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I hereby notify you of my decision to terminate the contract relating to the X service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation X: Easy Method
What is X
Overview
X is a subscription-based social networking service that offers enhanced features, tools, and content beyond the free experience. Subscriptions grant access to premium functions and account-level benefits.
Primary purpose
The service is delivered via web and mobile apps and is billed either through X's web checkout (Stripe) or through in‑app purchases on Apple App Store and Google Play.
How to cancel X
Web (www.x.com) - Stripe-processed subscriptions
- Sign in at your account on www.x.com and open subscription or billing settings.
- Follow the on-screen option to cancel. Cancellations are processed via Stripe.
- Cancel at least 24 hours before the next renewal to avoid being charged for the next period.
- X cannot cancel web subscriptions for you - cancellation must be completed from your account.
- See X purchaser terms for contract and billing details: Purchaser Terms.
App Store (iOS)
- Open your Apple ID subscriptions in the App Store or iOS Settings and cancel the subscription there.
- X cannot cancel App Store purchases on your behalf - Apple manages billing and refunds for these purchases.
Google Play (Android)
- Open the Google Play Store, go to Subscriptions, and cancel the X subscription from your Google account.
- X cannot cancel Google Play purchases on your behalf - Google manages billing and refunds for these purchases.
What happens when you cancel
Access after cancellation
After cancelling, you typically retain access to paid features until the end of your current paid period.
Renewal and billing
If you cancel before the renewal cutoff (at least 24 hours before renewal for web/Stripe), you will not be billed for the next period. App Store and Google Play follow their own cutoffs.
Account data and content
Cancellation does not necessarily delete your account or data; data retention and deletion follow X's policies and applicable law.
Will I get a refund?
Web (Stripe) refund policy
- Web subscriptions processed via Stripe: generally no refunds or prorated credits for unused days, unless required by law.
- Check X's purchaser terms for the contractual refund position: Purchaser Terms.
EU / UK exceptions
- EU and UK consumers may have a statutory 14‑day right of withdrawal for purchases processed by Stripe; this can allow cancellation and refund within 14 days where law applies.
App Store and Google Play refunds
- Refunds for in‑app purchases are handled by Apple or Google under their respective refund policies, not by X.
X plans and pricing
Where to find current prices
Pricing and plan names change over time. Always check X's official pricing pages before subscribing for the most current information.
Important note
This guide does not list or guess prices. Confirm billing amounts and plan details in your account or on official X pages before purchase.
Your consumer rights in Singapore
Local legal position
Singapore does not provide a specific 14‑day cooling‑off right for digital subscription services by default.
Practical effect
- Refunds in Singapore are governed by the platform's refund policy and X's purchaser terms rather than an automatic statutory right to cancel.
- Always check the payment processor and platform (Stripe, Apple, Google) for any available remedies.
Customer experiences
Positive feedback
- Some users cite features and perceived freedom of expression as reasons they value the paid service.
Negative feedback
- Multiple users report confusing or obscure cancellation flows - examples include being redirected to external checkout and still being charged.
- There are reports of cancellations appearing incomplete or lacking clear confirmation; some users describe the flow as a dark pattern.
- For third‑party reviews, see: Trustpilot - X.com reviews.
Documentation checklist
Essential items to gather
- Account email and username used to subscribe.
- Order ID or receipt (Stripe email receipt or App Store / Google Play transaction record).
- Screenshot of subscription page, cancellation confirmation, or error messages.
Optional but helpful items
- Date and time of cancellation attempt and any confirmation number or message.
- Correspondence with support, if any, and payment method details (last 4 digits of card).
Common mistakes
Timing errors
Waiting until too close to renewal is common - web subscriptions must be cancelled at least 24 hours before renewal to avoid another charge.
Wrong platform
Trying to cancel an App Store or Google Play purchase via X's web settings will not stop billing; you must cancel through the platform that charged you.
Missing confirmation
Not saving a cancellation confirmation or screenshot can make disputes harder to resolve later. Always capture confirmation and the timestamp.
Comparative recap
Quick comparison
The table below summarises how to cancel and refund differences across platforms.
Notes on the table
Information reflects X's billing channels: web (Stripe), Apple, and Google. For full terms see X purchaser terms.
| Platform | How to cancel | Refunds | Processor | Renewal notice |
|---|---|---|---|---|
| Web | Cancel via subscription/billing settings on www.x.com | Generally no refunds for unused days; exceptions by law (e.g., EU/UK 14‑day right) | Stripe | Must cancel ≥24 hours before renewal |
| App Store (iOS) | Cancel in your Apple account (App Store subscriptions) | Refunds handled by Apple per its policies | Apple | Follow Apple's subscription timing |
| Google Play (Android) | Cancel in Google Play Store under Subscriptions | Refunds handled by Google per its policies | Follow Google Play subscription timing |
After cancelling
Confirm cancellation
- Save any on-screen confirmation and email receipts after cancelling.
- Check your payment method statements to ensure no further charges appear after the current period ends.
If you need help or want to dispute a charge
- For contractual and billing terms see: Purchaser Terms.
- If you believe a charge was incorrect on web/Stripe purchases, gather your documentation and contact X support as directed in your account pages.
- For general cancellation letter templates and guidance, see: Postclic - Cancel X.
Address
Local billing / inquiry office (APAC)
X Asia Pacific Internet Pte. Ltd.
Registered office
Capita Green, Level 21-04, 138 Market Street, Singapore 048946