication of an automatic statutory 14-day cooling-off right for digital subscriptions in WorthPoint’s terms.
Worthpoint plans and pricing
Where to check prices
WorthPoint’s plans and pricing can change. Always check WorthPoint’s official website or the app store listing for the latest subscription options and trial details.
Do not rely on third-party pages for current pricing; use worthpoint.com or your platform’s subscription page.
Notes on billing sources
Subscriptions purchased via Apple or Google are billed through those stores and appear on your store account statement.
Direct subscriptions billed by WorthPoint will appear from WorthPoint on your card or PayPal statement.
Your consumer rights in Singapore
Cooling-off and statutory rights
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) provides limited cooling-off rights for specific direct-sales or time-share contracts, not for general digital subscriptions like WorthPoint.
There is no automatic statutory 14-day refund right for digital content subscriptions unless the provider offers one.
Where to seek help
- If you have trouble cancelling or obtaining a refund, you can raise complaints with local consumer bodies; keep documentation of your cancellation attempts.
- For an overview of CPFTA limitations, see a local consumer law resource: Postclic guide (general cancellation guidance).
Customer experiences
Positive feedback
Users praise WorthPoint’s depth of data, finding the Price Guide and auction records valuable for collectors and research.
Some reviewers report positive interactions with customer service when issues arise.
Negative feedback
Common complaints include difficulty cancelling, charges continuing after cancellation, and slow or unresponsive support.
Several users report being charged despite cancelling during a free trial or facing duplicate subscriptions under different emails.
Documentation checklist
What to gather before contacting support
- Subscription receipts or billing statements showing the WorthPoint charge.
- App-store or Google Play subscription screenshots if purchased via mobile stores.
- Email confirmation of trial start, cancellation requests, and any support responses.
Proof for stronger claims
- Registered-mail proof of posting when sending a cancellation letter to WorthPoint’s corporate address.
- Transaction IDs, dates of sign-up and cancellation, and account email addresses linked to the subscription.
Common mistakes
Not cancelling in the right place
A frequent error is cancelling on the WorthPoint website when the subscription was purchased through Apple or Google Play. That does not stop store billing.
Always cancel via the same platform used to subscribe (App Store, Google Play, or WorthPoint web) to ensure billing stops.
Poor record-keeping and timing
Failing to keep screenshots, receipts or timestamps makes disputes harder to resolve with support or consumer bodies.
Another common mistake is assuming instant refunds; refunds are discretionary and may take time or be refused.
Comparative recap
Quick comparison
| Method | How to cancel | Access after cancel | Refund likelihood | (Period) |
|---|---|---|---|---|
| Via App Store (iOS) | Cancel in iTunes/App Store Subscriptions in your Apple ID settings. | Access continues until the end of the Apple billing period. | Refunds handled via Apple; WorthPoint cannot stop Apple charges retroactively. | Subscription billing cycle |
| Via Google Play | Cancel under Subscriptions in the Google Play app account settings. | Access normally continues until the current paid cycle ends. | Refunds are discretionary; request via Google Play or WorthPoint support. | Subscription billing cycle |
| Via Web / Email / Registered Mail | Send cancellation to [email protected] or use the website contact form; registered mail for proof. | Access typically lasts until the paid period ends unless terms state otherwise. | Refunds not guaranteed; some users report mixed outcomes after contacting support. | Subscription billing cycle |
After cancelling
Follow-up actions
Request written confirmation of cancellation and retain any confirmation emails or timestamps for your records.
Check your next card or store statement to confirm that renewals have stopped.
Helpful links
Address
Corporate mailing address
WorthPoint, Inc., 5 Concourse Parkway NE, Suite 2850, Atlanta, GA 30328, United States.
Send registered mail if you want stronger proof of a cancellation request and ask for written confirmation from WorthPoint support.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.