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Cancel ZAP
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Zap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zap: Easy Method
What is Zap
Overview
Zap is a platform that connects customers with local service providers, offering booking and management for household and personal services in Singapore.
Typical uses
Users commonly book appointments, manage service schedules, and handle payments through the platform or directly with providers.
How to cancel Zap
Cancel a booked service (general)
- Open the Zap app or contact the service provider directly to request a cancellation.
- Follow any in-app prompts or provider instructions and obtain written or recorded confirmation where possible.
Cancel scheduled treatments at ZAP Hair Removal
- For scheduled treatments/services at ZAP Hair Removal, cancel at least 5 hours before your appointment by phone or in person.
- Always obtain confirmation from staff. Failure to confirm a cancellation may result in the full treatment price being deducted from your package or ZAP pursuing full payment.
What happens when you cancel
Access and appointments
Once cancellation is confirmed, the specific appointment will be removed from your upcoming bookings.
Any future access or subscriptions remain active unless you cancel the overall plan separately.
Data and records
Your booking records and cancellation confirmation should remain accessible in the app or via the provider for reference.
Keep confirmation receipts or message records in case of billing disputes or refund requests.
Will I get a refund?
Cooling-off and immediate refunds
- ZAP offers a 5-day cooling-off period for package, gift voucher, or product purchases. If you request a refund during this period, a 10% administrative fee is deducted.
- Products must be unused and in original packaging; for packages, the value of any consumed treatments is deducted.
Refunds after the cooling-off period and exceptions
- After the 5-day period, refunds may be considered at ZAP’s discretion; if approved, only 50% of the original payment is refunded after deducting consumed treatments.
- No refunds are accepted after one month from the purchase date. Promotional packages, vouchers, and gift items are strictly non-refundable, non-transferable, and non-exchangeable.
Zap plans and pricing
Where to check prices
Pricing and plan details can change frequently. Always check the official Zap channels or contact the provider for current rates.
Do not rely on third-party estimates
This guide does not invent or guess prices. Verify exact plan costs and terms directly before purchasing.
Your consumer rights in Singapore
Cooling-off period and business policies
- There is no statutory cooling-off period for services or beauty packages in Singapore; ZAP’s 5-day cooling-off is a discretionary business policy.
Statutory protections
- Consumers retain rights under the Consumer Protection (Fair Trading) Act (CPFTA), which prohibits unfair practices.
- There is no automatic statutory right to a refund for change of mind unless the business offers it or law specifically requires it.
Customer experiences
Common positive points
Users often appreciate convenience of booking and the ability to manage appointments in one place.
Timely confirmations and clear provider communication are commonly cited positives when they occur.
Common negative points
Customers sometimes report issues with cancellations, unclear refund policies, or discrepancies in package deductions.
Keeping written confirmation and checking terms before purchase helps mitigate these problems.
Documentation checklist
What to collect before cancelling
- Booking reference or appointment ID.
- Purchase receipt, invoice, or package voucher details.
- Photographic evidence of unused products (if requesting product refund).
What to keep after cancelling
- Cancellation confirmation (email, in-app message, or written note from staff).
- Any correspondence about refund decisions, deductions, or credits.
Common mistakes
Failing to obtain confirmation
Many disputes arise because customers cancel but do not obtain a confirmation. Always request written or recorded confirmation from staff.
Missing time limits and policy details
Assuming a statutory right to a refund for change of mind is a frequent error. Check ZAP’s specific time limits (5-hour cancellation for treatments, 5-day cooling-off for purchases) before acting.
Comparative recap
Quick comparison
| Feature | Period | Zap policy |
|---|---|---|
| Cancellation for scheduled treatments | - | Must cancel at least 5 hours in advance; obtain staff confirmation or full treatment price may be deducted. |
| Cooling-off for purchases | 5 days | 5-day cooling-off with 10% administrative fee; products must be unused and in original packaging. |
| Refund after cooling-off | Up to 1 month | May be considered at ZAP’s discretion; if approved only 50% refunded after deductions. No refunds after one month. |
| Promotional packages/vouchers | - | Non-refundable, non-transferable, non-exchangeable. |
After cancelling
Follow-up actions
Keep your cancellation confirmation and any refund communication until the matter is fully resolved.
If you disagree with a charge, present your documentation to the provider first and request a detailed explanation.
Helpful link
Find the Zap app listing for contact and support options here: Zap on the App Store (Singapore).
Address
Suggested corporate contact
ZAP BUSINESS SERVICE PTE. LTD. (primary candidate for correspondence):
Address details
111 North Bridge Road, #25-01 Peninsula Plaza, Singapore 179098