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Cancellation Xtv Limited: Simple Process
What is Xtv Limited
Overview
Xtv Limited is a digital service provider offering video streaming solutions and in-app subscriptions through the XTVShort application and web client.
The company provides subscription plans, coin packs, and promotional offers governed by the company's Terms of Service and refund policies.
Primary services
Services include weekly, monthly and yearly subscription options and one-time in-app purchases (coins) for use inside the XTVShort app.
Detailed terms and refund rules are set out in the official Terms of Service and the User Refund Agreement linked below.
How to cancel Xtv Limited
Cancel via XTV Client Portal (web)
- Sign in to the XTV client portal on the web.
- Use the cancellation button in your account to submit cancellation.
- Give at least 30 days’ notice before the subscription renewal date when canceling via the portal.
Cancel via App Store or Google Play
- Open the Apple App Store or Google Play app and go to Subscriptions / Payments & Subscriptions.
- Manage and cancel the XTVShort subscription through the respective platform - cancellations must be done there.
- Cancelling through the store stops future billing but does not automatically produce refunds for already-paid periods.
What happens when you cancel
Access after cancellation
If you cancel, your paid access normally continues until the end of the current billing period unless the platform specifies otherwise.
Access termination timing depends on whether the subscription was billed via the XTV portal or a third-party app store.
Renewal and account data
Cancellation stops automatic renewal for future cycles once the notice period or store cancellation has been processed.
Account data and content are retained or handled according to Xtv Limited’s Terms of Service and privacy policy; consult the Terms for specifics.
Will I get a refund?
General refund rule
- No refunds for unused periods are provided as a general rule unless required by applicable law.
- Subscriptions purchased through App Store / Google Play are subject to the platform’s refund procedures and limitations.
Exceptions and promotions
- New customers on the "Set-&-Forget 1‑month plan" who used the coupon "Welcome75" may request a full refund if they cancel within 7 days.
- The 14‑day cooling‑off right is not generally provided in the Singapore context; statutory cooling-off applies only where mandated by local law (for example, EU consumers).
For full policy details see the official Terms and Refund Agreement linked below.
Xtv Limited plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Weekly Subscription | S$29.98 | Weekly | In-app subscription (XTVShort app) |
| Monthly Subscription | S$59.98 | Monthly | In-app subscription (XTVShort app) |
| Yearly Subscription | S$299.98 | Yearly | In-app subscription (XTVShort app) |
| Coin Packs / Refills | S$29.98 to S$69.98 | One-time | Coins for use within the XTVShort app |
Notes on pricing
Prices above reflect Singapore App Store listings for the XTVShort app as provided in verified data.
The XTV web site may display pricing in USD; App Store values are the Singapore-listed SGD amounts.
Your consumer rights in Singapore
Statutory rights
There is no general 14‑day statutory 'right to cancel' or 'right to refund' for digital subscriptions in Singapore as a default.
Consumer rights apply where mandated by local law; some regions (for example the EU) have additional protections that do not automatically apply in Singapore.
How the policy applies
- Cancellations and refunds are governed by Xtv Limited’s Terms of Service and the platform (App Store/Google Play) policies.
- Refunds are limited and conditional; promotional full-refund periods apply only where explicitly stated.
Customer experiences
Available review data
There are no specific aggregated positive or negative customer reviews included in the verified data provided for this guide.
Official feedback summaries are not available in the supplied sources; check app-store listings for user reviews.
Common user themes
Users commonly find platform-based subscription management (App Store / Google Play) less direct than web portal control due to separate billing systems.
Expect questions about refunds and promotional eligibility; consult the Terms and Refund Agreement for authoritative guidance.
Documentation checklist
Before you cancel
- Account email and username used to register with Xtv Limited.
- Subscription receipt or order confirmation showing transaction date and amount.
- Proof of promotional coupon (e.g., "Welcome75") if claiming a promotional refund.
If you request a refund or dispute
- Payment transaction ID or App Store / Google Play receipt.
- Screenshot or record of cancellation request and any confirmation messages.
- Reference to the applicable Terms of Service or User Refund Agreement when contacting support.
Common mistakes
Mistaking where to cancel
Example: Attempting to cancel an App Store subscription from the XTV web portal - this will not stop future billing if the purchase was made through the App Store or Google Play.
Always cancel in the same platform where the subscription was purchased.
Assuming automatic refunds or cooling-off
Example: Expecting an immediate refund for unused days - Xtv Limited does not offer general refunds for unused periods unless required by law or a stated promotion.
Also avoid assuming a 14‑day cooling-off period applies in Singapore; it generally does not.
Comparative recap
Quick comparison
| Item | XTV Client Portal (web) | App Store / Google Play |
|---|---|---|
| How to cancel | Cancel via the cancellation button in your XTV account; allow 30 days’ notice. | Manage subscriptions in the App Store or Google Play app and cancel there. |
| Refunds | No general refunds for unused periods; promotional exceptions apply (e.g., Welcome75 7‑day refund). | Refunds handled per the platform’s policies; cancelling stops next billing but does not refund past charges. |
| Access after cancel | Access typically continues until the paid period ends after cancellation. | Access typically continues until the end of the current store-billing period. |
Key takeaway
Cancel where you pay: web-portal purchases via the XTV client portal; store purchases via the App Store / Google Play.
Expect limited refunds and check promotional terms for any short refund windows.
After cancelling
What to check next
- Confirm cancellation email or on-screen confirmation from the portal or app store.
- Keep receipts and transaction IDs for future reference or disputes.
Helpful links
- Xtv Limited - Terms of Service
- Xtv Limited - User Refund Agreement
- XTVShort on the Singapore App Store
Address
Company address
500 Yale Ave N, Seattle, Washington, 98109 US
This address is provided from company information associated with Xtv Limited in the available data.
Need more help?
Refer to the Terms of Service and User Refund Agreement for contractual details and contact points listed there for official support channels.
Use the documentation checklist above when contacting support to speed up resolution.
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Xtv Limited subscription via the client portal, sign in to your account and use the cancellation button. Remember to provide at least 30 days’ notice before your renewal date.
After cancellation, your access to Xtv Limited typically continues until the end of the current billing period, whether billed through the portal or a third-party app store.
Generally, Xtv Limited does not provide refunds for unused subscription periods. However, if you are a new customer using the 'Welcome75' coupon, you may request a full refund within 7 days of cancellation.
Yes, you can cancel your Xtv Limited subscription through the App Store or Google Play by going to the Subscriptions section and managing your XTVShort subscription there.
Xtv Limited offers several subscription plans: a Weekly Subscription for S$29.98, a Monthly Subscription for S$59.98, and a Yearly Subscription for S$299.98, all available through the XTVShort app.