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I hereby notify you of my decision to terminate the contract relating to the Xplora service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Xplora: Easy Method
What is Xplora
Overview
Xplora provides GPS-enabled smartwatches for children with companion services that let parents track location and communicate via the Xplora app.
The service is subscription-based and pairs a physical watch with the Xplora Connect service for telephony, messaging and location features.
Core features
Typical features include live GPS tracking, voice messaging, call capability, and parental controls accessed through the app.
Functionality and plan details vary by region and by whether you use Xplora’s subscription or a local SIM alternative.
How to cancel Xplora
Cancel via Xplora Connect web portal
- Log into your Xplora Connect account using your watch IMEI or account credentials.
- Navigate to Subscription → Subscription Settings → Cancel Subscription.
- Follow on-screen confirmation; access normally remains until the end of the current billing cycle or any binding period.
- Official guide: How to cancel your Xplora Connect subscription.
Cancel via App Store or Google Play
- If you subscribed through Apple App Store or Google Play, cancel directly in that platform’s subscription manager.
- Xplora cannot cancel or refund subscriptions purchased through app platforms; you must request changes via Apple/Google.
- Third‑party summary: Postclic: Cancel Xplora.
Orders and physical products
- If a physical order has not shipped, contact Xplora support immediately to request change or cancellation.
- Once an item has shipped, follow Xplora’s returns policy and instructions for returns or refunds.
- See guidance: Change or cancel my order.
What happens when you cancel
Access and billing
When you cancel a subscription bought via the Xplora web portal you usually retain access until the end of the paid billing period.
For subscriptions tied to a binding period (for example 12 or 24 months) the service may remain active for the contractual term; check your plan terms.
Account and data
Cancellation typically stops future billing but may not automatically delete account data; check account settings for deletion or contact support for data requests.
If you need data removed or an account closed, request confirmation in writing and keep copies of correspondence.
Will I get a refund?
Cooling-off and returns
Xplora’s published terms reference a statutory short cancellation period and indicate an extended voluntary window in some cases.
Refunds for returned goods are subject to deductions and return shipping may be charged to the consumer unless the product is faulty or the company is at fault.
Subscription refunds and exceptions
- Subscriptions purchased via Xplora’s web portal are generally non‑refundable once the paid period has started; you keep access until period end.
- Subscriptions purchased via App Store or Google Play are governed by Apple/Google refund policies; Xplora cannot issue those refunds directly.
- Summary reference: Postclic: Cancellation details.
Xplora plans and pricing
Overview of listed offers
The table below lists device and subscription prices referenced from public sources and reseller listings.
Singapore-specific local subscription pricing is not publicly listed; currency conversions are indicative.
| Plan | Price | Period | Features |
|---|---|---|---|
| XGO 2 device (imported via Ubuy) | S$144 | One-time | Basic XGO 2 watch phone; requires minimum 12‑month Xplora Connect subscription starting from S$9.99/month |
| XGO 3 device (imported via Ubuy) | S$276 | One-time | XGO 3 watch phone; includes free 3‑month contract, then Xplora Connect subscription required starting from S$9.99/month |
| X6 Play device (imported via Ubuy) | S$264 | One-time | X6 Play watch phone; subscription required (details unspecified) |
| Xplora Connect subscription (via Italy site) | €9.99/month (~S$14.50) | Annual prepaid (12-month) | Unlimited talk/text/data, access to GoPlay platform (in Europe) |
| Xplora Connect subscription monthly (Italy site) | €10.99/month (~S$16) | Month-to-month | Flexible month-to-month plan |
| Xplora Connect subscription (US) | US$12/month (~S$16.30) | Monthly | Unlimited talk/text/data, basic GoPlay access |
Your consumer rights in Singapore
Cooling-off and returns
Consumers generally have statutory short-term rights to cancel certain distance or online purchases; Xplora’s terms reference a short 'cooling-off' period.
Xplora’s own terms indicate an extended right in some cases; check the terms that applied at your purchase for exact timeframes and conditions.
Faulty goods and statutory remedies
If a product is faulty or the service is not as described, Singapore’s consumer protection laws (including remedies under the Lemon Law concept) may entitle you to repair, replacement or refund.
For persistent service failure, keep records and consider contacting local consumer protection bodies if the seller does not resolve the issue.
Customer experiences
Positive feedback
Some users praise Xplora’s GPS tracking and messaging features and report that basic location and communication functions meet their needs.
App-level sentiment summaries show a mix of positive reviews; some analyses report recurring patterns of satisfied users for core features.
Common complaints
Frequent negative reports include customer service responsiveness, difficulties cancelling subscriptions, continued billing after cancellation, and technical glitches.
Independent reviewers and user reports also note occasional GPS inaccuracy and setup challenges; verify expectations before purchase.
Documentation checklist
Before you cancel
- Account email and password or watch IMEI number.
- Order number, date of purchase, and payment method details.
- Screenshots of the subscription page or billing entries as proof.
If you request a refund or return
- Proof of purchase (receipt or bank statement showing payment).
- Correspondence with customer support and case/ticket numbers.
- Photos of the product condition and tracking information for returns.
Common mistakes
Cancelling through the wrong channel
Example: attempting to cancel an App Store or Google Play subscription via the Xplora portal. Purchases through those platforms must be cancelled through Apple or Google.
Result: the subscription remains active and billing continues unless the platform subscription is cancelled correctly.
Missing the correct cancellation window
Example: assuming a paid period is refundable once started. Many Xplora web subscriptions are non‑refundable for the active period, so cancelling only stops future renewals.
Result: unexpected charges or lost entitlement to a refund if you miss the seller’s stated return window.
Comparative recap
Quick comparison
The table below summarizes how cancellation and refund handling differs by purchase channel to help you choose the correct route.
| Purchase channel | How to cancel | Refunds | Period |
|---|---|---|---|
| Xplora Connect (web portal) | Cancel in Subscription Settings in your Xplora Connect account. | Generally no prorated refunds once period started; access until period end. | Subscription |
| Apple App Store / Google Play | Cancel through Apple/Google subscription management (not in Xplora app). | Refunds governed by Apple/Google policies; Xplora cannot directly refund. | Subscription |
| Physical order not shipped | Contact Xplora support immediately to request cancellation or change. | Possible full refund if cancelled before shipment; see seller policy. | One-time |
After cancelling
Useful links
- Xplora cancel subscription guide: support.xplora.com
- Change or cancel an order: support.xplora.com (orders)
- Third‑party cancellation overview: Postclic
- Subscription / plan listing example: myxplora.it
Next practical steps
After cancelling, check your bank or card statements for any unexpected charges and keep a record of the cancellation confirmation.
If billing continues despite cancellation, contact your payment provider to dispute or block further charges and retain all supporting documentation.
Address
Headquarters
Nedre Slottsgate 8, 0157 Oslo, Norway.
This address is listed publicly for Xplora corporate contact and registry information.
Support contact
For account and order help, use Xplora’s support pages linked above to submit a request or find the most current contact method.
Helpful support articles: Cancel subscription and Change or cancel my order.